Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Average customer rating
4.5
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
121
4 Stars
28
3 Stars
9
2 Stars
4
1 Star
7
88%of customers recommend this product.
(
138 out of
156)
Customer Reviews for Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Customer Rating
2
Terrible system
on January 27, 2023
Posted by: Sharper than them
from Chattanooga
Gender:Male
I originally purchased a 1080 system and had many issues hiring out the problems. Decided to go with the 4K Wireless. Terrible decision. Cameras communication is terrible. DVR software for playback is difficult and poorly designed. Speaking with technicians, most do not have any technical background except what's written in their predetermined script. I would not buy their system.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, January 31, 2023
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great residential camera system
on January 14, 2023
Posted by: average joes
from PA
Gender:Male
Took me almost a year to run all the wires myself (inside and outside). Was NOT interested in "lazy man's" wireless camera's. Your just asking for issues with connections!! All my cameras work perfectly. The app works great. Can see all pictures clearly. Is it the best out there? Probably not but I was not willing to spent unlimited money on cameras! If I'm home I can see who's outside. If I'm not home and see someone, I'm on my way or a quick call to my neighbor! Perfect peace of mind! Thanks guys!!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Worked decent at first
on December 19, 2022
Posted by: Dontbuythis
from Ohio
I bought this system and installed it in July of 2022. In November of 2022 the two cameras mounted at my entrances stopped recording any events. These are the two in the system you can speak through. Another of the cameras infrared light no longer works. I've done the recommend updates to the firmware for both cameras not recording and nothing has changed. The cameras that are still working, work fine Very disappointed especially with the amount of money spent on this. The app is useless if you are away from your home, good luck trying to play any videos back or even seeing a live feed of your cameras.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, December 22, 2022
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: Elmer Fudd
from Montana
Gender:Male
Verified Purchase:Yes
After 1 day in operation ONE camera stopped functioning. I expect it to last longer than ONE day.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, November 1, 2022
We sincerely apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: scarlett
Verified Purchase:Yes
Get very improved unit and cameras. We like the blue tooth technology. The recorded pictures are easy to view and save if needed.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
CL-BT8D-8-26LSA Looking For Door Bells
on August 13, 2022
Posted by: Leona
from Schaumburg, IL
Gender:Female
Bought this system a few months ago and have been pleased with the performance so far. Trying to find an unwired door beel to work with this unit.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, August 16, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Affordable Price!
on July 15, 2022
Posted by: Tai C
from Florida
Gender:Female
Will this system work with my Q-See QM6010B-4 cameras? Thanks
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, July 19, 2022
Unfortunately, Night Owl is not able to guarantee compatibility with any 3rd party brands. Often, cameras of the same technology will function with our systems, but we make no assurances. We can only ensure that our products will function with compatible Night Owl product. We apologize for any inconvenience.
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Stopped working after two months
on June 26, 2022
Posted by: Robert Mart
from El paso, Tx
Gender:Male
I bought the 12 channel dvr thinking it would last me at least a couple years but instead it only lasted a couple of months. It says they have “on demand” customer support but every time I try to call they hang on before I can get to a representative. Stay away from these cheap products. I paid about 750 for this and two months later it’s trash.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, June 27, 2022
We sincerely apologize for the issue you have been experiencing and support you have received. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com