Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Average customer rating
4
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
38
4 Stars
19
3 Stars
14
2 Stars
5
1 Star
5
59%of customers recommend this product.
(
23 out of
39)
Customer Reviews for KitchenAid - 24" Top Control Built-In Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Customer Rating
1
Wish I had my old one back
on February 1, 2024
Posted by: Stu the plumber
from Waterford ont
Racks are awkward. Too many specialized area. Can’t fit travel mugs . Our cutlery won’t fit in slots designed for that on the lower rack . Showed a row of plates in manual up the middle of lower rack and smalls on either side , that’s impossible. Wish I had my old one back very disappointed. Fancy features but not practical
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 5, 2024
Thank you for sharing your experience with us, Stu the plumber. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 476773.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Overall, I would look at something else
on June 3, 2024
Posted by: mstephen
from Ontario
[This review was collected as part of a promotion.] Love that you put a cover on this dishwasher, but it is so much smaller and has too many racks. It doesn't fit pots in the bottom rack and is at least 30% smaller than my last kitchenaid. the rack alignment for stacking plates is very odd and causes issues with loading. The cleaning is pretty good, but some cutlery comes out with food still on it (probably a user error in loading or on too often). Some great features like the LED time on the bottom, but to me its way too overpriced for what it gives.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, June 4, 2024
Hello, mstephen! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@KitchenAid.com. Kindly provide us with your model and serial number, your phone number, and your review ID (281470968). Thank you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Two out of three (racks) ain't bad
on July 3, 2024
Posted by: Gaildez
from Maryland
[This review was collected as part of a promotion.] I loved my old KitchenAid that this was replacing. The new top 2 racks are terrific and versatile. But the old bottom rack was much better. I can fit much fewer plates and things in the bottom rack.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bottom rack won’t hold plates well
on December 22, 2024
Posted by: Joe0813
from Leawood, KS
[This review was collected as part of a promotion.] We had a previous (4 year old) KitchenAid dishwasher that was our favorite ever, but we remodeled our kitchen and went with the panel ready version. We love the top 2 racks, but the bottom rack on this model is terrible. They don’t have enough of the tines that hold everything in place, and the ones that fold down won’t stay up, so plates won’t stay in place! The design of the bottom rack is terrible.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 26, 2024
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 645582.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Ok dishwasher
on May 19, 2025
Posted by: Vishala
from Pooler GA
[This review was collected as part of a promotion.] The dishwasher is ok. I like their older model better. The racks on the bottom rack are so flimsy and not sturdy enough to even hold a plate . Not much can fit versus the older model.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Smaller than expected
on June 28, 2025
Posted by: Rats Nest
from North Carolina
[This review was collected as part of a promotion.] Love the panel ready feature but it is not as deep as our old KitchenAid dishwasher. This significantly impacts the ability to load the bottom rack without plates banging. Also racks seem more flimsy and the user (and installation) manuals are poorly written
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Regret this purchase
on July 6, 2024
Posted by: liam324
from Minneapolis, MN
We've had this for 6 months. It is a big disappointment vs. other KitchenAids we've had in the past. Especially given the price point. Main issues:
- The top rack is essentially non-functional- the sprayers don't cover most of the rack area there so things don't get clean (the FreeFlex Fit Third Level rack is significantly different that the FreeFlex in our last model).
- Dishes don't get dry. Either the auto-open feature doesn't help or the traditional drying capability was significantly downgrading when they added the auto-open feature.
- Very small overall.
- Dishes don't get dry. Either the auto-open feature doesn't help or the traditional drying capability was significantly downgrading when they added the auto-open feature.
- Very small overall.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 561314.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on August 7, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] We enjoy the dishwasher except we very much dislike the bottom drawer. It is very hard to make the dishes stand up correctly. We would like a different bottom drawer if you have one.
Written by a customer while visiting kitchenaid.com