Customer reviews from kitchenaid.com
KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Panel-Ready Design and 44 dBA - Custom Panel Ready
Average customer rating
2.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
5
4 Stars
8
3 Stars
8
2 Stars
6
1 Star
8
36%of customers recommend this product.
(
8 out of
22)
Customer Reviews for KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Panel-Ready Design and 44 dBA - Custom Panel Ready
Customer Rating
3
Not overly reliable
on July 24, 2026
Posted by: Bradanddixie
[This review was collected as part of a promotion.] Works great accept the module to open the door during drying went out after a month. Very expensive unit, expected better.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Do not buy. Get another KitchenAid model.
on July 20, 2026
Posted by: RobotBatman
from Toronto, Canada
Amazed at how badly this cleans. Washed dishes twice after shifting the plate positions. a quarter of load still came out dirty. Some even had his black film on part of plate. This dishwasher hates peanut butter and cannot get off utensils or anything else.
Dishwasher does look great and the door opening is a nice feature. Too bad it can't do the one job it is supposed to do: clean dishes.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 20, 2026
Hello RobotBatman! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, your phone number and your address. Please include case/review ID 24263677 in the subject line. We look forward to hearing from you! -Max
Written by a customer while visiting kitchenaid.com
Customer Rating
1
HORRIBLE DESIGN TRAY HORRIBLE WOULD NOT RECOMMENDD
on April 26, 2026
Posted by: PETE1
from OREM, UTAH
[This review was collected as part of a promotion.] I WROTE TO YOU ABOUT THE DESIGN OF THIS PATHETIC PIECE OF JUNK AND YOU DID NOTHING
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Consumer Care, April 27, 2026
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 953687.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 953687.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
I HATE THIS DISHWASHER
on April 23, 2026
Posted by: deeplyupset
from Massachusetts
I had this dishwasher installed 10 days ago, and I honestly never thought I could hate an appliance this much.
We purchased this make and model to replace our old KitchenAid panel‑ready dishwasher. We were told it was “exactly the same” as our previous model, but that is simply not true.
The racks are significantly smaller and do not pull out all the way, making it very awkward to load dishes and glasses toward the back. The bottom rack is especially poorly designed. It holds only five dinner plates—five. The remaining plate dividers (tines) are too short to properly support dinner plates, causing them to lean into each other. During the wash cycle, they rattle together and chip.
The rack itself is too narrow to place dinner plates side by side. As a result, you are forced to waste half the rack just to load a single row of plates.
Because of this terrible capacity, as a family of three we are now running the dishwasher twice every day. Each cycle takes about three hours, meaning this machine runs for six hours daily—every single day.
After lunch, I can load our three breakfast plates and two lunch plates, but one plate must be left sitting in the sink because there’s no room. After dinner, I unload the machine and reload it with the leftover lunch plate, our three dinner plates, and three salad plates, then run it again. In the morning, I unload it and repeat the entire process. Every day.
To make matters worse, this machine uses a Door Open Dry system. At the end of the cycle, the door automatically pops open and releases hot steam. If you turn this feature off, everything inside remains soaking wet.
Between the poor rack design, extremely limited capacity, and inconvenient drying system, this dishwasher has been a huge downgrade from our previous KitchenAid. I regret this purchase deeply and would not recommend this model to anyone, especially families.
We purchased this make and model to replace our old KitchenAid panel‑ready dishwasher. We were told it was “exactly the same” as our previous model, but that is simply not true.
The racks are significantly smaller and do not pull out all the way, making it very awkward to load dishes and glasses toward the back. The bottom rack is especially poorly designed. It holds only five dinner plates—five. The remaining plate dividers (tines) are too short to properly support dinner plates, causing them to lean into each other. During the wash cycle, they rattle together and chip.
The rack itself is too narrow to place dinner plates side by side. As a result, you are forced to waste half the rack just to load a single row of plates.
Because of this terrible capacity, as a family of three we are now running the dishwasher twice every day. Each cycle takes about three hours, meaning this machine runs for six hours daily—every single day.
After lunch, I can load our three breakfast plates and two lunch plates, but one plate must be left sitting in the sink because there’s no room. After dinner, I unload the machine and reload it with the leftover lunch plate, our three dinner plates, and three salad plates, then run it again. In the morning, I unload it and repeat the entire process. Every day.
To make matters worse, this machine uses a Door Open Dry system. At the end of the cycle, the door automatically pops open and releases hot steam. If you turn this feature off, everything inside remains soaking wet.
Between the poor rack design, extremely limited capacity, and inconvenient drying system, this dishwasher has been a huge downgrade from our previous KitchenAid. I regret this purchase deeply and would not recommend this model to anyone, especially families.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Consumer Care, April 27, 2026
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 952636.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 952636.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love my new dishwashet
on March 16, 2026
Posted by: CBS711
from Covington LA
[This review was collected as part of a promotion.] I am completely satisfied with my dishwasher do .such more room and so quiet when in use!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Loyal Customer - Regretting Purchase
on January 21, 2026
Posted by: Bret K
from Mission Hills
I’ve been a loyal KitchenAid customer for years and have always considered it a top-tier brand. Unfortunately, the interior redesign of this dishwasher is a major step backward and extremely disappointing.
The rack layout is poorly thought out and far less functional than previous KitchenAid models. Items that used to fit easily no longer do, spacing feels inefficient, and overall loading flexibility has clearly suffered. What used to be an intuitive, practical interior now feels like a downgrade that prioritizes appearance and specialty items that are not used that often.
I specifically chose KitchenAid again based on my long history with the brand, and I regret that decision with this model. The dishwasher technically cleans fine, but the daily frustration of loading it properly outweighs that benefit.
I expected better design decisions and more consistency from a brand with KitchenAid’s reputation.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 22, 2026
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 904633
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Doesn't clean
on December 25, 2025
Posted by: bernadettesie
from NJ
[This review was collected as part of a promotion.] The second time I used this "dishwasher", my dishes came out dirty! I should have known it was made like junk, when I noticed how wobbly the upper arm was - it looks like it's ready to fall off. They need to use motors again now that regulations are lifted. 35 minutes is what it used to take - now it's 2 hours of wasting electricity and water!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 887235
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Lower rack hard to load
on November 23, 2025
Posted by: OnTheRiver
from Massachusetts
[This review was collected as part of a promotion.] The vertical pins on the lower rack cause pasta and soup bowls to tip over. Our old Bosch held many more plates and bowls.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com