Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
1
sucks at catching dog hair for the price of washer
on July 17, 2025
Posted by: woody
from howells ne
if u getting this for dog hair don't. it doesn't work i have ran it though multiple washer cleaning but still same results and talked with Samsung techs 4 times and they say it user error or keep running washer self clean which doesn't help
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy SEA Care, July 18, 2025
Hello Woody,
Using the washer's full potential is what we want you to have. Let us help you.
We recommend removing pet hair from items and cleaning the pet hair filter before each wash cycle to improve effectiveness and prevent pet hair from remaining in the tub, which could contaminate other items. After completing the wash cycle, there may still be pet hair and foreign matter in the tub. Remove foreign matter with a dry cloth.
For instructions, please refer to pages 52-53 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Below is a link with steps on how to prevent the clothes from getting dirty after using the washer. Please check the embedded words for more details.
Clothes are not clean after washing in the Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150042595) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Using the washer's full potential is what we want you to have. Let us help you.
We recommend removing pet hair from items and cleaning the pet hair filter before each wash cycle to improve effectiveness and prevent pet hair from remaining in the tub, which could contaminate other items. After completing the wash cycle, there may still be pet hair and foreign matter in the tub. Remove foreign matter with a dry cloth.
For instructions, please refer to pages 52-53 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Below is a link with steps on how to prevent the clothes from getting dirty after using the washer. Please check the embedded words for more details.
Clothes are not clean after washing in the Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150042595) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Good features
on July 24, 2025
Posted by: Comp
from Seymour, indiana
[This review was collected as part of a promotion.] Just got. Love the look of it. Buttons are very user friendly.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features!!!
on July 26, 2025
Posted by: MichelleM
[This review was collected as part of a promotion.] The features this washer have are amazing.
Love the bigger capacity and Pet hair *removal*
Love the bigger capacity and Pet hair *removal*
Written by a customer while visiting Samsung US
Customer Rating
5
Love my washer
on July 27, 2025
Posted by: Marina
from Merrick NY
[This review was collected as part of a promotion.] All my appliance from Sumsung. Love thats all I need drier to for future
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung machine
on July 27, 2025
Posted by: Eeeeeeee
[This review was collected as part of a promotion.] Love this washer!!! It removes pet hair from my laundry
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Props on the pet hair washing machine
on July 27, 2025
Posted by: Forsakenmissfortune
from Apache Junction, AZ
[This review was collected as part of a promotion.] The aesthetic design of this smart washer is appealing. The large capacity is a significant advantage, and the pet hair collection vents are a beneficial feature for pet loving owners.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good!
on July 28, 2025
Posted by: Lots of dogs
from Cleveland, Ohio
[This review was collected as part of a promotion.] Large capacity. Nice being able to see clothes through the lid. Pet filters seem to work well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Grate futures
on July 30, 2025
Posted by: Beba
from Florida
[This review was collected as part of a promotion.] Love the pet care it helps a lot with pets hair also is very silent lots of space
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US