Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
121
4 Stars
28
3 Stars
9
2 Stars
4
1 Star
8
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Customer Rating
1
Stopped working after two months
on June 26, 2022
Posted by: Robert Mart
from El paso, Tx
Gender:Male
I bought the 12 channel dvr thinking it would last me at least a couple years but instead it only lasted a couple of months. It says they have “on demand” customer support but every time I try to call they hang on before I can get to a representative. Stay away from these cheap products. I paid about 750 for this and two months later it’s trash.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, June 27, 2022
We sincerely apologize for the issue you have been experiencing and support you have received. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Awesome quality!
on June 22, 2022
Posted by: nadams08
from Tulsa, OK
Gender:Male
Bought after a friend recommended. Wish I had waited for this special so I could have got the doorbell too. Good system so far and setup was easy enough.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 27, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Mac55
from Ashby, MA
Gender:Male
Verified Purchase:Yes
Upgraded, features are great. New app works well.
Easy to install and setup
Easy to install and setup
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 26, 2022
Thank you for the feedback! We are so happy to hear the product is working well for you.
Written by a customer while visiting nightowlsp.com
Posted by: Nomadd
from Garden Grove, Orange County Ca.
Verified Purchase:Yes
I have been using Night Owl security systems for 15 years.
My first unit was a 8 camera wired dvr, my second was a 16 a camera wired unit.
This is my third unit, a 16 camera wired unit with the option to add four additional wifi cameras. I hope that it performs as well as the first two, my only worry is that it runs hot as it does not have an internal fan as my first two systems did.
This may shorten the lifespan of the unit.
My first unit was a 8 camera wired dvr, my second was a 16 a camera wired unit.
This is my third unit, a 16 camera wired unit with the option to add four additional wifi cameras. I hope that it performs as well as the first two, my only worry is that it runs hot as it does not have an internal fan as my first two systems did.
This may shorten the lifespan of the unit.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 20, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Snapperhead
from Florida
Gender:Male
Verified Purchase:Yes
My older model NightOwl crashed (way past the warranty) and this was the closest model suggested as a replacement/upgrade. Luckily, the wires and BNC connectors from my older system and cameras were compatible, and I didn't have to rerun the wires through the attic for the entire system. I just replaced the DVR and cameras, and it works like a charm. And the Bluetooth setup was very simple.
As mentioned, the image quality of these cameras is amazing. Day and night images are crisp and clear. The motion sensitivity to trigger recordings is way beyond the 100ft as advertised, even at night.
As mentioned, the image quality of these cameras is amazing. Day and night images are crisp and clear. The motion sensitivity to trigger recordings is way beyond the 100ft as advertised, even at night.
I almost couldn't give it the full 5 stars because of minor things that have NO effect on how well the system works, but it's still enough to mention here. The pre-recorded message scares the bajeezus out of everyone, which is awesome. But, it's not a clear message and it's rather garbled. I understand it's really small speakers in the camera, but my cell phone sounds better with smaller speakers. Also, while the spotlight works great, I've found no way to set it so it doesn't activate during daylight hours. You would think since the cameras switch to night mode at sunset, the spotlight could tell the difference between night and day.
Like I said, neither of those items are deal breakers. I am very happy with my upgrade, especially with the vast improvement in image quality. With the price point on this system, you cannot go wrong. Especially with no monthly fee, plus I can access my cameras and recordings from anywhere.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 20, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Maverick585
from Rochester ny
Gender:Male
Verified Purchase:Yes
I bought this to replace my old nightowl system and wholly crap!! This system and the new app are sweet! Cameras are clear and I can now read license plates with ease! I'm still stund at the clarity of these cameras and the distance they reach! Thanks again nightowl !!
Response from nightowlsp.comBy Customer Support, May 17, 2022
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
great video. large HDD capacity and text alerts.
on May 13, 2022
Posted by: domhart
from pdx
Gender:Male
Verified Purchase:Yes
I bought this last week after someone made off with my utility trailer and my 4 camera system did not capture the theft
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 17, 2022
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com
Posted by: Jsmith318
from Scio, Oregon
Gender:Male
Verified Purchase:Yes
I bought this to replace my THD system when it's Hard Drive failed. Night Owl Marketing was great in providing a compatible system that didn't require that I replace all my old cameras. Simply unplugged the old and plugged in the new using the same connections.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 17, 2022
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com