Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Average customer rating
4.5
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
121
4 Stars
28
3 Stars
9
2 Stars
4
1 Star
7
88%of customers recommend this product.
(
138 out of
156)
Customer Reviews for Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Posted by: Mystic
from New Jersey
Verified Purchase:Yes
I am glad I purchased the Night Owl security set. After researching a dozen other systems, and meticulously reading all the features and pros/cons (and taking advantage of the holiday discount), I new this was the right choice. I had a friend help with the wired install (with 6 cameras with light and voice) took a good part of a whole day), and after loading the app was in business! Next is the doorbell.
Also, I had a question on the shipment and Night Owl answered my email within 2 hours! Now that's service.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Damu
from Akron Ohio
Gender:Male
Verified Purchase:Yes
I hate it it won’t work bad it f on r about a week
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: JohnBeastwick
from O’Fallon MO
Gender:Male
Verified Purchase:Yes
I bought this item/kit, and the first one was DOA (no output signal yo the TV), the replacement one DID come fairly quickly but I was getting a weak output signal from it too as the TV would flash off and on, Customer Experience
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but I used another hdmi cable and it seems OK for now. Overall, I like the pictures and the camera coverage. If it wasn’t for the first dvr being faulty, I would have given it 5 stars.
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but I used another hdmi cable and it seems OK for now. Overall, I like the pictures and the camera coverage. If it wasn’t for the first dvr being faulty, I would have given it 5 stars.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Sekula
Verified Purchase:Yes
It would be nice if we can add 12 views in Night Owl Protect app. There is an options for 8 or 16 but not 12.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great residential camera system
on January 14, 2023
Posted by: average joes
from PA
Gender:Male
Took me almost a year to run all the wires myself (inside and outside). Was NOT interested in "lazy man's" wireless camera's. Your just asking for issues with connections!! All my cameras work perfectly. The app works great. Can see all pictures clearly. Is it the best out there? Probably not but I was not willing to spent unlimited money on cameras! If I'm home I can see who's outside. If I'm not home and see someone, I'm on my way or a quick call to my neighbor! Perfect peace of mind! Thanks guys!!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Terrible system
on January 27, 2023
Posted by: Sharper than them
from Chattanooga
Gender:Male
I originally purchased a 1080 system and had many issues hiring out the problems. Decided to go with the 4K Wireless. Terrible decision. Cameras communication is terrible. DVR software for playback is difficult and poorly designed. Speaking with technicians, most do not have any technical background except what's written in their predetermined script. I would not buy their system.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, January 31, 2023
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: MS8670
from Kansas city, MO
Gender:Male
Verified Purchase:Yes
My second night owl system and its just as s*^ty as the first. Please be cautious, do your research. Spend the extra $ and go with another brand
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: JEMM
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
I bought this about 2 weeks ago to replace a NightOwl system that was several years old and the cameras stopped working. 6 cameras are nice and the added feature of adding 4 wireless cameras is a nice plus. The new cameras have one drawback, namely they are hard to position; they do not have the mobility of the previous cameras. In order to get an upright video I needed to create several wooden bases in order for camera to point in the correct direction. The images are great at 1080. The verbal command (optional) is poor quality--a very scratchy "Smile, you're being recorded"; difficult to understand. The remote viewing app for my phone and ipad works well once you get used to it. I had some trouble getting it to work. It occasionally lost connection and I needed to log out then log back in, but overall it works well. I like the new, improved software for identifying saved clips and playing them back. This works better on phone/ipad than on the DVD from my monitor. Overall a very good system and much improved over my previous NightOwl system. I was able to use my existing BNC cable which made installation much easier.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com