Customer reviews from Samsung US
Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Average customer rating
4.6
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
216
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
17
92%of customers recommend this product.
(
196 out of
214)
Customer Reviews for Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution - Brushed Black
Customer Rating
2
Don't be fooled by bells and whistles
on March 18, 2024
Posted by: gddo
from Chicago, IL
[This review was collected as part of a promotion.] There are way more negatives than positives so I'll start with the positives. It is very large, big enough to wash pillows and comforters, and I like how you can see through the lid to see your laundry. The clothes seem to come out clean enough. I also like that you can program it to end at a certain time. This lets me start washing it in the middle of the night to take advantage of lower electricity rates. I like how it senses how much water to use. Now, this is where most of the positives end. Prior to this washer, I had one of those good old fashioned washers with an agitator and no electronic control panel. It was still working quite well, and there are a lot of things that it did that this Samsung washer does not. On a side note, I don't really see the point of the laundry soap dispenser as it pretty much just gets washed into the drum immediately. Anyways, this washer will not allow you to add a lot of clothes mid cycle. The machine senses how much water you need, and then fills it accordingly. If after it is filled, you decide you want to add clothes, it will not add more water. Also, I like to use cold water to soak the clothes for hours or even half a day. However, if you pause it to allow it to soak, you can't program it to start back up at a later time. You would have to go and press the button again to get it running. This is not good if you want to run it in the middle of the night for lower electricity rates. In addition, once you pause it, you can only sometimes use the app to start it again. It seems like the smart control button which allows you to use your app times out after awhile. You can definitely use the app to start the cycle from the very beginning, but that is pointless for how I want to use it. In addition, to use the app, the washer needs to be turned on at the washer. Why can't the app turn it on? I do find it neat that you can find out how much electricity you used. However, keep in mind this doesn't take into account the added cost of using warm or hot water. Also, all the different cycles that they show are just different combinations of water temperature and how much you want it to spin. In addition, if after you've filled the washer, you want to change to a different cycle on the dial, it drains all the water and soap and makes you start all over. How wasteful is that? It doesn't let you change water temperature once it starts filling it either without starting all over. I actually prefer my good old washer with manual controls.
This washer seems to have so many bells and whistles with different cycles, but it is really all a trick to make it seem fancier than it really is. All in all, it seems to be a decent washer and does the job, but there are many issues with it. Time will tell how reliable it is.
This washer seems to have so many bells and whistles with different cycles, but it is really all a trick to make it seem fancier than it really is. All in all, it seems to be a decent washer and does the job, but there are many issues with it. Time will tell how reliable it is.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy SEA Care, March 20, 2024
Hi there,
Brand-new appliances can be difficult to operate. Let us provide you with the details you need.
Here is a link to help you use the washer. Please see each section, follow the steps, and click the hyperlinks for further help.
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146967768 to help our team pull up your information.
Have a great day.
^Aloe
Brand-new appliances can be difficult to operate. Let us provide you with the details you need.
Here is a link to help you use the washer. Please see each section, follow the steps, and click the hyperlinks for further help.
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146967768 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 28, 2024
Posted by: Rijal
from Plano, TX
[This review was collected as part of a promotion.] I bought washer couple of moths ago and it working fine.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on September 17, 2025
Posted by: Jess
[This review was collected as part of a promotion.] Love it!! You can do small loads or very large ones and the cloths are always cleaned either way!! I can settle preferences on the app, it’s very quite
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung set the bar high with this dryer!
on August 28, 2023
Posted by: Anonymous
from Sparks
Gender:Male
[This review was collected as part of a promotion.] This dryer boasts tons of space and gives you plenty of options for drying your items, but you can also increase the time! There are so many dryer settings but my favorite is the steam sanitize setting! Talk about a dream during the days of COVID! There is a n awesome light inside to help you find that last darn sock that always ends up in the far back of the dryer! This dryer is efficient in drying clothes quickly and is big enough to hold pet beds! Woot Woot! The only thing I do not like is the top of the dryer is slanted, making it impossible to hold anything needed for the dryer.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Love the fact that I can control this on my p
on September 1, 2023
Posted by: mec2005
from Jefferson twp.
