Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Average customer rating
3.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
35
4 Stars
22
3 Stars
18
2 Stars
8
1 Star
8
50%of customers recommend this product.
(
26 out of
52)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Customer Rating
1
Wish I had my old one back
on February 1, 2024
Posted by: Stu the plumber
from Waterford ont
Racks are awkward. Too many specialized area. Can’t fit travel mugs . Our cutlery won’t fit in slots designed for that on the lower rack . Showed a row of plates in manual up the middle of lower rack and smalls on either side , that’s impossible. Wish I had my old one back very disappointed. Fancy features but not practical
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 5, 2024
Thank you for sharing your experience with us, Stu the plumber. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 476773.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Overall, I would look at something else
on June 3, 2024
Posted by: mstephen
from Ontario
[This review was collected as part of a promotion.] Love that you put a cover on this dishwasher, but it is so much smaller and has too many racks. It doesn't fit pots in the bottom rack and is at least 30% smaller than my last kitchenaid. the rack alignment for stacking plates is very odd and causes issues with loading. The cleaning is pretty good, but some cutlery comes out with food still on it (probably a user error in loading or on too often). Some great features like the LED time on the bottom, but to me its way too overpriced for what it gives.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, June 4, 2024
Hello, mstephen! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@KitchenAid.com. Kindly provide us with your model and serial number, your phone number, and your review ID (281470968). Thank you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Two out of three (racks) ain't bad
on July 3, 2024
Posted by: Gaildez
from Maryland
[This review was collected as part of a promotion.] I loved my old KitchenAid that this was replacing. The new top 2 racks are terrific and versatile. But the old bottom rack was much better. I can fit much fewer plates and things in the bottom rack.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on November 24, 2024
Posted by: Miss O
I bought this dishwasher a year ago and I am still struggling to figure out the rack system. I have only owned KitchenAid dishwashers and this is the worst rack system I have ever owned. I called to see if I could at least get a new bottom rack because the rack that came with the dishwasher is absolutely useless. I had to raise the middle rack so the spray arm would stop hitting the top of the dinner plates and now the drinking glasses don't fit except in one spot. It does clean well but everything else is horrible. Also for being one of the top dishwashers it doesn't even have a rinse aid level indicator and I have yet to find the salt indicator. I do not recommend this dishwasher.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 26, 2024
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 629659.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Buy the EXTENDED WARRANTY
on June 28, 2025
Posted by: mwhtmh
from Los Angeles, California
[This review was collected as part of a promotion.] After a few days of using it it broke. It has a open door feature that air dry's the dishes. Well it worked fine and then it did not. The plastic tab popped out and will not retract. The repair person is ordering a new part - He said the motor seized up and he will need to replace the part. The machine is under warranty and I purchased your extended warranty. Please I hope this is a one off breakage and not what I will have to deal with on a regular basis. I love extended warranties but I don't like to need to use them.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 30, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #745204.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #745204.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Regret this purchase
on July 6, 2024
Posted by: liam324
from Minneapolis, MN
We've had this for 6 months. It is a big disappointment vs. other KitchenAids we've had in the past. Especially given the price point. Main issues:
- The top rack is essentially non-functional- the sprayers don't cover most of the rack area there so things don't get clean (the FreeFlex Fit Third Level rack is significantly different that the FreeFlex in our last model).
- Dishes don't get dry. Either the auto-open feature doesn't help or the traditional drying capability was significantly downgrading when they added the auto-open feature.
- Very small overall.
- Dishes don't get dry. Either the auto-open feature doesn't help or the traditional drying capability was significantly downgrading when they added the auto-open feature.
- Very small overall.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 561314.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on August 7, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] We enjoy the dishwasher except we very much dislike the bottom drawer. It is very hard to make the dishes stand up correctly. We would like a different bottom drawer if you have one.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on September 15, 2024
Posted by: 513P
from Kentucky
[This review was collected as part of a promotion.] Two months and two dishwashers later and still waiting on parts to fix broken inits
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 593399.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com