Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Average customer rating
4.6
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
16
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
1
95%of customers recommend this product.
(
18 out of
19)
Customer Reviews for Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Customer Rating
1
terrible
on November 14, 2024
Posted by: not happy
Bought my dryer last year and already it has a bad gas valve. been talking with them all day and they wont send me a new one because its a year over the warranty. Really, its literally been 1 year and 3 months and they can send me a replacement part free of charge without trying to get me to pay for a Samsung service call which I'm pretty sure is going to be high to compensate for the free part
Response from Samsung USBy Ricardo, Samsung Care, November 15, 2024
Greetings,
We understand your disappointment with your dryer having a broken gas valve. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147674544) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with your dryer having a broken gas valve. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147674544) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Great gas dryer
on July 11, 2024
Posted by: Manny
from Texas
[This review was collected as part of a promotion.] Gas dryer is amazing. Dryer is quite and love I get notification when drying is done.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Could be OK if you could pick default settings
on March 5, 2024
Posted by: Jake
from Denver co
I wish it would just default to the exact settings I used last time. I use the same settings every time I dry clothes and it’s annoying having to go through and set every setting every single time. Defaulting to the previous use seems like it would be the logical way to set up a dryer (washer too for that matter). But no, they have it set to go back to the settings as if it was the first time you turned it on every single time. And I’m not sure I could have designed a worse lint trap if I tried. The hinged flap in the middle makes it super hard to clear the lint out.
It works well enough if you can get past the lack of intuitive design though.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy SEA Care, March 7, 2024
Hi jake,
We appreciate you sharing your thoughts with your dryer. Rest assured that this will be forwarded to our Engineering team to improve future models.
Please refer to these references so that you can take advantage of your dryer's presets and clean its lint filter.
Please turn pages 45-46 of the dryer's user manual for simple steps to start the dryer and the Cycle overview (Standard Cycles, Manual Dry, and Steam Cycles) to maximize the performance of your dryer:
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00050526/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146927901) to help our team gather your information.
Have a great day.
-John
We appreciate you sharing your thoughts with your dryer. Rest assured that this will be forwarded to our Engineering team to improve future models.
Please refer to these references so that you can take advantage of your dryer's presets and clean its lint filter.
Please turn pages 45-46 of the dryer's user manual for simple steps to start the dryer and the Cycle overview (Standard Cycles, Manual Dry, and Steam Cycles) to maximize the performance of your dryer:
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00050526/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146927901) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Best dryer ever owned!!!
on November 3, 2023
Posted by: Loulou1269
from New Britain
Gender:Female
[This review was collected as part of a promotion.] We have been using the new Samsung washer and dryer set for a few weeks and I can confidently say, this is by far, the best washer and dryer we have ever owned. We still have a lot to learn since they are capable of so much more than one could ever dream of. I love the size of the dryer, I can dry one load that used to take me three loads. There is 12 pre-set drying cycles, but download the SmartThings app and you can send additional cycles directly to your machine.
I love how quiet this dryer is. If the app didn’t notify me that the drying cycle had finished I wouldn’t be able to tell by listening.
Having two dogs, I absolutely love the pet care cycle! Any possible pet odor becomes non-existent. I love that the dryer has Sensor Dry capability, which helps cut back on over drying and helps save energy, too. I highly recommend this dryer.
Having two dogs, I absolutely love the pet care cycle! Any possible pet odor becomes non-existent. I love that the dryer has Sensor Dry capability, which helps cut back on over drying and helps save energy, too. I highly recommend this dryer.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Love it so far!
on October 19, 2023
Posted by: Kellysqpon
from FRIENDSWOOD
Gender:Female
[This review was collected as part of a promotion.] It must be the ease of using the washer and dryer that I feel like I must wash 2-3 loads every other day. I do need to learn about all of the settings but so far so good. The dryer is fast, quiet, and easy to use. I really enjoy the lint compartment and how easy it is to remove it with the clasps. I love the Wi-Fi capabilities and how we can set the setting we want from my phone and how it notifies me when my load is complete. I did have to change the door direction and it was a piece of cake with the right tools. The only thing I haven’t looked into and dislike is how long the song is once complete. I am sure we can change that somehow.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Spectacular Dryer that Dries Clothes Perfectly
on October 11, 2023
Posted by: MrMarketingKing
from Milford
Gender:Male
[This review was collected as part of a promotion.] I absolutely love this dryer! Let me break it down for you:
💨 Steam Magic: Say goodbye to ironing (or at least, a lot less of it). The Steam Sanitize+ feature not only cleans clothes but also makes them come out looking crisp and wrinkle-free, much better than the old LG we used to have.
📱 Smart & Connected: With its SmartThings connection, I get updates and alerts about my laundry without having to keep checking. The future is here and it's convenient!
👗 Clothes TLC: We've all been there - clothes ruined because they got over-dried. This unit has Sensor Dry, which basically means it knows when your clothes are perfectly dry and stops automatically. My clothes will now last longer!
In simple words, this Samsung Dryer is a game-changer. It's not just about drying clothes; it's about making life easier and better. Highly recommend! 👍
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
seems efficient
on October 11, 2023
Posted by: jad11
Gender:Male
[This review was collected as part of a promotion.] I like the large capacity. I also like that it can sense how dry everything is and stop it at whatever dryness level you specify. I don't really sense any vibrations when it is running. It's very large, so it can dry blankets, pillows and even comforters. The app is just neat in that I can see how much electricity I used. I can also start the dryer remotely with the app which can be convenient.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Dries perfectly
on October 11, 2023
Posted by: Wakinn
from Arlington
Gender:Male
[This review was collected as part of a promotion.] This dryer is a great and efficient upgrade. It definitely makes me feel like I’m using a lot less energy because it’s just more efficient overall. My most-used setting on this dryer is just the normal dry mode because it dries my clothes very effectively but also does so efficiently. I used to have issues with my old dryer leaving clothes basically still soaking wet after a whole cycle so this was a big (and great) change for me.
I feel like it does a noticeably better job at catching lint and pet hair compared to my old one, and as a pet owner, this feature has saved me a lot of lint-rolling time. I use the app a lot less for the dryer vs the washer, but it’s still very helpful to have a notification when the clothes are dry.
I would recommend this to a friend!
Written by a customer while visiting The Insiders