Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.7
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
330
4 Stars
35
3 Stars
7
2 Stars
4
1 Star
18
94%of customers recommend this product.
(
299 out of
319)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
5
Great features
on June 3, 2025
Posted by: Reemeg
[This review was collected as part of a promotion.] But Samsung washers are great I love them especially when I put it on Wi-Fi and they alert my phone whenever they're finished I could either start the dryer again with the Wi-Fi or what they're great I love it
Written by a customer while visiting Samsung US
Customer Rating
2
Frustration in the laundry room
on July 10, 2025
Posted by: Nessa
from Eunice La
My washer is only 5years old. Balancing and spinning part of the cycle is very frustrating, it wash the clothes repeatly to Balance the cycle even when there is not much clothing in the washer. Not to mention, making the water bill higher. I has my previous washer almost 10 years wirh no problems, the only reason i brought this machine is change out old appliances.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy SEA Care, July 11, 2025
Hello Nessa,
We are aware of the significance of having a functional appliance at home. We are here to assist you with your washer.
We recommend checking the link below for steps to help with your washer. Click on the embedded words and choose "No" under "Did this resolve your issue?" to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149945537) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We are aware of the significance of having a functional appliance at home. We are here to assist you with your washer.
We recommend checking the link below for steps to help with your washer. Click on the embedded words and choose "No" under "Did this resolve your issue?" to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149945537) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Don't be fooled by bells and whistles
on March 18, 2024
Posted by: gddo
from Chicago, IL
[This review was collected as part of a promotion.] There are way more negatives than positives so I'll start with the positives. It is very large, big enough to wash pillows and comforters, and I like how you can see through the lid to see your laundry. The clothes seem to come out clean enough. I also like that you can program it to end at a certain time. This lets me start washing it in the middle of the night to take advantage of lower electricity rates. I like how it senses how much water to use. Now, this is where most of the positives end. Prior to this washer, I had one of those good old fashioned washers with an agitator and no electronic control panel. It was still working quite well, and there are a lot of things that it did that this Samsung washer does not. On a side note, I don't really see the point of the laundry soap dispenser as it pretty much just gets washed into the drum immediately. Anyways, this washer will not allow you to add a lot of clothes mid cycle. The machine senses how much water you need, and then fills it accordingly. If after it is filled, you decide you want to add clothes, it will not add more water. Also, I like to use cold water to soak the clothes for hours or even half a day. However, if you pause it to allow it to soak, you can't program it to start back up at a later time. You would have to go and press the button again to get it running. This is not good if you want to run it in the middle of the night for lower electricity rates. In addition, once you pause it, you can only sometimes use the app to start it again. It seems like the smart control button which allows you to use your app times out after awhile. You can definitely use the app to start the cycle from the very beginning, but that is pointless for how I want to use it. In addition, to use the app, the washer needs to be turned on at the washer. Why can't the app turn it on? I do find it neat that you can find out how much electricity you used. However, keep in mind this doesn't take into account the added cost of using warm or hot water. Also, all the different cycles that they show are just different combinations of water temperature and how much you want it to spin. In addition, if after you've filled the washer, you want to change to a different cycle on the dial, it drains all the water and soap and makes you start all over. How wasteful is that? It doesn't let you change water temperature once it starts filling it either without starting all over. I actually prefer my good old washer with manual controls.
This washer seems to have so many bells and whistles with different cycles, but it is really all a trick to make it seem fancier than it really is. All in all, it seems to be a decent washer and does the job, but there are many issues with it. Time will tell how reliable it is.
This washer seems to have so many bells and whistles with different cycles, but it is really all a trick to make it seem fancier than it really is. All in all, it seems to be a decent washer and does the job, but there are many issues with it. Time will tell how reliable it is.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy SEA Care, March 20, 2024
Hi there,
Brand-new appliances can be difficult to operate. Let us provide you with the details you need.
Here is a link to help you use the washer. Please see each section, follow the steps, and click the hyperlinks for further help.
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146967768 to help our team pull up your information.
Have a great day.
^Aloe
Brand-new appliances can be difficult to operate. Let us provide you with the details you need.
Here is a link to help you use the washer. Please see each section, follow the steps, and click the hyperlinks for further help.
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146967768 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Worse wash ever
on February 19, 2026
Posted by: Lost8Respect
from Chicago
Don’t buy this washer!!! I have lost all respect for Samsung. Samsung you all know you should be doing a recall on these washer.The spin cycle doesn’t work because it’s always off balance due to all the clothes ending up on one side because there is no agitator in the middle to keep the clothes evenly distributed. Therefore, the washing cycle never finishes and the clothes are soaked and wet. SAMSUNG STOP APOLOGIZING AND RECALL THESE WASHERS!!! In other words give us our money back. This is so frustrating!!! Unbelievable
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 20, 2026
Hello there,
We understand the importance of a reliable washer. Allow us to help.
We recommend checking this link to help you troubleshoot if your washer goes unbalanced. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152141328) to help our team pull up your information.
Have a great day.
^Camille
We understand the importance of a reliable washer. Allow us to help.
We recommend checking this link to help you troubleshoot if your washer goes unbalanced. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152141328) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 28, 2024
Posted by: Rijal
from Plano, TX
[This review was collected as part of a promotion.] I bought washer couple of moths ago and it working fine.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on September 17, 2025
Posted by: Jess
[This review was collected as part of a promotion.] Love it!! You can do small loads or very large ones and the cloths are always cleaned either way!! I can settle preferences on the app, it’s very quite
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent washer if you have pets
on March 1, 2026
Posted by: Heavensangel
[This review was collected as part of a promotion.] I bought the Samsung washer that has the pet care enhancements to it . This dishwasher Is good at catching all the pet hair from all the clothes that you put in the washer I recommend this top load Samsung washer to anybody that has pets. You’ll be so happy you chose it .
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung set the bar high with this dryer!
on August 28, 2023
Posted by: Anonymous
from Sparks
Gender:Male
[This review was collected as part of a promotion.] This dryer boasts tons of space and gives you plenty of options for drying your items, but you can also increase the time! There are so many dryer settings but my favorite is the steam sanitize setting! Talk about a dream during the days of COVID! There is a n awesome light inside to help you find that last darn sock that always ends up in the far back of the dryer! This dryer is efficient in drying clothes quickly and is big enough to hold pet beds! Woot Woot! The only thing I do not like is the top of the dryer is slanted, making it impossible to hold anything needed for the dryer.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
