Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
3
Huge washer!
on August 13, 2025
Posted by: Krysburke
from Ocala Florida
[This review was collected as part of a promotion.] I don’t like that I can’t control the amount of water that fills up the washer. Sometimes it’s washing with such a minimal amount of water that I don’t think my laundry is getting clean and I can’t reach the bottom of the drum. I had to buy a grabber to be able to reach my socks and underwear and things at the bottom. I think they could’ve done a better job with this new technology and smart washer. I literally have to use one setting the deep clean to make sure that enough water gets in the machine to wash my laundry and I hate that for such an expensive washing machine.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Samsung Care, August 14, 2025
Hi Krysburke,
Thank you for sharing your experience — it’s completely understandable to feel frustrated when a high-end washer doesn’t meet your expectations in terms of performance and ease of use.
High-efficiency (HE) washers are designed to operate quite differently from traditional models. They use significantly less water by design and rely on specialized HE detergent that creates fewer suds, helping the machine clean effectively without a full tub of water. These washers sense the load size and automatically adjust the water level, wash time, rinse cycles, and spin speed based on the weight and type of fabrics. This helps save both water and energy, but it can sometimes feel like the washer isn’t using enough water—especially if you’re used to older machines.
That said, the experience of not being able to reach into the drum easily or needing to rely on a single cycle like Deep Clean just to get more water can understandably take away from the overall convenience. Your feedback really highlights how important it is for advanced technology to also feel intuitive and adaptable to everyday needs.
If you're consistently needing more water for your loads, using the Deep Fill or Deep Wash options (where available) is often the best workaround. Some cycles, however, are restricted from using those options, which can be limiting.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150370764 to help our team pull up your information.
Leo
Thank you for sharing your experience — it’s completely understandable to feel frustrated when a high-end washer doesn’t meet your expectations in terms of performance and ease of use.
High-efficiency (HE) washers are designed to operate quite differently from traditional models. They use significantly less water by design and rely on specialized HE detergent that creates fewer suds, helping the machine clean effectively without a full tub of water. These washers sense the load size and automatically adjust the water level, wash time, rinse cycles, and spin speed based on the weight and type of fabrics. This helps save both water and energy, but it can sometimes feel like the washer isn’t using enough water—especially if you’re used to older machines.
That said, the experience of not being able to reach into the drum easily or needing to rely on a single cycle like Deep Clean just to get more water can understandably take away from the overall convenience. Your feedback really highlights how important it is for advanced technology to also feel intuitive and adaptable to everyday needs.
If you're consistently needing more water for your loads, using the Deep Fill or Deep Wash options (where available) is often the best workaround. Some cycles, however, are restricted from using those options, which can be limiting.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150370764 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Torn clothing
on August 15, 2025
Posted by: La Vida
The product was great for about 2 years,. Then it just stopped in mid spin cycle. Wouldn’t drain. Had to call a repair man, I used my house warranty program for my utilities that I pay monthly. As this was out of warranty. Got it repaired.
Now it’s been about 3 years, and I ever noticed that it towels were starting to get holes and tears in them didn’t think anything of it. Two days ago, I washed delicate, with 3 garments. I took them out, and started to hang them, noticed that I had two tears on my dress that weren’t there before
We checked all the towels, a lot have holes, and tears, we’ve summed it up to the washer. Even though it has no agitator, when it drains the water, it appears to be sucking in clothes, and tearing, shedding abs making holes in our clothing and towels.
Has anyone else had this problem? I’m not sure what to do. ?
If I can do anything?
The washer was not inexpensive and I cannot another. . Maybe be got a lemon?
Now it’s been about 3 years, and I ever noticed that it towels were starting to get holes and tears in them didn’t think anything of it. Two days ago, I washed delicate, with 3 garments. I took them out, and started to hang them, noticed that I had two tears on my dress that weren’t there before
We checked all the towels, a lot have holes, and tears, we’ve summed it up to the washer. Even though it has no agitator, when it drains the water, it appears to be sucking in clothes, and tearing, shedding abs making holes in our clothing and towels.
Has anyone else had this problem? I’m not sure what to do. ?
If I can do anything?
The washer was not inexpensive and I cannot another. . Maybe be got a lemon?
Response from Samsung USBy Samsung Care, August 15, 2025
Hello,
We understand how you feel about the torn clothing. We're here to help.
Below is a link to help when the washer damages the clothes. Browse the guide until the "Clothes are torn, ripped, or shredded" section to troubleshoot. This section also has another link to help you select the right washer cycles and settings.
Laundry is stained or damaged after using a Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150379531 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how you feel about the torn clothing. We're here to help.
Below is a link to help when the washer damages the clothes. Browse the guide until the "Clothes are torn, ripped, or shredded" section to troubleshoot. This section also has another link to help you select the right washer cycles and settings.
Laundry is stained or damaged after using a Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150379531 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Dryer
on August 16, 2025
Posted by: Dr Pat
from Decatur, Ga
Purchase washer dryer set Jan 2025. My clothes are never completely dry regardless of the setting I try. Plus I wonder who designed the lint filter as lint easily gets behind and under the filter, which in my opinion could be a fire hazard. Every couple of weeks I use my hand vac to clear out lint. I would recommend this dryer. So far no problems with the washer.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Care, August 18, 2025
Hello Dr Pat,
We understand that dealing with a dryer that is not drying well can be frustrating. Let us help.
The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150413076 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that dealing with a dryer that is not drying well can be frustrating. Let us help.
The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150413076 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great for corgi hair
on August 18, 2025
Posted by: kenny
[This review was collected as part of a promotion.] Normally washer never get all the dog hair out of our clothes. The two traps in this washer work great to collect all of the corgi hair and remove it from our clothes.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on August 18, 2025
Posted by: Abu Hanna
from Temecula ca
[This review was collected as part of a promotion.] Does a good job in cleaning. Tub large enough for a good size wash. Nice design
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Got the brushed navy and it's beautiful
on August 18, 2025
Posted by: Baddie
from Hurricane wv
[This review was collected as part of a promotion.] They look awesome and I am just starting to use it but so far it seems amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on August 19, 2025
Posted by: Hstgvogt
from Hickory Corners Michigan
[This review was collected as part of a promotion.] So far very nice quiet and washes loads quickly finish on machine is good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on August 22, 2025
Posted by: Alex
[This review was collected as part of a promotion.] Amazing, hands down the best washer I have ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US