Customer reviews from whirlpool.com
Whirlpool - 33 in. Wide 22 cu. ft. French Door Refrigerator with Humidity-Controlled Crispers - Black Stainless Steel
Average customer rating
4.2
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
328
4 Stars
202
3 Stars
85
2 Stars
29
1 Star
28
81%of customers recommend this product.
(
310 out of
381)
Customer Reviews for Whirlpool - 33 in. Wide 22 cu. ft. French Door Refrigerator with Humidity-Controlled Crispers - Black Stainless Steel
Customer Rating
5
Refrigerator replacement
on September 7, 2026
Posted by: Our new frig
[This review was collected as part of a promotion.] Our new Whirlpool refrigerator/frezer is doing a wonderful job and we enjoy using all its featuares. It does a good job of cooling and like te humidity feature for the drawers. The lighting is good and enjoy the roll out shelf at the bottom of the crisper drawers. I o wish it had a few more shelves in the doors.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy
on September 5, 2026
Posted by: Crawdog
[This review was collected as part of a promotion.] The refrigerator makes a lot of different noises, and the baseline running noise is a lot louder than expected. Registration via the provided camera icon registered wrong model.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like it!
on September 1, 2026
Posted by: Stacey6060
[This review was collected as part of a promotion.] I like the fridge but I think that the temperature control levers for the 2 veggie drawers will break off at some point, just in a weird place with the drawers right under them. Otherwise, love the fridge.
Written by a customer while visiting whirlpool.com
Customer Rating
2
not happy with purchase
on August 31, 2026
Posted by: walt hen
[This review was collected as part of a promotion.] has never worked right two days for service call needed door seal replaced kept icing up light not working repairman very nice ordered parts replaced parts week later refrigerator seems very loud compared to previous lg fridge kitchen is connected to family room and you always hear it running very disappointed in this purchase
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with frosting in your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Possible causes for frost/moisture, temperature fluctuation, or door issues:
Improper door installation: If doors were removed and not reinstalled correctly, it can lead to doors not closing or sealing properly, frost/moisture, temperature fluctuation, door misalignment, or incorrect door switch actuation. Refer to the Owner's Manual or Installation Instructions for correction.
Doors left open or opened frequently: Leaving the door open for long periods allows humidity into the freezer, causing frost build-up. Frequent opening can also introduce humid air. Minimize door openings and ensure the door closes completely without obstruction.
Improper door seal: An improper seal on the gaskets of the refrigerator or freezer doors can cause humidity to form. Check the seal for obstructions.
Blocked air vents: Blocked vents can cause moisture build-up or excessive frost. Ensure there is proper airflow between the freezer and refrigerator compartments. Cold air moves between compartments through vents, which are located in different places depending on the model.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24779448.
We’re looking forward to hearing from you.
Marie Q
Possible causes for frost/moisture, temperature fluctuation, or door issues:
Improper door installation: If doors were removed and not reinstalled correctly, it can lead to doors not closing or sealing properly, frost/moisture, temperature fluctuation, door misalignment, or incorrect door switch actuation. Refer to the Owner's Manual or Installation Instructions for correction.
Doors left open or opened frequently: Leaving the door open for long periods allows humidity into the freezer, causing frost build-up. Frequent opening can also introduce humid air. Minimize door openings and ensure the door closes completely without obstruction.
Improper door seal: An improper seal on the gaskets of the refrigerator or freezer doors can cause humidity to form. Check the seal for obstructions.
Blocked air vents: Blocked vents can cause moisture build-up or excessive frost. Ensure there is proper airflow between the freezer and refrigerator compartments. Cold air moves between compartments through vents, which are located in different places depending on the model.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24779448.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks can be deceiving
on August 24, 2026
Posted by: not like they used to be
[This review was collected as part of a promotion.] I have had this refrigerator for two weeks, hardly enough time to give it a proper review So far it seems to cool well, Vegetables and fruits are separated and keep fresh in the drawers designated for that specific use. The meat and cheese drawer is functional although very different from what I am used to. (not a big deal). I love the two doors on top with the freezer unit on the bottom; it is elegant looking and access to storage if relatively easy. Lighting is adequate. The exterior is easy to keep clean and, so far, looks very nice.
However, the negative is that quality of workmanship is not as I would expect from Whirlpool, especially for the price. The drawers are flimsy; they do not slide open or close easily and I can see them cracking within a year if not treated with extra special care; the shelves do not slide out as my last model did and are not strong. The storage shelves/containers in the doors are also fragile.
We will see how I rate this same refrigerator a year from now.
However, the negative is that quality of workmanship is not as I would expect from Whirlpool, especially for the price. The drawers are flimsy; they do not slide open or close easily and I can see them cracking within a year if not treated with extra special care; the shelves do not slide out as my last model did and are not strong. The storage shelves/containers in the doors are also fragile.
We will see how I rate this same refrigerator a year from now.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Issues
on August 22, 2026
Posted by: KC46
[This review was collected as part of a promotion.] Freezer drawers move entire appliance when pulled toaccess. You have to open refrigerator.door to access filtered water
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 26, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help with information on solutions to your issue with your Refrigerator.
https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Installation_Support/Refrigerator_Moves_When_Doors_are_Opened
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24680912.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on solutions to your issue with your Refrigerator.
https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Installation_Support/Refrigerator_Moves_When_Doors_are_Opened
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24680912.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 21, 2026
Posted by: Ozone Ranger
[This review was collected as part of a promotion.] It is a great refrigerator, this is our second one. We hope it lasts longer than the last one though, it only lasted 8 years. The left door is a little hard to get shut though.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cools well, but dumb design hampers its utility
on August 12, 2026
Posted by: Anonymous
It’s new. So far it cools well, but even with the humidity control on, there is noticeable moisture between fridge and freezer. I live in a very humid area of the US, but still… If something is labeled “Humidity Control,” I was sorta hoping it would, you know, control humidity.
There are also a few inexplicable and frustrating design choices. First, the French doors are not symmetrical. I thought that was fine at first, but then I discovered that the fruit and vegetable drawers ARE the same size, which means that you cannot slide out the left-hand drawer without opening both doors. The asymmetry now feels like a designer was looking for “clever” instead of “functional." Second, the meat-and-cheese drawer has two slots for its divider, one that’s a third of the length, and the other at the two-thirds mark. Sure, you can decide which side is smaller, but the proportions are the same either way. Why not make one of the dividers at the halfway mark, allowing customers to choose whether they want division by thirds or by halves? Isn’t that more helpful than giving consumers only a choice between left and right? Third, as others have noted, the water dispenser is too low and the pressure is weak. We had a nearly identical system in our previous Amana, with neither of those problems. And finally, there’s no dairy provision on the doors. Storing butter with 8 inches above it makes little sense — can’t we have a small flip-up dairy shelf like virtually every other model on the market?
This is not Whirlpool’s first refrigerator. While it cools and freezes as a fridge should, I can’t help but wonder how such obvious flaws got through the design stage, especially since there would have been no cost for more thoughtful design in most cases. Perhaps these items will be reconsidered in future models, with the potential buyer in mind.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com