Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.7
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
330
4 Stars
35
3 Stars
7
2 Stars
4
1 Star
18
94%of customers recommend this product.
(
299 out of
319)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
3
Fabric softener bin an issue
on September 5, 2024
Posted by: Kash
from Raleigh, NC
Want to love it but struggling with the fabric softener bin. I use Lysol laundry sanitizer for rinse cycle and it calls for two capfuls. The fabric softener bin only holds one capful and anything more pours out the bottom immediately.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, September 6, 2024
We want you to have a hassle-free experience with the washer. Kash. Let's help you boost its potential.
Concentrated or highly enriched agents (fabric softener or detergent) must be diluted with water before being added to prevent the compartment from clogging.
For details, see page 33 of the washer's manual under "Detergent drawer guidelines (See CAUTION fourth bullet)
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147506590, to help our team pull up your information when you message us.
Have a great day.
-John
Concentrated or highly enriched agents (fabric softener or detergent) must be diluted with water before being added to prevent the compartment from clogging.
For details, see page 33 of the washer's manual under "Detergent drawer guidelines (See CAUTION fourth bullet)
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147506590, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great High Capacity Washer
on September 9, 2024
Posted by: Brownr225
from Tampa, FL
[This review was collected as part of a promotion.] Excellent washer with huge capacity. Plenty of high tech features on this machine. It senses load size to self-adjust settings. Great for pet owners. It connects to our smart home system as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good to have
on September 9, 2024
Posted by: Rkanian
[This review was collected as part of a promotion.] So far everything works great and quiet. Really like the hair trap design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE!!!!!!! is all i can say!!!!
on September 9, 2024
Posted by: Dolphin Wisdom
from alabama
[This review was collected as part of a promotion.] In love!!! I love this washer. this thing is so great. being able to control from my phone is wonderful. I havent even tried all the functions and i love. you have got to buy this washer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great looks and Quality
on September 30, 2024
Posted by: Rdog3
from Gulf Shores Alabama
[This review was collected as part of a promotion.] Awesome washer, couldn’t be more pleased with the function and quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this machine!
on October 6, 2024
Posted by: Satisfied Customer
from Pomona, Ca
[This review was collected as part of a promotion.] I bought this model 3 months ago and it's beautiful, works great! Extremely satisfied customer!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love thiswasher!
on October 28, 2024
Posted by: petrn97
from Harrah, Ok
[This review was collected as part of a promotion.] I LOVE this washer! The extra filters really cut down on the pet hair. I've read reviews that said the clothes don't get clean. Mine do, you also can't fill it to the top with clothes either, I fill mine about half way with clothes and it's works fine. I did have a little trouble with a heavy king size bedspread so I'll probably take it to a cleaners in the future. But everything else it works fine. You have to use the app to access a Permanent Press cycle which is a minor oversight in my opinion, but at least it is available. It is easy to use and customize cycles to you liking, even have up to 5 extra rinse cycles. This machine is great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good capacity
on October 28, 2024
Posted by: Raul
[This review was collected as part of a promotion.] Do a good wash with a lot of cloths. But at the same time is to dip to take the cloths out. For my wife which is 5.1' is very difficult. Mostly if the time I have to help her. Also if you don't put the extra spin manualy the cloths won't come out very dry.
Written by a customer while visiting Samsung US