Customer Reviews for KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Panel-Ready Design and 44 dBA - Custom Panel Ready
Customer Rating
4
Does the job
on August 2, 2025
Posted by: Ravin N
from Toronto ON
(This review was collected as part of a promotion.) I bought this Kitchenaid Dishwasher to replace my previous Kitchenaid Dishwasher that failed after just 4 years. I got an extended warranty this time around. This dishwasher has been working really well, however it is noticeable louder than my previous one and it has only 2 racks. The 2 racks have been sufficient for my family of 4 and since we run overnight, the noise is not really an issue.
(This review was collected as part of a promotion.) Nice and quiet, but inside racks are much smaller compared to my other KitchenAid dishwasher (stainless steel)
[This review was collected as part of a promotion.] Overall, I'm unimpressed. I like the stainless steel interior and the panel ready design. It is very quiet. However, the construction is flimsy. The racks seem cheap and will hold alot of place settings but not alot of every day dishes. It also doesn't dry thoroughly regardless of the settings. We replaced a 20+ year old Whirlpool Gold dishwasher which still outperformed this one. Should have skipped the bundle discount and bought something else.
[This review was collected as part of a promotion.] I bought this last month. I've had Kitchen Aid dishwashers for years. This one cleans well but the capacity and loading racks are terrible.
[This review was collected as part of a promotion.] The dishwasher “does its duty” and cleans well. The 3 rating is because of a few issues. 1) the plates don’t “stand up” in the bottom rack. 2) The design of the upper rack is difficult for loading cups and glasses and especially wine glasses. 3) The rinse aid holder does not indicate when it’s “full”. In the paper work it said not to overfill but I’ve found no way to determine where full is. 4) The written instructions were not “easy friendly”. Diagrams and clear instructions would be helpful-like where is the full line on the rinse aid container.
This dishwasher is not as efficient as my 15-year-old KitchenAid. The top rack is smaller and difficult to keep glasses upright to clean and dry efficiently. We live in a very dry climate, but even so, the dishes will not fully dry in 8-hours after the door opens. Water clings to the racks and utensil tray. We typically use the Express Wash feature and that leaves soap residue on the plates. Also, in the Express Wash mode, you cannot utilize the high was temp setting. Too bad there is not a heating element designed into this model. I cannot recommend this dishwasher since it lacks features to properly clean and dry dishes and silverware.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 696553. We look forward to speaking with you. Marie Q