Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Average customer rating
4.5
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
121
4 Stars
28
3 Stars
9
2 Stars
4
1 Star
7
88%of customers recommend this product.
(
138 out of
156)
Customer Reviews for Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Customer Rating
3
Worked decent at first
on December 19, 2022
Posted by: Dontbuythis
from Ohio
I bought this system and installed it in July of 2022. In November of 2022 the two cameras mounted at my entrances stopped recording any events. These are the two in the system you can speak through. Another of the cameras infrared light no longer works. I've done the recommend updates to the firmware for both cameras not recording and nothing has changed. The cameras that are still working, work fine Very disappointed especially with the amount of money spent on this. The app is useless if you are away from your home, good luck trying to play any videos back or even seeing a live feed of your cameras.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, December 22, 2022
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Good quality
on November 11, 2020
Posted by: Isamplepr
from Springfield, VA
Gender:Female
[This review was collected as part of a promotion.] Good thing first, the quality of the image is amazing! The images and videos are very clear. The app is easy to use as well. Not so good...the cables! It was not difficult to install. My husband and I installed all the cameras by our self, but all those cables where a hassle. The hard work pays off!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Amazing 4K security system
on November 4, 2020
Posted by: Ian516
from NY NY
Gender:Male
[This review was collected as part of a promotion.] I totally am in love with this night owl 4K security system. I got tired of relying on my internet connection to be able to save and stream my properties video feed. This is all on a 1TB hard drive and honestly it’s a very easy setup. Everything is wired. Each camera comes with ample length to run a connection to different areas of your house or property. So far the Apple app it pretty good. I have very fast internet so my stream is perfect remotely. I love the clarity and the spot light motion sensor. It makes getting a clear shot at night easy. So far I am loving this system and might upgrade for other cameras.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, November 11, 2020
Thank you for the amazing feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Dnagray
from Pensacola fla
Gender:Male
Verified Purchase:Yes
Bought these cameras to extend my cunnent system. Like the image for the cost.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Crystal clear images and the app works great
on May 22, 2020
Posted by: Masha
from susquehanna pennsylvania
Gender:Male
I dont want to get into a huge review here, but I have to say that Night Owl knocked this one out of the park. I was concerned about choosing a wired system over a wireless because it is alot more work to install, but I have to say it was worth the extra time and effort. I had a wireless system before and I was always changing out batteries and losing signal. It was a nightmare. Now I will never have to worry about those things again. If youre trying to decide which route to go and you have the option, I will say go wired hands down, but thats just my personal experience.
Response from nightowlsp.comBy Customer Support, Customer Support, May 26, 2020
Thank you so much for this feedback. We completely agree with you. Wireless systems do provide convenience, particularly in regards to intial setup. However, you cannot beat the overall security a true wired CCTV system provides. Thank you for choosing Night Owl!
Written by a customer while visiting nightowlsp.com
Posted by: Shelia
Gender:Female
Verified Purchase:Yes
I purchased this product, it does not record, the box says it does but I’m being told not I have to buy a hard drive or another Dvr with built in recording, why is it called a Dvr if it doesn’t record
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, Customer Support, April 6, 2022
This is a DVR with customizable storage. The box details that a HDD is sold separately. A hard drive is not included with this particular model, which gives the customer the opportunity to customize it based on their recording needs and/or install their own existing hard drive. We also sell models that come with a pre-installed HDD. Please see the link below. Thank you. https://nightowlsp.com/dvr-btd2-161.html
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great Product !!
on December 8, 2021
Posted by: Phonman
from Leesburg,Ga.
Gender:Male
I bought a little over a month ago and had to wait to give a review after using. These cameras and system is exactly what I was hoping for. My live streams are extremely clear..and night vision is good so far . Playbacks are great ! Easy to install!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Ricketh1
from STL
Gender:Male
Verified Purchase:Yes
This was very easy to set up using my bluetooth phone just as they had recommended
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com