Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Happy Washer Owner
on July 23, 2024
Posted by: JohnB
from Flourtown Pa
[This review was collected as part of a promotion.] This is first washer I purchased without an agitator. I am impressed how clean the clothes come out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the app and features
on July 24, 2024
Posted by: Luvj
from California
[This review was collected as part of a promotion.] I'm happy with my purchase it looks nice and sleek it's very spacious. 1 thing I can complain it's the time it takes to wash each load depending on the function you use.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Cleans great
on July 31, 2024
Posted by: Big Ed
[This review was collected as part of a promotion.] Excellent machine and the pet care feature is awesome! Love the smart things connectivity. No more wondering if the machine is finished. Quiet too.
Written by a customer while visiting Samsung US
Customer Rating
5
can i marry it?
on August 11, 2024
Posted by: luvsk
had it for 2 months and kiss it everytime i wash or dry something. its soo pretty and i love it so much
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fabric softener bin an issue
on September 5, 2024
Posted by: Kash
from Raleigh, NC
Want to love it but struggling with the fabric softener bin. I use Lysol laundry sanitizer for rinse cycle and it calls for two capfuls. The fabric softener bin only holds one capful and anything more pours out the bottom immediately.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, September 6, 2024
We want you to have a hassle-free experience with the washer. Kash. Let's help you boost its potential.
Concentrated or highly enriched agents (fabric softener or detergent) must be diluted with water before being added to prevent the compartment from clogging.
For details, see page 33 of the washer's manual under "Detergent drawer guidelines (See CAUTION fourth bullet)
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147506590, to help our team pull up your information when you message us.
Have a great day.
-John
Concentrated or highly enriched agents (fabric softener or detergent) must be diluted with water before being added to prevent the compartment from clogging.
For details, see page 33 of the washer's manual under "Detergent drawer guidelines (See CAUTION fourth bullet)
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147506590, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great High Capacity Washer
on September 9, 2024
Posted by: Brownr225
from Tampa, FL
[This review was collected as part of a promotion.] Excellent washer with huge capacity. Plenty of high tech features on this machine. It senses load size to self-adjust settings. Great for pet owners. It connects to our smart home system as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good to have
on September 9, 2024
Posted by: Rkanian
[This review was collected as part of a promotion.] So far everything works great and quiet. Really like the hair trap design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE!!!!!!! is all i can say!!!!
on September 9, 2024
Posted by: Dolphin Wisdom
from alabama
[This review was collected as part of a promotion.] In love!!! I love this washer. this thing is so great. being able to control from my phone is wonderful. I havent even tried all the functions and i love. you have got to buy this washer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US