Customer reviews from nightowlsp.com
Night Owl - 12 Channel 8 Camera Indoor/Outdoor Wired 4K 2TB DVR Security System with 2-way Audio - Black/White
Average customer rating
3.7
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
19
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
5
68%of customers recommend this product.
(
23 out of
34)
Customer Reviews for Night Owl - 12 Channel 8 Camera Indoor/Outdoor Wired 4K 2TB DVR Security System with 2-way Audio - Black/White
Customer Rating
3
Nice DVR great picture. But laggy, hence 3/5 avg
on October 3, 2022
Posted by: BoostedCajun
from Biloxi, MS
Gender:Male
Very easy to setup, but the laggy video playback from the app and mobile app is very annoying. The picture is much wider than my older camera system, the picture from 1080p to 4K is about the same maybe a tad sharper. I just can't for the life of me figure out the lag issues. I have a 1G internet connection, I stream 4K movies on multiple devices all the time with zero issues. The Windows app is severely lacking in features and being able to change network settings or anything like that. Not even sure there is web gui built into the DVR to tweak it to maybe get rid of the lag? I am on the fence of ripping it all out and going back to my old camera system, if I can't rid the device of the lag. That is just unacceptable for the price you're paying for these cameras.
Response from nightowlsp.comBy Customer Support, October 4, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
1
All night owl products suck
on November 21, 2022
Posted by: L3456
from West Virginia
Gender:Female
This cameras have been a horrible not worth the stress of trying to keep them working or calling technical support go to switch to ring
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: CACustomer
from California coast
Gender:Female
Verified Purchase:Yes
I’ve had this up and operating for about 2 was. The picture is very clear with no doubt about facial details or license plate numbers. I also like the spotlight that is triggered by motion, like a mini spotlight.The app for remote viewing however, is clunky and less than seamless, but it works and seems to do the job for the most part.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, May 2, 2022
Thank you for the review. If you need assistance with the app and navigating its features, please do not hesitate to contact our support team by visiting support.nightowlsp.com. Thank you!
Written by a customer while visiting nightowlsp.com
Posted by: krk0131
from Tennessee
Verified Purchase:Yes
I just purchased this security system and installed it on the weekend of April 1rst, no joke here! I am really impressed with the clarity of the 4k cameras especially at night in my shop it pitch black and you still see everything. I will revisit and update my post and review after a few months. Fir now 5stars
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, April 6, 2022
Thank you for the review!
Written by a customer while visiting nightowlsp.com
Posted by: RogPol
from Jennings La
Gender:Male
Verified Purchase:Yes
The picture quality is great, but the footage is choppy, the app is temperamental, and I keep getting alerts for vehicles when they’re turned off in the settings.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: Nannatthelake
from Whitney, Texas
Gender:Female
Verified Purchase:Yes
I bought this camera system for my Lake house. (Things had started coming up missing.) I love this system. The spotlights a voice alerts make it a wonderful deterrent. So far so good!
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 5, 2022
Awesome! Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
great video. large HDD capacity and text alerts.
on May 13, 2022
Posted by: domhart
from pdx
Gender:Male
Verified Purchase:Yes
I bought this last week after someone made off with my utility trailer and my 4 camera system did not capture the theft
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 17, 2022
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com
Posted by: Bigwalt44
from Indiana
Gender:Male
Verified Purchase:Yes
The cameras has to mounted straight up because they want turn on the swivel to adjust to any angle meaning that if you tilt the lens it will be tilted on the screen. My other cameras were able to turn on every angle and view upright. Plus one off my cameras face recognition lights will not work in channel 3
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, May 20, 2022
We sincerely apologize for the issue you have been experiencing and support you have received. Unfortunately, we do not have any technical support agents available via social media and the issue you are having requires troubleshooting by our technical support team. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com