Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4 Camera Indoor/Outdoor Wired 4K 1TB DVR Security System with 2-way Audio - Black/White
Average customer rating
4.2
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
52
4 Stars
12
3 Stars
8
2 Stars
6
1 Star
6
80%of customers recommend this product.
(
60 out of
75)
Customer Reviews for Night Owl - 12 Channel 4 Camera Indoor/Outdoor Wired 4K 1TB DVR Security System with 2-way Audio - Black/White
Customer Rating
1
JUNK
on December 24, 2023
Posted by: Whatta joke
from Missouri
Gender:Female
This system only lasts a year. They won't back their products
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Missing basic features from older systems
on October 28, 2023
Posted by: LongTimeCustomer
from Lake Worth, FL
Gender:Male
Recently purchased one of these new 4K systems. I had a 5 year old 1080P system and thought I would upgrade. Will return as basic features that did exist no longer do. Expected it to be better quality video and add and enhance features from the older application. Not the case. Although the video recording quality seems good, the system is now missing basic features such as being able to record audio. My old system had 2 audio recording channels connected directly to audio cameras. I had an audio camera in the front and rear of my home. New system has no audio recording or playback although sales description have wireless cameras states recording of audio. does not make sense. System only seems to be able to Export video based on "Events". Old system I could set a start and end time for exporting. Sometimes small movements are not part of an Event and the recording of sound would also not be an event but you may want to export with the sound just for timeframe of sound. Have given videos to the police multiple times. Cannot give up that feature. Only reason for "Continuous" recording a channel would be to be able to export a range of time and for sound. Strange that an "Upgrade" would result in less basic features than previous very old systems. Not sure who designs these and decides what features. Time to go elsewhere
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Bad design, many features missing from old systems
on October 28, 2023
Posted by: LongTimeCustomer
from Lake Worth, FL
Recently purchased one of these new 4K systems. I had a 5 year old 1080P system and thought I would upgrade. Will return as basic features that did exist no longer do. Expected it to be better quality video and add and enhance features from the older application. Not the case. Although the video recording quality seems good, the system is now missing basic features such as being able to record audio. My old system had 2 audio recording channels connected directly to audio cameras. I had an audio camera in the front and rear of my home. New system has no audio recording or playback although sales description have wireless cameras states recording of audio. does not make sense. System only seems to be able to Export video based on "Events". Old system I could set a start and end time for exporting. Sometimes small movements are not part of an Event and the recording of sound would also not be an event but you may want to export with the sound just for timeframe of sound. Have given videos to the police multiple times. Cannot give up that feature. Only reason for "Continuous" recording a channel would be to be able to export a range of time and for sound. Strange that an "Upgrade" would result in less basic features than previous very old systems. Not sure who designs these and decides what features. Time to go elsewhere
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Recording/Playback Options Are Antiquated
on October 25, 2023
Posted by: Bre01
from TN
Gender:Female
This system has been installed for almost a month. The setup was great. Using the app for playback/viewing is definitely not great. If the DVR is set for motion detection the option to view in continuous playback is not available. This should be basic technology. When using Time Line playback the app freezes or fails to load the playback. If you are wanting a system with playback/viewing options this is not the system to purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: bwparks71
from Crestwood, KY
Gender:Male
Verified Purchase:Yes
I installed the DVR-BTD8-81 last week. I got it to replace the dvr in my Night Owl C50XFR system. That dvr was knocked out by an apparent electrical surge which came through the Ethernet cable. This BTD8 dvr lacks a lot of the features of the older system. It does not provide the premotion recording of the C50XFR. The sensitivity settings of only Low, Middle or HIgh are not reliable. Low does not record anything. Middle records to much during the night when bugs are attracted to the light,
but misses motion several feet away. The high setting records to much. It just records almost continuously. The setting in the app or on the moniter are very simple, but not enough options for setting the cameras and recording options. I do not recommend this system.
but misses motion several feet away. The high setting records to much. It just records almost continuously. The setting in the app or on the moniter are very simple, but not enough options for setting the cameras and recording options. I do not recommend this system.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Unreliable System
on August 31, 2023
Posted by: Sean EP
from El Paso, TX
Gender:Male
The cameras disconnect from the DVR frequently regardless if they are one room away from the system or across the building. Their application to view the cameras is buggy and will not connect to the system half the time
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great System, Easy Setup and Install.
on June 3, 2023
Posted by: Retired USAF
from Panama City, Florida
Gender:Male
We purchased our system yesterday (02 Jun 2023). This is our third Night Owl system. First one took a beating from Hurricane Michael in 2018 and survived, with a loss of 2 out of 8 cameras, the DVR eventually died. Our second one the motherboard fried after we took a lightening hit 3 weeks ago, turned out our surge protector was no longer protecting, it was now a fancy extension cord. Not an Night Owl issue, so check your surge suppressors out regularly to prevent having your system damaged.
Now to the new system. Connected everything up, inside the house, and the system booted right up, did its firmware update, then walked me through the setup with screen prompts (Have a monitor hooked up to it). Had zero issues with the setup/install. Deleted the old phone app (Android) and installed the new app, it was easy to setup and within minutes the system was up and running, both on the phone and in the house.
A time saving surprise for us was our existing cameras were compatible, so leaving them, gave us spare cameras, which is awesome.
With any technology you're bound to have issues, no company has 100% issue free products. Also something that is running nonstop for years is bound to wear out eventually. That said ALL of our Night Owl products have been awesome, and worked right out of the box, on the rare occasion we needed customer support we've had no issues with them.
Over the years our Night Owl systems have caught people breaking into cars, accidents, vandalism, kids sneaking in and out. It has given us peace of mind, security, and safety. Can't ask for more, so maybe I'm bias, but I've loved ALL our Night Owl systems. I look forward to many years of continued peace of mind and security with our new system.
Sorry for the long post....
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 7, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Good while it lasted
on April 20, 2023
Posted by: Ed209
from Copperas Cove Texas
Gender:Male
Purchased a DP8 series 12 Channel wired system. Sam's Club. Great clarity fairly easy to install. The android application was useless, after 6 months as it did not connect with my phone. Sadly the hard drive simply stopped operating after 19 months and warranty is only one year.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, April 25, 2023
Check the device's support page for steps on replacing the hard drive.
Written by a customer while visiting nightowlsp.com