Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4 Camera Indoor/Outdoor Wired 4K 1TB DVR Security System with 2-way Audio - Black/White
Average customer rating
4.2
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
52
4 Stars
12
3 Stars
8
2 Stars
6
1 Star
6
80%of customers recommend this product.
(
60 out of
75)
Customer Reviews for Night Owl - 12 Channel 4 Camera Indoor/Outdoor Wired 4K 1TB DVR Security System with 2-way Audio - Black/White
Posted by: Jmanz633
from New York
Gender:Male
Verified Purchase:Yes
I’m not sure how good or bad the system is,
I’m unable to set up an account using the recommended app. I can put all of my info in, but the continue button does not do a thing. I can’t set up an account, and I can’t go forward. I guess Monday I’ll have to call at lunchtime
I’m unable to set up an account using the recommended app. I can put all of my info in, but the continue button does not do a thing. I can’t set up an account, and I can’t go forward. I guess Monday I’ll have to call at lunchtime
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Easy set up
on November 13, 2021
Posted by: ChewieOG
from TX
Gender:Male
I unpacked the box and hooked everything up. Within a few minutes, I had my system up and running. Great picture quality. I'll be installing the system as soon as I get some waterproof junction boxes.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Great cameras and system. Love your products
on November 25, 2021
Posted by: TmailC
from Jackson, TN
Gender:Male
Verified Purchase:Yes
I have nothing bad to say about Night Owl products. And their customer service. I understand this go wrong and that is what happened. My system I just purchased wasn't excepting my password word or working correctly. I talked to customer service and they will replace it. I am just waiting on the info to print to send back.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: JP13
from Louisville, Ky
Gender:Male
Verified Purchase:Yes
So far I love the new cameras. I upgraded from an older model. These are awesome so far. The newer app is more reliable as well. I wish there was a 6 camera view in the app as I bought a 6 camera system. I see 6 views and 2 dead cameras. Would love bigger thumbnails of 6 instead of 8.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Super easy to get started
on June 22, 2022
Posted by: Yelena
from NYC
Gender:Female
The initial setup was so easy. I literally powered on the DVR kit, downloaded the app and did everything form my phone. My older security system I had to have a TV connected to it and go through a ton of steps just to get the cameras on the screen, then had to still go through the app. This new DVR is all setup from the app without ever needing to connect a TV. The 4K quality is fantastic, I'm really impressed about how long the color stays on even at night before the black and white night vision. I'm very happy about my purchase.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, June 22, 2022
Thank you so much for the review and for choosing Night Owl! Glad to hear the system was easy to setup and get going and that it is performing well. Thank you for the feedback.
Written by a customer while visiting nightowlsp.com
Posted by: Saltyydoboyy
from SATX
Gender:Male
Verified Purchase:Yes
I defiantly would have passed on this set up all together.
How can a company make a set of security cameras, with no audio recording available?? This is my second set of cameras with Night Owl, my first being a WiFi 1080p bundle and they worked so great! I am definitely not happy with these.
How can a company make a set of security cameras, with no audio recording available?? This is my second set of cameras with Night Owl, my first being a WiFi 1080p bundle and they worked so great! I am definitely not happy with these.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Cutomer Support, November 8, 2022
For a Wired System with Audio, you should look into our Wired NVRs. The description for this product indicated the cameras do not have 2-way audio.
Written by a customer while visiting nightowlsp.com
Posted by: Dan50
from Kingman, AZ
Gender:Male
Verified Purchase:Yes
Since the weather has been cold, have not had the chance to install the cameras yet, but tested them inside and was very easy to setup and check out the system, really like that they have spot lights that activate with movement or manually.
Response from nightowlsp.comBy Customer Support, January 31, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Missing basic features from older systems
on October 28, 2023
Posted by: LongTimeCustomer
from Lake Worth, FL
Gender:Male
Recently purchased one of these new 4K systems. I had a 5 year old 1080P system and thought I would upgrade. Will return as basic features that did exist no longer do. Expected it to be better quality video and add and enhance features from the older application. Not the case. Although the video recording quality seems good, the system is now missing basic features such as being able to record audio. My old system had 2 audio recording channels connected directly to audio cameras. I had an audio camera in the front and rear of my home. New system has no audio recording or playback although sales description have wireless cameras states recording of audio. does not make sense. System only seems to be able to Export video based on "Events". Old system I could set a start and end time for exporting. Sometimes small movements are not part of an Event and the recording of sound would also not be an event but you may want to export with the sound just for timeframe of sound. Have given videos to the police multiple times. Cannot give up that feature. Only reason for "Continuous" recording a channel would be to be able to export a range of time and for sound. Strange that an "Upgrade" would result in less basic features than previous very old systems. Not sure who designs these and decides what features. Time to go elsewhere
Written by a customer while visiting nightowlsp.com