Customer reviews from nightowlsp.com
Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Average customer rating
4.5
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
121
4 Stars
28
3 Stars
9
2 Stars
4
1 Star
7
88%of customers recommend this product.
(
138 out of
156)
Customer Reviews for Night Owl - 12 Channel 4K 4TB NVR Security System with 2-way Audio - Black
Posted by: SPARTAN69
Verified Purchase:Yes
The cams run at a smooth fps and cams capture everything in real time. Only bad thing is it doesnt record audio
Written by a customer while visiting nightowlsp.com
Posted by: RogPol
from Jennings La
Gender:Male
Verified Purchase:Yes
The picture quality is great, but the footage is choppy, the app is temperamental, and I keep getting alerts for vehicles when they’re turned off in the settings.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: SilEsc
from Texas
Gender:Female
Verified Purchase:Yes
Prompt service and great price, highly recommended.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, April 25, 2022
Thank you for being a Night Owl customer!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Almost 5 star
on April 23, 2022
Posted by: Gina70
from So. California
Gender:Female
Cameras work amazing and when you replay can zoom into crazy close but for some reason 2 of the 4 go black and white at night. Can't seem to have these 2 cameras color 24/7.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, April 25, 2022
Good afternoon and thank you for reaching out. If you have a camera that is going black at night, that means it is not receiving enough power to activate Night Vision. This can be for one of a few reasons, including the camera being pushed out further from the DVR, a bad power adapter or a bad power splitter. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: Kema1007
from South Carolina
Gender:Female
Verified Purchase:Yes
We hooked this DVR up to another set of cameras already hard wired in our home. (That system was through Q-See who apparently went out of business during the pandemic. The DVR we had for the Q-See system had started making noises and we believe the fan was starting to go). This works perfectly EXCEPT our TV is only HD and we didn't realize it needed to be a 4K in order to put the program onto the TV itself. It works fantastically though via our mobile devices and that actually has been working out well. The DVR is quiet. Eventually we will install the four cameras that came with this DVR.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 5, 2022
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com
Posted by: MrALY
from Carrollton, TX
Gender:Male
Verified Purchase:Yes
Its Simple Plug and Play. The result of this DVR depends on the CAMERA.
I have (4) 960H Camera (4) 1080P Camera and (8) 4k Camera
I was not sure but Now I am very happy with the purchase and the results of this DVR.
I have (4) 960H Camera (4) 1080P Camera and (8) 4k Camera
I was not sure but Now I am very happy with the purchase and the results of this DVR.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, May 2, 2022
Thank you for reviewing your product! We are glad the product is covering your security needs.
Written by a customer while visiting nightowlsp.com
Posted by: Alan66
from Brighton CO
Gender:Male
Verified Purchase:Yes
I have had the system for about 3 weeks now. This is my 3rd Night Owl system I have purchased. The picture quality is great for the price point. I can’t speak to the longevity yet. Hopefully this will last as long as the last system.
The app could use a little work as sometimes I have to back out and reboot the app to get it to respond. Overall I am very pleased
The app could use a little work as sometimes I have to back out and reboot the app to get it to respond. Overall I am very pleased
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 5, 2022
Thank you for your loyalty...that is awesome and appreciated! Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Ms Ellie
from Jacksonville, FL
Gender:Female
Verified Purchase:Yes
The HDMI not working even after changing several HDMI cords
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, May 6, 2022
We sincerely apologize for the issue you have been experiencing and support you have received. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. Your product comes with a 1-Year Manufacturer's Warranty. For more information, please view the following link: https://nightowlsp.com/terms-and-conditions.
Written by a customer while visiting nightowlsp.com