Customer reviews from kitchenaid.com
KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Panel-Ready Design and 44 dBA - Custom Panel Ready
Average customer rating
2.9
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
5
4 Stars
8
3 Stars
7
2 Stars
5
1 Star
8
40%of customers recommend this product.
(
8 out of
20)
Customer Reviews for KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Panel-Ready Design and 44 dBA - Custom Panel Ready
Customer Rating
5
Love KitchenAid
on September 2, 2024
Posted by: Mel1208
[This review was collected as part of a promotion.] We are very happy with our new dishwasher. It is very quiet.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent Dishwasher
on December 16, 2024
Posted by: Bullet_one
[This review was collected as part of a promotion.] I replaced an earlier model. This is an excellent dishwasher. I really like the open door when finished feature.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Racks are terrible
on August 30, 2024
Posted by: Lee in NJ
from NJ
We had a model KDTM404kps 0 with a third rack and loved it. Our fourth Kitchenaid in multiple homes.
We remodeled and bought the panel ready version of the third rack dishwasher and it is awful.
The inside is smaller, the racks are oddly configured and the bottom rack, as others have stated is impossible to load and keep dishes upright.
What were you thinking???? Please make a replacement middle and lower rack.
We remodeled and bought the panel ready version of the third rack dishwasher and it is awful.
The inside is smaller, the racks are oddly configured and the bottom rack, as others have stated is impossible to load and keep dishes upright.
What were you thinking???? Please make a replacement middle and lower rack.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 4, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 586164.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Cleans well; Interior design is poor
on August 11, 2025
Posted by: MAKim
from Boston, MA
[This review was collected as part of a promotion.] We bought this dishwasher a couple of months ago after having a model we loved for nearly 20 years. This one pales in comparison. Although it does a great job cleaning, it is obvious that the interior components are of lesser quality. Also the design of the shelves is just terrible. For some reason, whoever thought that making the shelves with “step down levels” (for lack of better term) has obviously never loaded a dishwasher and doesn’t like Tetris. On the top it’s impossible to stack your cups without them tipping over and the flip down plastic pieces to supposedly put utensils on are useless. In addition the lower front makes it hazardous and pieces have fallen off. On the bottom rack there are large spaces that lack bars across them and smaller items can fall through. The utensil holder again with “step down feature” instead of just a flat basket is ridiculous. It makes the utensils protrude into the wand that sets out the water and it also seems smaller than what we are accustomed to. Overall, the design of the interior is really awful.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421foWl7 or Direct Message on Instagram http://spr.ly/6422foWlC . When responding, please include your contact information and reference Case # 765724.
We look forward to speaking with you.
Kristin S.
We look forward to speaking with you.
Kristin S.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love my new dishwashet
on March 16, 2026
Posted by: CBS711
from Covington LA
[This review was collected as part of a promotion.] I am completely satisfied with my dishwasher do .such more room and so quiet when in use!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
I HATE THIS DISHWASHER
on April 23, 2026
Posted by: deeplyupset
from Massachusetts
I had this dishwasher installed 10 days ago, and I honestly never thought I could hate an appliance this much.
We purchased this make and model to replace our old KitchenAid panel‑ready dishwasher. We were told it was “exactly the same” as our previous model, but that is simply not true.
The racks are significantly smaller and do not pull out all the way, making it very awkward to load dishes and glasses toward the back. The bottom rack is especially poorly designed. It holds only five dinner plates—five. The remaining plate dividers (tines) are too short to properly support dinner plates, causing them to lean into each other. During the wash cycle, they rattle together and chip.
The rack itself is too narrow to place dinner plates side by side. As a result, you are forced to waste half the rack just to load a single row of plates.
Because of this terrible capacity, as a family of three we are now running the dishwasher twice every day. Each cycle takes about three hours, meaning this machine runs for six hours daily—every single day.
After lunch, I can load our three breakfast plates and two lunch plates, but one plate must be left sitting in the sink because there’s no room. After dinner, I unload the machine and reload it with the leftover lunch plate, our three dinner plates, and three salad plates, then run it again. In the morning, I unload it and repeat the entire process. Every day.
To make matters worse, this machine uses a Door Open Dry system. At the end of the cycle, the door automatically pops open and releases hot steam. If you turn this feature off, everything inside remains soaking wet.
Between the poor rack design, extremely limited capacity, and inconvenient drying system, this dishwasher has been a huge downgrade from our previous KitchenAid. I regret this purchase deeply and would not recommend this model to anyone, especially families.
We purchased this make and model to replace our old KitchenAid panel‑ready dishwasher. We were told it was “exactly the same” as our previous model, but that is simply not true.
The racks are significantly smaller and do not pull out all the way, making it very awkward to load dishes and glasses toward the back. The bottom rack is especially poorly designed. It holds only five dinner plates—five. The remaining plate dividers (tines) are too short to properly support dinner plates, causing them to lean into each other. During the wash cycle, they rattle together and chip.
The rack itself is too narrow to place dinner plates side by side. As a result, you are forced to waste half the rack just to load a single row of plates.
Because of this terrible capacity, as a family of three we are now running the dishwasher twice every day. Each cycle takes about three hours, meaning this machine runs for six hours daily—every single day.
After lunch, I can load our three breakfast plates and two lunch plates, but one plate must be left sitting in the sink because there’s no room. After dinner, I unload the machine and reload it with the leftover lunch plate, our three dinner plates, and three salad plates, then run it again. In the morning, I unload it and repeat the entire process. Every day.
To make matters worse, this machine uses a Door Open Dry system. At the end of the cycle, the door automatically pops open and releases hot steam. If you turn this feature off, everything inside remains soaking wet.
Between the poor rack design, extremely limited capacity, and inconvenient drying system, this dishwasher has been a huge downgrade from our previous KitchenAid. I regret this purchase deeply and would not recommend this model to anyone, especially families.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Consumer Care, April 27, 2026
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 952636.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 952636.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on June 16, 2024
Posted by: Kevin J.
from Westlake, OHIO
[This review was collected as part of a promotion.] Overall a very fine appliance. This model is much quieter than a similar sixteen year old model it replaced, cleans all the kitchenware from tea cups to large cooking pots and bowls thoroughly, and drys effectively; We are very pleased in these regards. I have one annoyance, and that is the loading process is more difficult than the old model. I find I am constantly re-configuring the dirty dishes and other items in order to utilize all the rack space and keep items from "flopping" or touching other contents. This was not the case with our previous machine which was much easier to load and accommodated larger loads than this model. Am I right in suspecting that the newer model has a reduced interior dimension due to an increase in the sound insulation thickness in the sidewalls, top etc?
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Doesn't clean
on December 25, 2025
Posted by: bernadettesie
from NJ
[This review was collected as part of a promotion.] The second time I used this "dishwasher", my dishes came out dirty! I should have known it was made like junk, when I noticed how wobbly the upper arm was - it looks like it's ready to fall off. They need to use motors again now that regulations are lifted. 35 minutes is what it used to take - now it's 2 hours of wasting electricity and water!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 887235
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com