Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.7
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
330
4 Stars
35
3 Stars
7
2 Stars
4
1 Star
18
94%of customers recommend this product.
(
299 out of
319)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Great features and cycle options
on September 15, 2025
Posted by: Darrell
from Torrance CA
[This review was collected as part of a promotion.] Machine is quiet and well balanced when running a load. Love the pet hair filter.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
it okay
on September 15, 2025
Posted by: bees wax
[This review was collected as part of a promotion.] This washer would be better without the internet connection since the washing machine can't detect the internet I cleaned it and the internet didn't connect
Response from Samsung USBy Ricardo, Samsung Care, September 16, 2025
Greetings, We know how important it is to have a fully functional washer at home. Let us help. Here is a link for troubleshooting steps for your washer that can't connect to the internet; kindly click the embedded words. The link below will help you connect your washer to the internet. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps. Cannot connect to SmartThings. https://www.samsung.com/us/support/troubleshooting/TSG01003481/?msockid=08e6a45904c26b1f3477b061055f6aec#report-the-issue-to-smartthings
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150736329) to help our team pull up your information when you message us. Thank you. -Ricardo
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150736329) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
3
Self cleaning
on September 15, 2025
Posted by: Anonymous
from Orlando
[This review was collected as part of a promotion.] The Washington machine has problems to rotate bedding clothes. It seems it has problems to balance the loads
On the other side, I like the self cleaning option
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy SEA Care, September 17, 2025
Good day, We are committed to enhancing the performance of your washing machine. Let's get this taken care of. We suggest referring to the resources below to address the issue of unbalanced washing in your washer. Please click the hyperlinks for tips. Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Care for your bedding items with your Samsung washer: https://www.samsung.com/us/support/answer/ANS10004803/
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150748534 to help our team locate your information. Have a great day. -John
Care for your bedding items with your Samsung washer: https://www.samsung.com/us/support/answer/ANS10004803/
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150748534 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on September 15, 2025
Posted by: Jeff
from Tulsa Ok
[This review was collected as part of a promotion.] Does a very good job on pet hair cleans great. Has a cool
Tune that playes when done
Tune that playes when done
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 16, 2025
Posted by: GreatWasher
from Chantilly, VA
[This review was collected as part of a promotion.] We just purchased this product for its great features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 17, 2025
Posted by: ICE66
[This review was collected as part of a promotion.] I'm loving my new washer dryer set, the pet care is awesome for removing the extra pet hair. I have 3 indoors pet and it takes the pet hair away.
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 17, 2025
Posted by: Reactionz
[This review was collected as part of a promotion.] Excellent product easy to set up . It hold a lot of cloths in just one wash !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features!!
on September 17, 2025
Posted by: Tita3116
from Sahuarita, AZ
[This review was collected as part of a promotion.] I love it! It’s user friendly, and so efficient!! Highly recommended it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US