Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4 Camera Indoor/Outdoor Wired 4K 1TB DVR Security System with 2-way Audio - Black/White
Average customer rating
4.2
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
52
4 Stars
12
3 Stars
8
2 Stars
6
1 Star
6
80%of customers recommend this product.
(
60 out of
75)
Customer Reviews for Night Owl - 12 Channel 4 Camera Indoor/Outdoor Wired 4K 1TB DVR Security System with 2-way Audio - Black/White
Customer Rating
5
Easy set up
on November 13, 2021
Posted by: ChewieOG
from TX
Gender:Male
I unpacked the box and hooked everything up. Within a few minutes, I had my system up and running. Great picture quality. I'll be installing the system as soon as I get some waterproof junction boxes.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Great cameras and system. Love your products
on November 25, 2021
Posted by: TmailC
from Jackson, TN
Gender:Male
Verified Purchase:Yes
I have nothing bad to say about Night Owl products. And their customer service. I understand this go wrong and that is what happened. My system I just purchased wasn't excepting my password word or working correctly. I talked to customer service and they will replace it. I am just waiting on the info to print to send back.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: JP13
from Louisville, Ky
Gender:Male
Verified Purchase:Yes
So far I love the new cameras. I upgraded from an older model. These are awesome so far. The newer app is more reliable as well. I wish there was a 6 camera view in the app as I bought a 6 camera system. I see 6 views and 2 dead cameras. Would love bigger thumbnails of 6 instead of 8.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Super easy to get started
on June 22, 2022
Posted by: Yelena
from NYC
Gender:Female
The initial setup was so easy. I literally powered on the DVR kit, downloaded the app and did everything form my phone. My older security system I had to have a TV connected to it and go through a ton of steps just to get the cameras on the screen, then had to still go through the app. This new DVR is all setup from the app without ever needing to connect a TV. The 4K quality is fantastic, I'm really impressed about how long the color stays on even at night before the black and white night vision. I'm very happy about my purchase.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, June 22, 2022
Thank you so much for the review and for choosing Night Owl! Glad to hear the system was easy to setup and get going and that it is performing well. Thank you for the feedback.
Written by a customer while visiting nightowlsp.com
Posted by: Saltyydoboyy
from SATX
Gender:Male
Verified Purchase:Yes
I defiantly would have passed on this set up all together.
How can a company make a set of security cameras, with no audio recording available?? This is my second set of cameras with Night Owl, my first being a WiFi 1080p bundle and they worked so great! I am definitely not happy with these.
How can a company make a set of security cameras, with no audio recording available?? This is my second set of cameras with Night Owl, my first being a WiFi 1080p bundle and they worked so great! I am definitely not happy with these.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Cutomer Support, November 8, 2022
For a Wired System with Audio, you should look into our Wired NVRs. The description for this product indicated the cameras do not have 2-way audio.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great System, Easy Setup and Install.
on June 3, 2023
Posted by: Retired USAF
from Panama City, Florida
Gender:Male
We purchased our system yesterday (02 Jun 2023). This is our third Night Owl system. First one took a beating from Hurricane Michael in 2018 and survived, with a loss of 2 out of 8 cameras, the DVR eventually died. Our second one the motherboard fried after we took a lightening hit 3 weeks ago, turned out our surge protector was no longer protecting, it was now a fancy extension cord. Not an Night Owl issue, so check your surge suppressors out regularly to prevent having your system damaged.
Now to the new system. Connected everything up, inside the house, and the system booted right up, did its firmware update, then walked me through the setup with screen prompts (Have a monitor hooked up to it). Had zero issues with the setup/install. Deleted the old phone app (Android) and installed the new app, it was easy to setup and within minutes the system was up and running, both on the phone and in the house.
A time saving surprise for us was our existing cameras were compatible, so leaving them, gave us spare cameras, which is awesome.
With any technology you're bound to have issues, no company has 100% issue free products. Also something that is running nonstop for years is bound to wear out eventually. That said ALL of our Night Owl products have been awesome, and worked right out of the box, on the rare occasion we needed customer support we've had no issues with them.
Over the years our Night Owl systems have caught people breaking into cars, accidents, vandalism, kids sneaking in and out. It has given us peace of mind, security, and safety. Can't ask for more, so maybe I'm bias, but I've loved ALL our Night Owl systems. I look forward to many years of continued peace of mind and security with our new system.
Sorry for the long post....
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 7, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Missing basic features from older systems
on October 28, 2023
Posted by: LongTimeCustomer
from Lake Worth, FL
Gender:Male
Recently purchased one of these new 4K systems. I had a 5 year old 1080P system and thought I would upgrade. Will return as basic features that did exist no longer do. Expected it to be better quality video and add and enhance features from the older application. Not the case. Although the video recording quality seems good, the system is now missing basic features such as being able to record audio. My old system had 2 audio recording channels connected directly to audio cameras. I had an audio camera in the front and rear of my home. New system has no audio recording or playback although sales description have wireless cameras states recording of audio. does not make sense. System only seems to be able to Export video based on "Events". Old system I could set a start and end time for exporting. Sometimes small movements are not part of an Event and the recording of sound would also not be an event but you may want to export with the sound just for timeframe of sound. Have given videos to the police multiple times. Cannot give up that feature. Only reason for "Continuous" recording a channel would be to be able to export a range of time and for sound. Strange that an "Upgrade" would result in less basic features than previous very old systems. Not sure who designs these and decides what features. Time to go elsewhere
Written by a customer while visiting nightowlsp.com
Posted by: Bobby 74
from Kennewick, WA
Gender:Male
Verified Purchase:Yes
I have bought night owl product for 6 years. I usually purchase the DVR with 4 cameras, but couldn't pass up this deal.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com