Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Good buttt a little problem
on February 18, 2025
Posted by: Moma Dee
A awesome washer i have alway used LG products but I found this washer to be just as great if not better. Problem is I haven't had this washer but 3byears and I bought it ne and the water is leaking out on spin cycle. Any suggestions?
Written by a customer while visiting Samsung US
Customer Rating
1
Made to not last!
on June 17, 2025
Posted by: Cris
from Northwest Indiana
Some good advice here. Do not get this washing machine! I have never had a brand new appliance give me so much trouble and frustration in this short amount of time.
I have this washer for 5 years and it has been constantly unbalanced for the last 2. The suspension rods have been changed already once and they need to be replaced again. This washer is not meant to last. After just a couple of years experience parts need to be replaced to last a few months and start all over again, or get a new washer all together, very environmentally friendly, right?
So FRUSTRATED with this machine!!
I have this washer for 5 years and it has been constantly unbalanced for the last 2. The suspension rods have been changed already once and they need to be replaced again. This washer is not meant to last. After just a couple of years experience parts need to be replaced to last a few months and start all over again, or get a new washer all together, very environmentally friendly, right?
So FRUSTRATED with this machine!!
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, June 19, 2025
Cris, we are saddened about the condition of your washer. We want to speak with you directly about this experience, review other available options, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149644491, to help our team locate your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149644491, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Washer Petcare
on June 18, 2025
Posted by: Schpatti
[This review was collected as part of a promotion.] This is the best washer I've ever owned. It removes hair like crazy. The extra filters collect more hair than I thought possible. It also has a self cleaning cycle that's awesome. We have 2 dogs and 3 cats and lots of pet hair. If you have pets I highly recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Even better than my previous model set
on July 6, 2025
Posted by: Blondebell
from Usa
I had the previous design with the built in sink for 10+ years and I loved That washer. Looks at a ton of other designs but always come back to the Samsungs so when my dryer finally went out I bought this pet care navy set. It’s a huge improvement on my old set while also keeping all the things I loved before (the water sink dispenser for stain treatment, the settings, the large stainless drum, etc) I love the new settings and smart features. I need to really see how petcare does but I don’t have a hair issue in our home. I have down comforters and this thing works like dream. Love the soft close door that doesn’t feel flimsy or breakable like other brands. I wish they kept the stainless bottom piece it’s plastic now but doesn’t seem to affect anything. I like the sturdiness of the detergent dispensers. Overall I am Very happy with the improvements on the previous design. It is deep and at 5’ 6” It can be a struggle to reach the bottom but I can manage. I wouldn’t change it since I can fit a king down comforter in it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The BEST washer ever!
on January 13, 2024
Posted by: Mitch234
from Huntsville, AL
We have now done many loads in this washer and I am AMAZED. The capacity is fantastic (huge space) and I like the deep fill and presoak feature to really get clothes soaked and fully washed. My front loader could never clean like this. Highly recommend this product. My work out clothes finally come out clean and fresh. Pet hair catchers in the drum work and I clean them out after every couple of loads. Pet blankets are cleaned and smell good with one wash,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great drayer!
on July 11, 2024
Posted by: GFra
[This review was collected as part of a promotion.] Got the new dryer in March 2024. Working great. Happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great washer!
on July 14, 2024
Posted by: jayjay16
from Las Vegas, NV
[This review was collected as part of a promotion.] I bought a this washer a few months ago and I am so satisfied.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Washer is great, Dryer is Junk
on July 16, 2024
Posted by: Howie411
from Virginia
Let me start out by saying I got this set at a very good price during a 4th of July sale, it seems to have doubled since then. Had I paid the current price it would be going back.
The washing machine itself is pretty nice and I like the features, I don't know if the Pet Care function is really working, we have a dog but I've never seen any hair trapped in the hair traps, I have however found some large pieces of lint stuck in them.
The reason I'm only giving this combo 3 stars is because the dryer for this set is a piece of junk. Literally the only way I can dry anything is used Time Dry. None of the other settings that sense how wet the clothes work work well. For instance just tonight I tried to dry 3 towels. I ran it on normal, the dryer ran for about 15 minutes and the towels were all still damp.
One other note, this set does not seem to come with the steam attachment kit for the dryer. No where does it state that even though Samsung offers free setup/install. After calling them and the delivery company multiple times someone finally came out to install it, but from what I was told that typically is not included.
Why is Samsung selling a Steam dryer and not including the parts needed to get the steam working. Its literally a Y connector an a extra hose to get water to the dryer.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Rainly, Samsung Care, July 18, 2024
Hi Howie,
We appreciate you sharing your overall experience with your Samsung appliances. Let us help you maximize the drying capacity of your dryer.
Please see the link below for the steps if the laundry is not drying after a cycle. You can select the nearest issue, then kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung appliances.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147346810, which will help our team pull up your information.
^Rainly
We appreciate you sharing your overall experience with your Samsung appliances. Let us help you maximize the drying capacity of your dryer.
Please see the link below for the steps if the laundry is not drying after a cycle. You can select the nearest issue, then kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung appliances.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147346810, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US