Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
3
Self cleaning
on September 15, 2025
Posted by: Anonymous
from Orlando
[This review was collected as part of a promotion.] The Washington machine has problems to rotate bedding clothes. It seems it has problems to balance the loads
On the other side, I like the self cleaning option
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy SEA Care, September 17, 2025
Good day, We are committed to enhancing the performance of your washing machine. Let's get this taken care of. We suggest referring to the resources below to address the issue of unbalanced washing in your washer. Please click the hyperlinks for tips. Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Care for your bedding items with your Samsung washer: https://www.samsung.com/us/support/answer/ANS10004803/
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150748534 to help our team locate your information. Have a great day. -John
Care for your bedding items with your Samsung washer: https://www.samsung.com/us/support/answer/ANS10004803/
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150748534 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on September 15, 2025
Posted by: Jeff
from Tulsa Ok
[This review was collected as part of a promotion.] Does a very good job on pet hair cleans great. Has a cool
Tune that playes when done
Tune that playes when done
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 16, 2025
Posted by: GreatWasher
from Chantilly, VA
[This review was collected as part of a promotion.] We just purchased this product for its great features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 17, 2025
Posted by: ICE66
[This review was collected as part of a promotion.] I'm loving my new washer dryer set, the pet care is awesome for removing the extra pet hair. I have 3 indoors pet and it takes the pet hair away.
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 17, 2025
Posted by: Reactionz
[This review was collected as part of a promotion.] Excellent product easy to set up . It hold a lot of cloths in just one wash !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features!!
on September 17, 2025
Posted by: Tita3116
from Sahuarita, AZ
[This review was collected as part of a promotion.] I love it! It’s user friendly, and so efficient!! Highly recommended it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of cool features
on September 18, 2025
Posted by: Wvchick
from Summersville wv
[This review was collected as part of a promotion.] Easy to work. Lots a features. Love it. Would recommend
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Washer
on September 19, 2025
Posted by: Britiemarie5
from Live Oak, FL
[This review was collected as part of a promotion.] We absolutely love this washer. It has a deep drum and I love that I can finally wash our comforters at home rather than a laundry mat. When it comes to being a pet washer, I love that there is two catch all traps that collects all the fuzz and dog hair and it’s an easy clean up. I highly recommend this washer!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US