Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Average customer rating
4.5
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
121
4 Stars
28
3 Stars
9
2 Stars
4
1 Star
7
88%of customers recommend this product.
(
138 out of
156)
Customer Reviews for Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Customer Rating
3
Worked for a couple years
on October 2, 2025
Posted by: Ginz
from Houston
Gender:Male
Worked for a couple of years then the hard drive stopped recording, so I bought another surveillance hard drive and swapped it out but no matter what the system doesn't recognize the hard drive at all. So now we got cameras that just show a live image but don't record a thing since the original drive is dead and it won't recognize the new one at all. IT supports has been no help except for the only recommendation is "buy a new system".
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Great quality video but way to slow and choppy
on April 5, 2024
Posted by: Rsr123
from Waco tx
Gender:Male
These have great quality video but will jot stay connected most of the time. Keeps dropping out and says oops. The audio is useless because it is choppy and cannot hear what anyone says. I have a older wired version without audio that works much better. I was really hoping this would work well. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: Ccreek16
from Washington Boro, Pa
Gender:Male
Verified Purchase:Yes
The cameras work really great. The system is easy to setup. This is the third system that I purchased from night owl and they all are still working great.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Recording/Playback Options Are Antiquated
on October 25, 2023
Posted by: Bre01
from TN
Gender:Female
This system has been installed for almost a month. The setup was great. Using the app for playback/viewing is definitely not great. If the DVR is set for motion detection the option to view in continuous playback is not available. This should be basic technology. When using Time Line playback the app freezes or fails to load the playback. If you are wanting a system with playback/viewing options this is not the system to purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great security cameras
on September 28, 2023
Posted by: Adam 38
from Atlanta,GA
Gender:Male
In the beginning of trying to find the best system was difficult. Trying to find which one would best suit me but also be affordable. I'm now on my 3rd night owl system at my house. I've had cameras on my house now for 10 years. So I've had to upgrade a few times but that's the only reason I've gone through 3 systems. I'm currently in the process of buying my first wireless system for my business. If I could give 10 stars I would every time they bring out something new is top of the line. All the add on parts make night owl unbeatable. I would recommend night owl to everyone if it's where you just want one camera to only see a live view to having 18 cameras inside and outside of your home or business.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: bwparks71
from Crestwood, KY
Gender:Male
Verified Purchase:Yes
I installed the DVR-BTD8-81 last week. I got it to replace the dvr in my Night Owl C50XFR system. That dvr was knocked out by an apparent electrical surge which came through the Ethernet cable. This BTD8 dvr lacks a lot of the features of the older system. It does not provide the premotion recording of the C50XFR. The sensitivity settings of only Low, Middle or HIgh are not reliable. Low does not record anything. Middle records to much during the night when bugs are attracted to the light,
but misses motion several feet away. The high setting records to much. It just records almost continuously. The setting in the app or on the moniter are very simple, but not enough options for setting the cameras and recording options. I do not recommend this system.
but misses motion several feet away. The high setting records to much. It just records almost continuously. The setting in the app or on the moniter are very simple, but not enough options for setting the cameras and recording options. I do not recommend this system.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: MS8670
from Kansas city, MO
Gender:Male
Verified Purchase:Yes
My second night owl system and its just as s*^ty as the first. Please be cautious, do your research. Spend the extra $ and go with another brand
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: rowley
from Washington
Gender:Male
Verified Purchase:Yes
this system is our second Night owl security set up. I'm am happy it works but, we had plenty of issues and it's got a steep learning curve. Not so user friendly. The options are limited and incomplete compared to the older system. It does however have decent cameras.
Response from nightowlsp.comBy Customer Support, February 17, 2023
We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced suppo
Written by a customer while visiting nightowlsp.com