Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Average customer rating
3.8
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
40
4 Stars
20
3 Stars
18
2 Stars
8
1 Star
8
48%of customers recommend this product.
(
24 out of
50)
Customer Reviews for KitchenAid - 24" Top Control Built-In Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Customer Rating
1
Hasn’t worked waiting for parts
on December 2, 2025
Posted by: Ej70
from Charleston sc
[This review was collected as part of a promotion.] Dishwasher came with new house and it doesn’t dry properly. Parts are on backorder maybe 2 to 3 more weeks before it can be repaired.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 5, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 855846
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
BIG problem: plates don’t fit!!!
on December 26, 2025
Posted by: Viva1
from MD
[This review was collected as part of a promotion.] BIG problem: Plates will not fit on bottom rack. Can’t imagine what the designers were thinking!! Other than that, it’s very nice and quiet. But not being able to wash normal size dinner plates is a BIG Problem that can’t be ignored!!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bottom rack won’t hold plates well
on December 22, 2024
Posted by: Joe0813
from Leawood, KS
[This review was collected as part of a promotion.] We had a previous (4 year old) KitchenAid dishwasher that was our favorite ever, but we remodeled our kitchen and went with the panel ready version. We love the top 2 racks, but the bottom rack on this model is terrible. They don’t have enough of the tines that hold everything in place, and the ones that fold down won’t stay up, so plates won’t stay in place! The design of the bottom rack is terrible.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 26, 2024
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 645582.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Plusses and shortcomings.
on March 25, 2025
Posted by: Library
[This review was collected as part of a promotion.] This top-of-the-line KitchenAid dishwasher was purchased to replace a top-of-the-line KitchenAid dishwasher purchased in 1994. We have been away about half as long (30 days) as we have had the available use of the new DW (+/- 60 days).
We have found this DW much more difficult to load than its predecessor - space between up-right prongs are either too close or too far apart to allow our normal dinner plates and related dishes to fit easily. Also, its predecessor accommodated quite a bit more dishware along with baking type dishes, etc. Not sure what the problem is??
On the positive side, it is relatively quiet and does a nice job in providing clean and dry dishes without prerinsing (other than removing any chunks of debris). Also, the custom front panel from its predecessor fit beautifully so the new DW feels and looks quite at home in its new environment.
We have found this DW much more difficult to load than its predecessor - space between up-right prongs are either too close or too far apart to allow our normal dinner plates and related dishes to fit easily. Also, its predecessor accommodated quite a bit more dishware along with baking type dishes, etc. Not sure what the problem is??
On the positive side, it is relatively quiet and does a nice job in providing clean and dry dishes without prerinsing (other than removing any chunks of debris). Also, the custom front panel from its predecessor fit beautifully so the new DW feels and looks quite at home in its new environment.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Ok dishwasher
on May 19, 2025
Posted by: Vishala
from Pooler GA
[This review was collected as part of a promotion.] The dishwasher is ok. I like their older model better. The racks on the bottom rack are so flimsy and not sturdy enough to even hold a plate . Not much can fit versus the older model.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Smaller than expected
on June 28, 2025
Posted by: Rats Nest
from North Carolina
[This review was collected as part of a promotion.] Love the panel ready feature but it is not as deep as our old KitchenAid dishwasher. This significantly impacts the ability to load the bottom rack without plates banging. Also racks seem more flimsy and the user (and installation) manuals are poorly written
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Sad dishwasher
on February 22, 2024
Posted by: UncleJT
from California
Worst dishwasher experience I've ever had. I wish I still had my Braun. I am constantly re-washing dishes with the Kitchenaid, even when I've scraped and rinse the dishes before hand. I've tried every expensive dishwashing pod and soap, I still never get a totally clean load. I never had any issues with the Braun.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Marcos O, Social Care, February 23, 2024
Thank you for sharing your experience with us, UncleJT. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 487753.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Wish I had my old one back
on February 1, 2024
Posted by: Stu the plumber
from Waterford ont
Racks are awkward. Too many specialized area. Can’t fit travel mugs . Our cutlery won’t fit in slots designed for that on the lower rack . Showed a row of plates in manual up the middle of lower rack and smalls on either side , that’s impossible. Wish I had my old one back very disappointed. Fancy features but not practical
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 5, 2024
Thank you for sharing your experience with us, Stu the plumber. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 476773.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com