Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Average customer rating
4.6
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
125
4 Stars
17
3 Stars
4
2 Stars
2
1 Star
9
92%of customers recommend this product.
(
123 out of
134)
Customer Reviews for Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Customer Rating
4
Love the different color
on November 10, 2025
Posted by: Pam3
from Jeannette pa
[This review was collected as part of a promotion.] Just have been using for a few weeks, have to download and print manual to learn all the settings. Wish manual was included. Some heavy items aren't completely dry, so need to see the instructions.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Washer
on November 21, 2025
Posted by: Malena
[This review was collected as part of a promotion.] Nice and beautiful, load capacity is amazing and performance is outstanding
Written by a customer while visiting Samsung US
Customer Rating
1
Won't dry clothes
on January 11, 2026
Posted by: Lord Hamm
from Indiana
This has got to be the worst dryer I have ever used. There is a button that ask how dry you want your clothes. If you chose the highest setting for dryness, you will still have wet spots on them. The only way to get your clothes dry in this model is to set the dryer on Amount of Time.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, January 16, 2026
Greetings,
We understand the importance of a working dryer in your household. Let's take care of this.
Please refer to the resources below to address your concerns with your dryer's drying performance. Please click the links and the hyperlinks and watch the embedded video (if available) for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10004802/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001020/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151854831 so our team can pull up your information when you message us.
Have a great day.
-John
We understand the importance of a working dryer in your household. Let's take care of this.
Please refer to the resources below to address your concerns with your dryer's drying performance. Please click the links and the hyperlinks and watch the embedded video (if available) for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10004802/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001020/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151854831 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use, and looks great
on February 12, 2024
Posted by: Cspw
from Port, Orange, Florida
[This review was collected as part of a promotion.] We bought this a couple of months ago and it dries perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Dryer review
on January 30, 2024
Posted by: Jordan
[This review was collected as part of a promotion.] Dryer works great!! Love all the different setting options
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Could be OK if you could pick default settings
on March 5, 2024
Posted by: Jake
from Denver co
I wish it would just default to the exact settings I used last time. I use the same settings every time I dry clothes and it’s annoying having to go through and set every setting every single time. Defaulting to the previous use seems like it would be the logical way to set up a dryer (washer too for that matter). But no, they have it set to go back to the settings as if it was the first time you turned it on every single time. And I’m not sure I could have designed a worse lint trap if I tried. The hinged flap in the middle makes it super hard to clear the lint out.
It works well enough if you can get past the lack of intuitive design though.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy SEA Care, March 7, 2024
Hi jake,
We appreciate you sharing your thoughts with your dryer. Rest assured that this will be forwarded to our Engineering team to improve future models.
Please refer to these references so that you can take advantage of your dryer's presets and clean its lint filter.
Please turn pages 45-46 of the dryer's user manual for simple steps to start the dryer and the Cycle overview (Standard Cycles, Manual Dry, and Steam Cycles) to maximize the performance of your dryer:
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00050526/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146927901) to help our team gather your information.
Have a great day.
-John
We appreciate you sharing your thoughts with your dryer. Rest assured that this will be forwarded to our Engineering team to improve future models.
Please refer to these references so that you can take advantage of your dryer's presets and clean its lint filter.
Please turn pages 45-46 of the dryer's user manual for simple steps to start the dryer and the Cycle overview (Standard Cycles, Manual Dry, and Steam Cycles) to maximize the performance of your dryer:
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00050526/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146927901) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Faulty dryer customer support refuses to replace
on January 22, 2026
Posted by: Lefty
from Indio CA
Bought this dryer in August 2025. Have had repairs for the same error (HC) twice most recently on January 9th, 2026. Yesterday (January 22nd) the same error has occurred and the dryer does not have any heat. I have already been inconvenienced twice by customer service to get the same repair done twice and now its expected I have to go through this process a third time for a dryer that is less than 6 months old. This product is pathetic and the customer service is no better. I have been battling with customer support to simply replace the unit as breaking multiple times in less than 6 months of purchase so signify replacement status. As a very loyal Samsung user it is beyond unacceptable to be put through the same repairs with no fix in sight. I just wish customer support would understand that this unit is simply faulty and needs to be fully replaced. It is sad how poor the customer service has gotten.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 23, 2026
Greetings,
We understand that your dryer experience was not ideal. We would like to have a direct conversation with you to hear your overall impressions of this experience, discuss your options, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151912346 so our team can pull up your information when you message us.
Have a great day.
-John
We understand that your dryer experience was not ideal. We would like to have a direct conversation with you to hear your overall impressions of this experience, discuss your options, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151912346 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
New and Innovative!
on August 28, 2023
Posted by: Anonymous
from Sparks
Gender:Male
[This review was collected as part of a promotion.] I was beyond impressed with this washer and dryer set by Samsung. I am a pet and kid owner and do a ton of laundry! The washer will hold anything from small items to massive pet beds, all while sensing how much water is needed to clean these items!! There is no wasting water with this washer! There are so many setting I don't think I will ever use them all, but boy are the great to have! I love when the washer is done, it has an alarm that goes off that almost "sings" to you! The dryer is just as awesome! It boasts tons of space and gives you plenty of options for drying your items, but you can also increase the time! There is also an awesome light inside to help you find that last darn sock that always ends up in the far back of the dryer! The only thing I do not like is the top of the dryer is slanted, making it impossible to hold anything needed for the washer and dryer. Otherwise, I truly like doing laundry now!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
