Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Average customer rating
4
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
38
4 Stars
19
3 Stars
14
2 Stars
5
1 Star
5
59%of customers recommend this product.
(
23 out of
39)
Customer Reviews for KitchenAid - 24" Top Control Built-In Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Customer Rating
2
on September 15, 2024
Posted by: 513P
from Kentucky
[This review was collected as part of a promotion.] Two months and two dishwashers later and still waiting on parts to fix broken inits
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 593399.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great machine but caused a problem
on October 23, 2024
Posted by: Dpg01
from Toronto, Ontario, Canada
[This review was collected as part of a promotion.] Very happy with the dishwasher results; the only problem is a very loud gurgling sound coming from my drain whenever the dishwasher starts and empties. This noise never occurred with the previous dishwasher ( started the day the new dishwasher was installed)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on November 24, 2024
Posted by: Miss O
I bought this dishwasher a year ago and I am still struggling to figure out the rack system. I have only owned KitchenAid dishwashers and this is the worst rack system I have ever owned. I called to see if I could at least get a new bottom rack because the rack that came with the dishwasher is absolutely useless. I had to raise the middle rack so the spray arm would stop hitting the top of the dinner plates and now the drinking glasses don't fit except in one spot. It does clean well but everything else is horrible. Also for being one of the top dishwashers it doesn't even have a rinse aid level indicator and I have yet to find the salt indicator. I do not recommend this dishwasher.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 26, 2024
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 629659.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on February 16, 2025
Posted by: Mugs66
from Michigan
[This review was collected as part of a promotion.] For the most part, I like my new dishwasher. I have used Kitchenaid for over 30 years. I like the shape of the top rack, but I do not like the wide spaces on the deeper side. I have cooking utensils that will not fit on the flat side, but the handles fall through the wide gaps. If you sold an insert with small gaps for the left side of the upper rack, I would buy it!!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Miss the storage space
on April 29, 2025
Posted by: Jmissy
from Brant County
[This review was collected as part of a promotion.] Looks smaller once you open the dishwasher and cant put as many dishes in. Our old dishwasher had more storage, cant tell when the rinse agent is done. I do like the filter in this one better though and it has a light in it
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 29, 2025
Hello, Jmissy ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@whirlpool.com with your model, serial, and phone number; Please include review ID # 715839 in the subject line. We look forward to hearing from you, - Eric
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Buy the EXTENDED WARRANTY
on June 28, 2025
Posted by: mwhtmh
from Los Angeles, California
[This review was collected as part of a promotion.] After a few days of using it it broke. It has a open door feature that air dry's the dishes. Well it worked fine and then it did not. The plastic tab popped out and will not retract. The repair person is ordering a new part - He said the motor seized up and he will need to replace the part. The machine is under warranty and I purchased your extended warranty. Please I hope this is a one off breakage and not what I will have to deal with on a regular basis. I love extended warranties but I don't like to need to use them.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 30, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #745204.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #745204.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Would not recommend
on July 11, 2025
Posted by: Lvjj
from Michigan
[This review was collected as part of a promotion.] I am not pleased with this dishwashers capacity. My previous dishwasher was able to hold 3 rows of dishes on the low rack, this holds only 2 and the dishes constantly fall over. Previous dishwasher had 7 rows of tines, this one only 4 rows.
The silverware basket is another thing I dislike. Previous dishwasher the entire basket lifted out for easy unloading. This one only the center section can be removed, the two ends are attached to the rack.
The dishwasher is quiet and does a good job of washing the dishes, but so did the other one.
Really wish I would have looked at reviews prior to the purchase, many people had similar sentiments.
The silverware basket is another thing I dislike. Previous dishwasher the entire basket lifted out for easy unloading. This one only the center section can be removed, the two ends are attached to the rack.
The dishwasher is quiet and does a good job of washing the dishes, but so did the other one.
Really wish I would have looked at reviews prior to the purchase, many people had similar sentiments.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 14, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 750894.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Works great
on March 12, 2024
Posted by: emmagination
[This review was collected as part of a promotion.] We love our new dishwasher! We had problems with the bottom rack on our previous one, bowls will never get washed properly, but with this one everything is shiny and clean no matter where they are in the dishwasher. The third rack is a nice bonus for silverware and serving spoons!
Written by a customer while visiting influenster.com
