Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
1
Horrible
on August 31, 2024
Posted by: Jamie
from Orlando, FL
The only setting that fully dries is timed dry. Any other setting leaves the load damp.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy SEA Care, September 2, 2024
We are committed to enhancing the performance of your dryer, Jamie. Let's get this taken care of.
We suggest referring to the resources listed below to address the drying issue in your dryer. Please click the hyperlinks for additional tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147493662, to help our team pull up your information when you message us.
Have a great day.
-John
We suggest referring to the resources listed below to address the drying issue in your dryer. Please click the hyperlinks for additional tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147493662, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Pet care works great
on October 28, 2024
Posted by: Michael
[This review was collected as part of a promotion.] Great Buy!
Would buy again
Would buy again
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this set
on November 22, 2024
Posted by: Mlcnurse
from Longview, Texas
I am 70 years old
I bought this washer dryer set 3 years ago
This is the absolutely worst washer dryer set I have ever had
The washer is not effective. It leaves dirt and lint behind
The dryer takes forever
I bought this washer dryer set 3 years ago
This is the absolutely worst washer dryer set I have ever had
The washer is not effective. It leaves dirt and lint behind
The dryer takes forever
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, November 25, 2024
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a link for troubleshooting steps for your washer that doesn't clean clothes; kindly click the embedded words.
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/#:~:text=Clothes%20are%20not%20clean%20after%20washing%20in%20Samsung,for%20an%20error%20code%20or%20other%20related%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link for troubleshooting steps for your dryer that runs too long; kindly click the embedded words.
What if drying process takes too long in Samsung Dryer.
https://www.samsung.com/sg/support/home-appliances/what-to-do-when-drying-process-takes-too-long-in-samsung-dryer/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147739234) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a link for troubleshooting steps for your washer that doesn't clean clothes; kindly click the embedded words.
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/#:~:text=Clothes%20are%20not%20clean%20after%20washing%20in%20Samsung,for%20an%20error%20code%20or%20other%20related%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link for troubleshooting steps for your dryer that runs too long; kindly click the embedded words.
What if drying process takes too long in Samsung Dryer.
https://www.samsung.com/sg/support/home-appliances/what-to-do-when-drying-process-takes-too-long-in-samsung-dryer/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147739234) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Large almost front loader like washer
on January 17, 2025
Posted by: JediCruz
from Orlando, FL
[This review was collected as part of a promotion.] So far the washer has been good. It doesn’t get clothes quite as non-damp as a front loader but it’s less mildew smell. I definitely recommend max spin when possible for removing as much water as possible. The hair collectors are actually pretty cool and I find it useful if not just for hair but also lint. It’s almost like a pre dryer lint removal collector. The smart features are very handy and convenient if only to let you know when the cycle is complete (but there’s more to it than just that). I’m very happy with the purchase so far.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung washing machine is not good.
on May 10, 2025
Posted by: Not a good
from Durham
This washing machine is the worst ever! If it is the least bit off balance it will continue to fill up full of water. It doesn't get it right you have to open the lid and adjust the items inside. This happens all the time and it's extremely frustrating. Don't even think of washing a towel with a couple pairs of pants it will knock off the weight and balance. I will never buy a Samsung washing machine again done.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 12, 2025
Greetings!
That sounds incredibly frustrating. Dealing with a machine that constantly needs your attention just to function properly can really wear you down. Let us aid you.
I have shared a Samsung link below to help with your experience. The link has six checkpoints, you may skip the third since it applies to a front-load washing machine. The link has hyperlinks that can be visited for additional help.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149127163 to help our team pull up your information.
Leo
That sounds incredibly frustrating. Dealing with a machine that constantly needs your attention just to function properly can really wear you down. Let us aid you.
I have shared a Samsung link below to help with your experience. The link has six checkpoints, you may skip the third since it applies to a front-load washing machine. The link has hyperlinks that can be visited for additional help.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149127163 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great features very reliable
on July 19, 2025
Posted by: Keith12
from Omaha, NE
[This review was collected as part of a promotion.] We have been using Samsung washer and dryers for years. They've always been very reliable, but the new versions are very feature rich and much more reliable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Washer vs. 5 Siberian Huskies in South Tx
on August 18, 2025
Posted by: Candu
from C.C. TX
[This review was collected as part of a promotion.] I love the pet care feature. I am very happy with the fight it puts up against a mess of dog fur. While I wish the wash cycle would run faster, it does it's job and I can't complain. Black pants come out clean and furless and those huskies can only stare as their messy work is erased.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of features and excellent washing
on October 28, 2024
Posted by: Rjennise
from Riverside, CA
[This review was collected as part of a promotion.] I bought this appliance a few months ago after researching washing machines for several weeks. The washing machines gets my clothes extra clean and does an amazing job at catching pet hair and lint.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US