Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Huge load capacity
on September 11, 2025
Posted by: JunieB
from Portage, MI
[This review was collected as part of a promotion.] This washer is huge….towels, blankets, comforters…no problem. I keep forgetting to use the pet care setting so don’t know about how well that works yet. I’m very happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very dissapointed
on September 11, 2025
Posted by: Brenda
from Atwood TN
[This review was collected as part of a promotion.] Actually I was very disappointed with the washer's performance. The clothes did not appear to be as clean as the old washer I had and I am having to use heavy duty/deep fill selections to get the average wash. Lots of bells and whistles with a high price tag but no delivery on the promise. Lots of hype.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, September 12, 2025
Brenda, we understand the significance of a working washing machine in your home. Let us help you. To rectify your concerns with your washer. Click the links and hyperlinks and watch the instructional video (if available). Clothes are not clean after washing in the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150694868, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150694868, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Great buy
on September 12, 2025
Posted by: Nayg
from Knoxville, TN
[This review was collected as part of a promotion.] I love the large capacity this machine has. My clothes count out clean and smelling great. The color is a bonus!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent washer
on September 12, 2025
Posted by: Tpipp
from oregon
[This review was collected as part of a promotion.] My clothes and towels especially come out so much cleaner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on September 12, 2025
Posted by: Javi
from CA
[This review was collected as part of a promotion.] Easy installation, looks great, love all the features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Washer 5.4 cu ft.
on September 13, 2025
Posted by: Zilmar
from Tucson, az
[This review was collected as part of a promotion.] This washeing machine work pretty well and with the large capacity it reduces the amount of loads per week.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exciting new stuff
on September 13, 2025
Posted by: FartsMcCool
[This review was collected as part of a promotion.] I’m just happy to have a fancy new washing machine after what I’ve been dealing with.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 14, 2025
Posted by: MelissaFNP
[This review was collected as part of a promotion.] Beautiful, sleek color. Washer is extremely quiet and is working great so far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US