Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Average customer rating
4.7
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
115
4 Stars
17
3 Stars
3
2 Stars
2
1 Star
5
94%of customers recommend this product.
(
117 out of
125)
Customer Reviews for Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Customer Rating
1
It's pretty but doesn't live up to the hype.
on June 7, 2024
Posted by: PetHair
from Texas
Bought this dryer 5/13 and I'm not at all impressed with it or the installation. No where does it state that the dryer will not be installed for the steam sanitation to work. It requires a water connection, the Samsung installer just didn't do it and didn't say anything about it. I will have to purchase the hose and water connector on my own, as these components were not left with me. I also need to install a new vent. The dryer doesn't remove the amount of hair it claims to not will it dry a king size blanket completely. I used a whirlpool dryer at an Airbnb and it was amazing! Most of the hair was removed and the blankets were dry. I thought I needed a new dryer and fell for the Pet Care system. It does the same job as my old dryer and it's slightly smaller. I'm very disappointed. Now I know why it's on sale.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, June 10, 2024
Greetings!
It's frustrating when product features aren't communicated, and when installations don't meet expectations. We are here to help.
Steam cycles with Samsung dryer models require water, water which is sprayed from the dryer and not water from the wet clothing. The water is sprayed in intervals during the drying cycle. Water hose(s) are purchased separately, only the Y-connector and Short water hose are provided.
The Pet Care Dry Cycle is designed to help remove 97% of 3 unpleasant odors caused by animal food, messes, and body odor. The dryer should not be more than 3/4 full. In addition, for comforters and the like, the Bedding cycle should be selected. I have shared this model's user manual link below. Please turn to page 47 for the cycle chart and recommended load sizes for each cycle (the Pet Care dry cycle works best with a small load size whilst the Bedding cycle works best with bulky items).
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147221105 to help our team pull up your information.
Leo
It's frustrating when product features aren't communicated, and when installations don't meet expectations. We are here to help.
Steam cycles with Samsung dryer models require water, water which is sprayed from the dryer and not water from the wet clothing. The water is sprayed in intervals during the drying cycle. Water hose(s) are purchased separately, only the Y-connector and Short water hose are provided.
The Pet Care Dry Cycle is designed to help remove 97% of 3 unpleasant odors caused by animal food, messes, and body odor. The dryer should not be more than 3/4 full. In addition, for comforters and the like, the Bedding cycle should be selected. I have shared this model's user manual link below. Please turn to page 47 for the cycle chart and recommended load sizes for each cycle (the Pet Care dry cycle works best with a small load size whilst the Bedding cycle works best with bulky items).
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147221105 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Slow to dry
on November 2, 2024
Posted by: Anonymous
from Des Moines IA
[This review was collected as part of a promotion.] Bought as a set when my washer quit. The dryer always takes a minimum of 2 cycles to dry anything I put in it, even small loads. Very disappointing when my old dryer didn't do this. I was hoping this would be more energy efficient, and it isn't when I have to run at minimum of 2 cycles to dry anything.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Ricardo, Samsung Care, November 4, 2024
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that slows to dry; kindly choose the one that matches and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147648737) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that slows to dry; kindly choose the one that matches and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147648737) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
The dryer with ALL the features you need.
on January 29, 2024
Posted by: BarbP
from Georgia
[This review was collected as part of a promotion.] I purchased this dryer a few months ago and I am so impressed. Of course, it’s Samsung so I know it’s quality built, but it’s also a beautiful design (I chose the navy blue). The variety of drying cycles lets me choose the right amount of time and heat. There is also a steam feature. It’s just got it all and then some. WiFi enabled, it uses the Smart Things app to send me messages when the drying cycle is complete. (It even displays it on my Samsung TV thru the same app. I am amaze by the technology and absolutely recommend this dryer!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
terrible
on November 14, 2024
Posted by: not happy
Bought my dryer last year and already it has a bad gas valve. been talking with them all day and they wont send me a new one because its a year over the warranty. Really, its literally been 1 year and 3 months and they can send me a replacement part free of charge without trying to get me to pay for a Samsung service call which I'm pretty sure is going to be high to compensate for the free part
Response from Samsung USBy Ricardo, Samsung Care, November 15, 2024
Greetings,
We understand your disappointment with your dryer having a broken gas valve. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147674544) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with your dryer having a broken gas valve. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147674544) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
3
Huge letdown
on September 11, 2025
Posted by: Brenda
from Atwood TN
[This review was collected as part of a promotion.] I guess it dries. Clothes seems somewhat damp unless dried on Heavy duty. Old dryer did better.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
1
Response from Samsung USBy SEA Care, September 12, 2025
We want to ensure your dryer operates at its best, Brenda. Let's get this taken care of. Please refer to the resources below to improve your dryer's drying performance. Click the links and hyperlinks and watch the embedded video (if available) for tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004802/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150694669, to help our team locate your information when you message us. Have a great day. -John
Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004802/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150694669, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Pain! Worst Dryer Ever!
on September 12, 2025
Posted by: Damp and Disgusted
from Dallas, TX
This is by far the worst dryer that I have ever owned! Trust me! Do not believe others. Save yourself heart ache and do not buy! I throw sheets in the dryer, let it go for an hour and still damp. I have to try different settings and the dryer always defaults to eco-dry or auto-stops when it ASSUMES your clothes are dry. I MISS my old dryer that was tried and true. Only opted for this dryer because I wanted the matching set. The settings for 'bedding' for example, don't dry bedding without tweaking other settings. What a piece of work!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 12, 2025
Hello there, We understand the significance of a working dryer in your household. Let us help you out. To address your concerns with your dryer. Click the links and hyperlinks and watch the instructional video (if available). The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The dryer cycle ends too quickly: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Care for your bedding items with your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004803/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150698778, to help our team locate your information when you message us. Have a great day. -John
The dryer cycle ends too quickly: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Care for your bedding items with your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004803/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150698778, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Great animal hair features.
on October 6, 2025
Posted by: tumleh65
from Parkesburg PA
[This review was collected as part of a promotion.] So far we like both of our appliances, Just got them about a month ago. Like the filters in the washer, easy access to clean them out.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use, and looks great
on February 12, 2024
Posted by: Cspw
from Port, Orange, Florida
[This review was collected as part of a promotion.] We bought this a couple of months ago and it dries perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US