Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Average customer rating
4.6
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
125
4 Stars
17
3 Stars
4
2 Stars
2
1 Star
9
92%of customers recommend this product.
(
123 out of
134)
Customer Reviews for Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam and Pet Care Dry - Brushed Black
Customer Rating
1
DO NOT BUY THIS DRYER!!!!
on December 9, 2025
Posted by: Sammy
from Florida
THIS DRYER SUCKS!!!! Two broken belts in less than 9 months. The belt is clearly not thick enough or strong enough for regular at home use. I was drying 5 towels....5. I do laundry for me and my fiancée....2 people, nothing crazy.
Oh and the warranty works as long as you're willing to wait a week every time. Even if you schedule online for 2 days later. You get a text that says the next available appointment is the following week. Like a week without a dryer while your clothes are already clean and wet. Awesome. Nothing like going to a laundromat while you have a "brand new" dryer at home. Don't waste your money on this or any appliances from Samsung. They should probably stick to phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 10, 2025
Hi Sammy,
It’s clear how much frustration this experience has created, especially when you’re just trying to take care of everyday laundry for your home. We would love to speak with you directly to gather more information about your experience and determine the steps we can take to assist with your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151547022 to help our team pull up your information.
Leo
It’s clear how much frustration this experience has created, especially when you’re just trying to take care of everyday laundry for your home. We would love to speak with you directly to gather more information about your experience and determine the steps we can take to assist with your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151547022 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great look and performance
on December 12, 2025
Posted by: KingOfTown
from Columbus, OH
[This review was collected as part of a promotion.] Great capacity. Great look. Love the fact that it has steam functionality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dryer is beautiful and works amazing
on December 14, 2025
Posted by: Dryer
[This review was collected as part of a promotion.] Large capacity and the smart things app makes things really easy.
Written by a customer while visiting Samsung US
Customer Rating
5
Great dryer
on December 16, 2025
Posted by: Oggyman
from Atlanta
[This review was collected as part of a promotion.] Love the large capacity. Will wash a king size comforter with no problem.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge capacity
on December 22, 2025
Posted by: Jess0619
from New port Richey Florida
[This review was collected as part of a promotion.] Holds a ton! Comforter. 2 blankets, and 4 pairs of jeans. Quiet. Removed dog hair! Love this achine
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 24, 2025
Posted by: Will
from Cedar rapids iowa
[This review was collected as part of a promotion.] Love the pet care feature works really well the color is awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on December 28, 2025
Posted by: Artemisa
from Garage
[This review was collected as part of a promotion.] Clive mutt review at store is a good dry for me and my family
Features
4
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, best ever and easiest lint catcher to use.
on December 31, 2025
Posted by: Mike
from Tennessee
[This review was collected as part of a promotion.] Great dryer, and best and easiest features to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US