Customer reviews from whirlpool.com
Whirlpool - 33 in. Wide 22 cu. ft. French Door Refrigerator with Humidity-Controlled Crispers - Black Stainless Steel
Average customer rating
4.2
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
328
4 Stars
202
3 Stars
85
2 Stars
29
1 Star
28
81%of customers recommend this product.
(
310 out of
381)
Customer Reviews for Whirlpool - 33 in. Wide 22 cu. ft. French Door Refrigerator with Humidity-Controlled Crispers - Black Stainless Steel
Customer Rating
4
My Fridge
on August 3, 2026
Posted by: #4 sibling
[This review was collected as part of a promotion.] I am enjoying my new refrigerator, but I have noticed that the meat drawer does not keep a lower temperature than the rest of the fridge part. Also the left door must be shut first for there to be a complete closing. It cleans up nicely and does not show fingerprints like my old one. It is easy to find items in the fridge part and freezer. Very nice overall.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works fine, but makes a whole lot of strange noise
on August 3, 2026
Posted by: Tmamcw
[This review was collected as part of a promotion.] I find that the refrigerator and freezer both work very well, I like the model and the capacity.
I would like to know why the refrigerator makes a whole series of strange noises - whining, chirping, clicking, gurgling, etc. I think there is something wrong with the waterline or the icemaker. I want this to be looked at and repaired if necessary BEFORE the warranty runs out. To whom do I speak about this, and what is the contact number?
I would like to know why the refrigerator makes a whole series of strange noises - whining, chirping, clicking, gurgling, etc. I think there is something wrong with the waterline or the icemaker. I want this to be looked at and repaired if necessary BEFORE the warranty runs out. To whom do I speak about this, and what is the contact number?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 3, 2026
Posted by: Lah25
[This review was collected as part of a promotion.] Inside moisture along top seal of freezer door. Inside water dispenser drips and is not the easiest to get to. Inconvenient to have to use both hands. Do not recommend
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 5, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator dispensing warm water. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Below are a few possible Solutions
Is the Energy Saver or Humidity feature turned On?
Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent moisture from the outside. The Energy Saver or Humidity Feature controls a heater that helps to reduce moisture on the vertical hinged seal. Turning this feature On/Off varies by model, so please refer to your Owner's Manual for specific instructions.
To operate this feature, follow these instructions:
Press the control to "On" to save energy when the environment is less humid.
Press the control to "Off" when the environment is warm and more humid, or if moisture is noticed on the vertical hinged seal.
NOTE: It may take up to 24 hours for the condensation to be eliminated once the Energy Saver feature has been turned off.
Refer to 'How to Use the Humidity Control or Energy Saver Feature' for additional information.
Is the refrigerator level?
It is important to ensure the refrigerator is level. A properly leveled refrigerator helps ensure overall proper operation. Check that the floor under the refrigerator is level. If the floor is not level, shims may be needed to properly level the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator. Learn how to use your phone to level household appliances.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24431163.
We look forward to resolving this for you.
Marie Q
Below are a few possible Solutions
Is the Energy Saver or Humidity feature turned On?
Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent moisture from the outside. The Energy Saver or Humidity Feature controls a heater that helps to reduce moisture on the vertical hinged seal. Turning this feature On/Off varies by model, so please refer to your Owner's Manual for specific instructions.
To operate this feature, follow these instructions:
Press the control to "On" to save energy when the environment is less humid.
Press the control to "Off" when the environment is warm and more humid, or if moisture is noticed on the vertical hinged seal.
NOTE: It may take up to 24 hours for the condensation to be eliminated once the Energy Saver feature has been turned off.
Refer to 'How to Use the Humidity Control or Energy Saver Feature' for additional information.
Is the refrigerator level?
It is important to ensure the refrigerator is level. A properly leveled refrigerator helps ensure overall proper operation. Check that the floor under the refrigerator is level. If the floor is not level, shims may be needed to properly level the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator. Learn how to use your phone to level household appliances.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24431163.
We look forward to resolving this for you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator with Great Features
on August 3, 2026
Posted by: BuckeyeKid
[This review was collected as part of a promotion.] Great features on this Whirlpool refrigerator. Great water dispenser and bottom freezer. Love the alarm that sounds when the door is left open! Great reminder. Very happy with this appliance!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Would buy again
on August 2, 2026
Posted by: ejm2026
[This review was collected as part of a promotion.] Overall the refrigerator works well even though it's a bit smaller than my old one. I wanted a French door refrigerator with a bottom freezer, ice maker and water dispenser not in the door. Most of the other new refrigerators were way too big. It took about a week to get the shelves the way I wanted and the items stored in the doors to my liking. This would be with any new refrigerator. The ice maker works extremely well and makes ice faster than we can use it. We had condensation on the refrigerator doors but then turned on the Humidity control, it went away. A few cravats but not deal brakers. The vegetable bins are too small. We cannot fit a stalk of celery in the bin. The open door alarm needs to be louder, we could hear the one in our old refrigerator but not this one. Love the cold water dispenser, but why did you make it so you need two hands to use it? Put the button below the spout so you just have to push the glass on the button to get water. One hand. Would recommend this refrigerator/freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Quality is lacking
on August 2, 2026
Posted by: KathyS10001
[This review was collected as part of a promotion.] Both crisper drawers fall out if pulled open too far and they are very small. The housing for the light in the refrigerator seems to be in the way for many of our items. Lowering the shelf then makes the next shelf too short in height. The freezer light only works when it wants to and the freezer drawer rail freezes so the drawer won't open.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
I am in love with this Freezer on Bottom Frig!
on August 2, 2026
Posted by: Bluebird0304
[This review was collected as part of a promotion.] I absolutely LOVE my Whirlpool refrigerator! The water is delicious in it . I love having the French doors and the freezer on the bottom. I am just one person and I have tons of room, but even if there were two people, this would be plenty of space since I do have a separate upright freezer. I am just so happy with this!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrigerator keeps stuff cold and freezes
on August 2, 2026
Posted by: Ice chester
[This review was collected as part of a promotion.] Would be 5 star but it runs kind of loud and it sounds like it may be broken. However it is not
Written by a customer while visiting whirlpool.com