Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Great Washer
on September 15, 2025
Posted by: HanJ
from Volo, IL
[This review was collected as part of a promotion.] My husband and I love this washer. Has great features and does everything it needs to. Would definitely look to a Samsung again for other appliances
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pet care
on September 15, 2025
Posted by: Abbs
from Jacksonville,FL
[This review was collected as part of a promotion.] Absolutely LOVE the pet care feature! Just got our pup in June and she sheds like CRAZY. Best purchase I could have made 😍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great, works even better!
on September 15, 2025
Posted by: Daren
[This review was collected as part of a promotion.] Looks great, works even better! Very happy with this washer!
Written by a customer while visiting Samsung US
Customer Rating
5
Great spin, Good size, good self cleaning
on September 15, 2025
Posted by: Diego
from Washington
[This review was collected as part of a promotion.] Amazing Washer haven't had any issues with it and it washes everything good and has a great self cleaning feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 15, 2025
Posted by: Joyt
from Garland tx
[This review was collected as part of a promotion.] Great product so far I used. Works very good. Nice features.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love them
on September 15, 2025
Posted by: Vckov
[This review was collected as part of a promotion.] Washer and dryer pet care wash and dry take most of the animal hair off the cloths
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and cycle options
on September 15, 2025
Posted by: Darrell
from Torrance CA
[This review was collected as part of a promotion.] Machine is quiet and well balanced when running a load. Love the pet hair filter.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
it okay
on September 15, 2025
Posted by: bees wax
[This review was collected as part of a promotion.] This washer would be better without the internet connection since the washing machine can't detect the internet I cleaned it and the internet didn't connect
Response from Samsung USBy Ricardo, Samsung Care, September 16, 2025
Greetings, We know how important it is to have a fully functional washer at home. Let us help. Here is a link for troubleshooting steps for your washer that can't connect to the internet; kindly click the embedded words. The link below will help you connect your washer to the internet. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps. Cannot connect to SmartThings. https://www.samsung.com/us/support/troubleshooting/TSG01003481/?msockid=08e6a45904c26b1f3477b061055f6aec#report-the-issue-to-smartthings
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150736329) to help our team pull up your information when you message us. Thank you. -Ricardo
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150736329) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US