Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4 Camera Indoor/Outdoor Wired 4K 1TB DVR Security System with 2-way Audio - Black/White
Average customer rating
4.2
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
52
4 Stars
12
3 Stars
8
2 Stars
6
1 Star
6
80%of customers recommend this product.
(
60 out of
75)
Customer Reviews for Night Owl - 12 Channel 4 Camera Indoor/Outdoor Wired 4K 1TB DVR Security System with 2-way Audio - Black/White
Posted by: FloridaMan2
from Florida
Gender:Male
Verified Purchase:Yes
These were an upgrade to an older Night Owl System so installation was a breeze as basically I just changed the cameras and the DVR. The video is nice and the ability to do human vs vehicle vs face detection is very helpful at cutting down false alerts that you used to get from the "pixel change" motion alerts of the older systems.
My biggest gripe with this product is the app. It's slow to load, and some of the features for iOS don't work.
-For example the do not disturb function is hit or miss as I set a time only to fin out that it does not work.
-There is no snooze function for motion, so you have to turn off notifications if you are going to be in an area outside for a while, be prepared to be constantly bombarded with notifications.
-The sound warnings, while effective are all or nothing. They constantly go off when motion is around and repeat the same phrase over and over. Would be nice to have a chirp option that let's someone know there are cameras but does not constantly shout out Smile you are are being recorded.
-It would also be nice if there was greater integration into the smart home universe. For example, IFTTT integration would be amazing such that you could trigger lights to come on inside the home if a human is detected, etc. None of that is possible currently.
-For example the do not disturb function is hit or miss as I set a time only to fin out that it does not work.
-There is no snooze function for motion, so you have to turn off notifications if you are going to be in an area outside for a while, be prepared to be constantly bombarded with notifications.
-The sound warnings, while effective are all or nothing. They constantly go off when motion is around and repeat the same phrase over and over. Would be nice to have a chirp option that let's someone know there are cameras but does not constantly shout out Smile you are are being recorded.
-It would also be nice if there was greater integration into the smart home universe. For example, IFTTT integration would be amazing such that you could trigger lights to come on inside the home if a human is detected, etc. None of that is possible currently.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
1
JUNK
on December 24, 2023
Posted by: Whatta joke
from Missouri
Gender:Female
This system only lasts a year. They won't back their products
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: TCsNicNac
from Boston area
Gender:Male
Verified Purchase:Yes
This FTD-8 System was much more user friendly than my first Night Owl unit which quit working after 8 years of continuous use. This Night Owl was very easy to set up. I do wish that the installation instructions had mentioned that I needed to install the "Night Owl Protect CMS" program on my laptop in order to view the cameras on my PC. The CMS program is different than the Smartphone App, which is simply "Night Owl Protect". The only oddity that I'm experiencing is, every few minutes, a random camera will quickly flash a colorful scrambled screen, or a camera will go blank for just a second. It's not really troublesome, and I can live with that. I'm hoping that it might be caused by something like my electric sump-pump cycling on and off every few minutes because we're having a very wet and rainy spring season.
I'm happy that I bought this FTD-8 system. A huge plus was that the original Night Owl camera wires that I installed 8 years ago were compatable with this new system and its 4K cameras, and I did not need to run new wires.
I'm happy that I bought this FTD-8 system. A huge plus was that the original Night Owl camera wires that I installed 8 years ago were compatable with this new system and its 4K cameras, and I did not need to run new wires.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Bad design, many features missing from old systems
on October 28, 2023
Posted by: LongTimeCustomer
from Lake Worth, FL
Recently purchased one of these new 4K systems. I had a 5 year old 1080P system and thought I would upgrade. Will return as basic features that did exist no longer do. Expected it to be better quality video and add and enhance features from the older application. Not the case. Although the video recording quality seems good, the system is now missing basic features such as being able to record audio. My old system had 2 audio recording channels connected directly to audio cameras. I had an audio camera in the front and rear of my home. New system has no audio recording or playback although sales description have wireless cameras states recording of audio. does not make sense. System only seems to be able to Export video based on "Events". Old system I could set a start and end time for exporting. Sometimes small movements are not part of an Event and the recording of sound would also not be an event but you may want to export with the sound just for timeframe of sound. Have given videos to the police multiple times. Cannot give up that feature. Only reason for "Continuous" recording a channel would be to be able to export a range of time and for sound. Strange that an "Upgrade" would result in less basic features than previous very old systems. Not sure who designs these and decides what features. Time to go elsewhere
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Bad resolution not 4K
on April 15, 2022
Posted by: Fabrizzio671
from Los Angeles Ca.
Gender:Male
I bought this security system in January 2022 hoping that would be a great upgrade to replace my night owl 5.0 which was a HD and 5 mp cameras but after installing my new 4K 8mp cameras I realized that the resolution quality was poor and you can’t make adjustments in your cameras like brightness, contrast, color and zoom is a complete joke, glitches in the image are constant, I’m really disappointed!
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Easy setup
on November 2, 2022
Posted by: Randy D
from Portland, OR
Gender:Male
I have had a few night owl systems and this one was the quickest easiest setup so far. The bluetooth interface seems to work flawlessly. It has the clearest resolution of any camera I have previously had. My only issue keeping me from a full 5 star review is while viewing on a monitor there is no way of disabling the onscreen icons, which are very annoying. All my other night owl products had a section in the menu to disable those but this has a very basic menu and doesn’t offer that as an option.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Good while it lasted
on April 20, 2023
Posted by: Ed209
from Copperas Cove Texas
Gender:Male
Purchased a DP8 series 12 Channel wired system. Sam's Club. Great clarity fairly easy to install. The android application was useless, after 6 months as it did not connect with my phone. Sadly the hard drive simply stopped operating after 19 months and warranty is only one year.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, April 25, 2023
Check the device's support page for steps on replacing the hard drive.
Written by a customer while visiting nightowlsp.com
Posted by: Davidg5252
Verified Purchase:Yes
Installation was super easy since I was upgrading from an older night owl system and used the same wires. DVR interface is really nice. I don't really care for the mobile app. It takes too many steps to get to the live view. Record sensitivity isn't as accurate as my old system did which is disappointing but overall it is satisfactory.
Written by a customer while visiting nightowlsp.com