Customer reviews from kitchenaid.com
KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Panel-Ready Design and 44 dBA - Custom Panel Ready
Average customer rating
2.9
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
5
4 Stars
8
3 Stars
7
2 Stars
5
1 Star
8
40%of customers recommend this product.
(
8 out of
20)
Customer Reviews for KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Panel-Ready Design and 44 dBA - Custom Panel Ready
Customer Rating
1
Loyal Customer - Regretting Purchase
on January 21, 2026
Posted by: Bret K
from Mission Hills
I’ve been a loyal KitchenAid customer for years and have always considered it a top-tier brand. Unfortunately, the interior redesign of this dishwasher is a major step backward and extremely disappointing.
The rack layout is poorly thought out and far less functional than previous KitchenAid models. Items that used to fit easily no longer do, spacing feels inefficient, and overall loading flexibility has clearly suffered. What used to be an intuitive, practical interior now feels like a downgrade that prioritizes appearance and specialty items that are not used that often.
I specifically chose KitchenAid again based on my long history with the brand, and I regret that decision with this model. The dishwasher technically cleans fine, but the daily frustration of loading it properly outweighs that benefit.
I expected better design decisions and more consistency from a brand with KitchenAid’s reputation.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 22, 2026
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 904633
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Cleans great but Loading Impossible
on September 27, 2024
Posted by: fredr
from east hampton NY
[This review was collected as part of a promotion.] There seems no configuration for loading that is efficient, there's no third tray and the upper tray cannot be adjusted. Given the choice I'd not buy again or recommend solely for this reason.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 27, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 599883.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible machine even worse warranty service
on March 15, 2025
Posted by: AMCCO
from Colorado
DO NOT BUY! The dishwasher was installed in December. It has had several error codes ('F1E5’ ‘F8E4’ ‘F1E5’). One of them warns of a leak. There is no leak. Installer verified installation and reset machine. Keeps happening.
Warranty service is worthless. KitchenAid has scheduled two service calls and when the repair company is contacted they state that the email from KitchenAid confirming the appointment "means nothing." The appointment has to be set with the repair company.
The first appointment was set within 4 days of the call to KitchenAid. Repair company could not come out for 10 days. We called KitchenAid and they changed the repair company to one that had earlier availability. They emailed today stating that they can come out in 4 weeks.
Machine was not even used every day. Less than 20 cycles and does not work at all.
Horrible.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 18, 2025
Thank you for sharing your experience with us. We understand you've encountered error codes with your dishwasher.
For troubleshooting, we recommend visiting our Owner Center, which offers step-by-step solutions. You can access it here: https://producthelp.kitchenaid.com/Dishwashers and select your dishwasher style to get started.
If you need further assistance or have questions, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, dishwasher model/serial number, and reference Case #694663.
We look forward to speaking with you.
Marie Q
For troubleshooting, we recommend visiting our Owner Center, which offers step-by-step solutions. You can access it here: https://producthelp.kitchenaid.com/Dishwashers and select your dishwasher style to get started.
If you need further assistance or have questions, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, dishwasher model/serial number, and reference Case #694663.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Lacks features to clean and dry efficiently
on March 19, 2025
Posted by: Dan B10
This dishwasher is not as efficient as my 15-year-old KitchenAid. The top rack is smaller and difficult to keep glasses upright to clean and dry efficiently. We live in a very dry climate, but even so, the dishes will not fully dry in 8-hours after the door opens. Water clings to the racks and utensil tray. We typically use the Express Wash feature and that leaves soap residue on the plates. Also, in the Express Wash mode, you cannot utilize the high was temp setting. Too bad there is not a heating element designed into this model.
I cannot recommend this dishwasher since it lacks features to properly clean and dry dishes and silverware.
I cannot recommend this dishwasher since it lacks features to properly clean and dry dishes and silverware.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 696553.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good Cleaner
on March 24, 2025
Posted by: Glo 65
from Virginia
[This review was collected as part of a promotion.] The dishwasher “does its duty” and cleans well. The 3 rating is because of a few issues. 1) the plates don’t “stand up” in the bottom rack. 2) The design of the upper rack is difficult for loading cups and glasses and especially wine glasses. 3) The rinse aid holder does not indicate when it’s “full”. In the paper work it said not to overfill but I’ve found no way to determine where full is. 4) The written instructions were not “easy friendly”. Diagrams and clear instructions would be helpful-like where is the full line on the rinse aid container.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Should have skipped the bundle discount
on July 10, 2025
Posted by: T Sweeney
from Woodstock GA
[This review was collected as part of a promotion.] Overall, I'm unimpressed. I like the stainless steel interior and the panel ready design. It is very quiet. However, the construction is flimsy. The racks seem cheap and will hold alot of place settings but not alot of every day dishes. It also doesn't dry thoroughly regardless of the settings. We replaced a 20+ year old Whirlpool Gold dishwasher which still outperformed this one. Should have skipped the bundle discount and bought something else.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Cleans dishes well.
on August 23, 2025
Posted by: sbatey4828
from Knoxville TN
[This review was collected as part of a promotion.] Cleans dishes well. Not crazy about the door open dry. Not as quiet as I hoped when it’s running.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Reduced Capacity
on August 29, 2025
Posted by: Dishwasher Murph
from Cape Cod MA
[This review was collected as part of a promotion.] I called the manufacturer Whirlpool and asked what the equivalent panel ready Kitchen Aide replacement model would ne for my 12 year old dishwasher. After providing the model and serial numbers, I was told there was only 1 replacement option that is panel ready. I went to the local retail dealer and order the unit along with a new Kitchen Aide refrigerator bottom mount 3 door unit.
I’m disappointed in how reduced the capacity is in the new dishwasher. The 2 racks are much smaller. I wished the Whirlpool rep had pointed out that the redesign resulted in a reduced capacity. Not happy but have to live with it, now.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 29, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 787566
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com