Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Average customer rating
4.6
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
125
4 Stars
17
3 Stars
4
2 Stars
2
1 Star
9
92%of customers recommend this product.
(
123 out of
134)
Customer Reviews for Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Customer Rating
1
Fun fact
on January 19, 2026
Posted by: Consumer
Fun fact - the power cord isn’t included. Samsung doesn’t even sell this product. Bought this beauty and couldn’t even use it initially, I’m a little skeptical with the warrant now at this point.
Response from Samsung USBy Ricardo, Samsung Care, January 19, 2026
Greetings,
We understand your disappointment with not getting a power cord; you may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon and Fri, 9:00 AM and 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Have a great day!
-Ricardo
We understand your disappointment with not getting a power cord; you may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon and Fri, 9:00 AM and 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
3
Wear white gloves, or else.
on January 22, 2026
Posted by: Matt
from St. Louis, MO
[This review was collected as part of a promotion.] Pleased with dryer performance, but aesthetics could be improved. Top of dryer is sloped towards the front, things want to slide off and scratch the surface. The top of both the washer and dryer have a finish that shows fingerprints, oils, light dirt etc. If you walk past these…you’ve put fingerprints on them. Switching loads from washer to dryer now includes a wipe down of both machines. Oversight by Samsung, and an annoyance.
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy SEA Care, January 22, 2026
We want to provide you with a hassle-free experience while using your dryer, Matt. Let us help you out.
To help you keep your dryer pristine, please refer to page 54 of the unit's manual under "Cleaning (Dryer exterior)":
https://downloadcenter.samsung.com/content/UM/202512/20251203082922565/OID63027_IB_DV7550C_EN_251121.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151904325 so our team can pull up your information when you message us.
Have a great day.
-John
To help you keep your dryer pristine, please refer to page 54 of the unit's manual under "Cleaning (Dryer exterior)":
https://downloadcenter.samsung.com/content/UM/202512/20251203082922565/OID63027_IB_DV7550C_EN_251121.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151904325 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great Machine
on January 31, 2026
Posted by: Roxy
[This review was collected as part of a promotion.] The Ai setting is great because it will adjust to the clothes in the machine.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Dryer
on February 15, 2026
Posted by: Kacy
[This review was collected as part of a promotion.] This a very well efficient, great size for large loads. Very user friendly and easy to setup. Highly recommend.
Written by a customer while visiting Samsung US
Customer Rating
5
Great family dryer
on February 26, 2026
Posted by: Snow
from Klamath, Ca
[This review was collected as part of a promotion.] This dryer is amazing it is very efficient and it is very quiet! So perfect for my family <3
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US