Gender:Female
[This review was collected as part of a promotion.] I was a little overwhelmed when I heard that my new washer had Bluetooth capabilities. I still haven't used most of the functions, but I'm in love with the fact that I do not have to wait for my kids to restart their wash. I can now do it from the comfort of my couch. This washer has pet settings which allow your clothes to get cleaner by removing more pet hair than the average washer. It also doesn't have a center agitator so you no longer have to worry about hair getting wound up in it. I was afraid that would mean our clothes wouldn't be clean enough, but to my surprise they are actually cleaner. The other good thing about this washer is the fact that it can hold a comforter. No more going to the laundromat in order to fit our large comforter in a washer. Even that comes out clean without residue from laundry detergent that didn't mix into the water. My only complaint is that I'm too short to reach to the bottom of the washer. My husband ended up making me a small step for those tiny baby socks that get stuck to the bottom. I love the fact that this washer comes with a self-clean setting. I no longer have to worry about cleaning it by hand in order to get the smell out from when my kids leave their clothes in it for more than a day.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Outstanding Washer
on September 5, 2023
Posted by: SM81
from Fuquay-Varina
Gender:Male
[This review was collected as part of a promotion.] Very impressed by this washer. I threw some of my work clothes in and ran a heavy cycle with a standard amount of detergent for the first wash. To my surprise everything came out perfectly; my last washer I had to use 1.5 times the amount of detergent or a significant amount of stain pre-treatment to get the same results. The built in jet is awesome and is very helpful for dealing with stubborn stained clothing. I haven't used the Smartthings function yet, but if it's like my other Samsung products I'm sure it works just fine.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung Washer is phenomenal
on September 7, 2023
Posted by: Cjgreene17
from Gallatin
Gender:Female
[This review was collected as part of a promotion.] Samsung outdone themselves with this washer! We have French Bulldogs, Frenchtons and an English Bulldog. We have LOTS of pet bedding, blankets, clothes and washable pads and this machine can handle it all! I love the Pet Care option and the bedding/waterproof option on the washer. I was surprised at how clean the pet items came out and the odor was gone! The magic filters that catch all the pet hair is a dream!! The fact that I can control this from my phone using the SmartThings app makes it even better! Looking forward to laundry day, which is a first!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Review of the Samsung Smart Top Load Washer
on September 8, 2023
Posted by: MrMarketingKing
from Milford
Gender:Male
[This review was collected as part of a promotion.] When it was time to get rid of my old LG front-load washer, the emotions were mixed. I had some good years with the LG, but an unending battle with mold left me more than a little frustrated. It seemed like no matter how many cleaning cycles I ran or home remedies I tried, the mold persisted. Then entered the Samsung WA54CG7150AW - a true game-changer.
Design & Build: First things first, this unit looks amazing! The soft-close lid is a testament to Samsung's attention to detail; it ensures no more accidental slams with our kids, especially when in a hurry.
Features Galore: The Deep Fill option ensures all of our clothes get completely soaked, allowing for a deep cleaning.
Speaking of speed, the Super Speed Wash doesn't over-promise. For someone who always seems to have a mountain of laundry thanks to our kids, this feature is nothing short of a miracle.
Smart & User-friendly: We love the Wi-Fi Connectivity with SmartThings. The Smart Care feature is also handy, as it diagnoses any issues without the immediate need for a service call.
Final Thoughts: Transitioning from the LG front-load was a leap of faith, but the Samsung WA54CG7150AW has proved itself worthy in every aspect. The mold issues are a thing of the past, and I genuinely look forward to laundry days now.
I would recommend this to a friend!
Written by a customer while visiting The Insiders