Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Average customer rating
3.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
35
4 Stars
22
3 Stars
18
2 Stars
8
1 Star
8
50%of customers recommend this product.
(
26 out of
52)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and 39 dBA - Stainless Steel
Customer Rating
2
Disappointed
on November 2, 2025
Posted by: LMiller1313
from Gainesville, GA
[This review was collected as part of a promotion.] We have had this dishwasher for a couple of weeks now. I do not love it nearly as much as I loved our Bosch. The racks are not very sturdy. Everything shifts around very easily and moves about when you are sliding the racks back and forth. In addition, the drying feature is not effective. No matter which option I select, everything is still soaked when the cycle is done. Very disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 3, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 832406.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice dishwasher but poorly engineered racks
on November 23, 2025
Posted by: Larryha
from Wasilla Alaska
[This review was collected as part of a promotion.] We replaced our 3 rack, 17 year old Miele dishwasher with this Kitchenaid. The Kitchenaid is comparable; very quiet, water softener and 3 racks. We are very pleased with the quiet but all 3 racks are not sized as advertised and the lower rack that holds dishes is so very poorly designed. It barely holds one meals worth of plates because the rack is not consistent with the space and location of the tines. The top rack is supposed to hold 6” glassware on their side, but no, 5.5” would be pushing it. The silverware rack on right must be removed for a 6” glass to fit. We are very disappointed in the rack design but, so far happy with the low sound and good cleaning. Comparable to the Miele for sound and cleaning.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible tray design
on December 7, 2025
Posted by: Terrible product
[This review was collected as part of a promotion.] The tray design here is horrible and wish I went with the Bosch. I’m trying to get it replaced. It doesn’t clean. Plates and cups don’t stay in position. They all fall over.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 10, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher. Ensure the water supply valve is completely open; low pressure/volume hinders cleaning. Recommended pressure: 20-120 psi.
Check flood prevention devices; they can mistakenly restrict water flow.
Whirlpool Leak Detection: Flashes light and drains tub upon leak.
II. Chemical & Temperature
Rinse Aid is critical for drying and controlling hard water deposits (white film/spots). Keep dispenser filled.
Use a high-temperature wash option for heavily soiled items.
Detergent: High-quality pre-measured tablets/packs are strongly recommended for superior cleaning and white film reduction. Place in the main compartment.
Use automatic dishwasher detergent only (never hand soap). Hand soap creates suds that cause poor washing/leaks; let suds dissipate naturally.
Use fresh detergent, added just before starting.
For very hard water (15+ grains/gallon), a water softener is highly recommended.
III. Loading & Maintenance
Load correctly: Avoid overloading. Angle items toward the center for better spray and drying.
Plastic: Load in the third-level rack (if available); do not use the lower rack.
Clean the dishwasher: Use affresh® Dishwasher Cleaner (or white vinegar rinse) to remove internal mineral and detergent buildup (film, spots, on components like the pump, hoses, etc.)
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 853506
We look forward to speaking with you.
Christy T
Check flood prevention devices; they can mistakenly restrict water flow.
Whirlpool Leak Detection: Flashes light and drains tub upon leak.
II. Chemical & Temperature
Rinse Aid is critical for drying and controlling hard water deposits (white film/spots). Keep dispenser filled.
Use a high-temperature wash option for heavily soiled items.
Detergent: High-quality pre-measured tablets/packs are strongly recommended for superior cleaning and white film reduction. Place in the main compartment.
Use automatic dishwasher detergent only (never hand soap). Hand soap creates suds that cause poor washing/leaks; let suds dissipate naturally.
Use fresh detergent, added just before starting.
For very hard water (15+ grains/gallon), a water softener is highly recommended.
III. Loading & Maintenance
Load correctly: Avoid overloading. Angle items toward the center for better spray and drying.
Plastic: Load in the third-level rack (if available); do not use the lower rack.
Clean the dishwasher: Use affresh® Dishwasher Cleaner (or white vinegar rinse) to remove internal mineral and detergent buildup (film, spots, on components like the pump, hoses, etc.)
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 853506
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
So flexible it's not practible
on December 14, 2025
Posted by: Unhappy with this product
from San Jose, CA
[This review was collected as part of a promotion.] I wish I had paid more attention to how you might load dishes in the dishwasher. While this model is sold based on it's flexibility, it's not practical to load dishes on a daily basis. The second rack in particular is not well designed for loaded several days worth of dishes. When you try and use the emply slots, there is nothing to anchor the dishes in place. Therefor they slide around when opened and closed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 17, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 875905
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Ugh
on December 15, 2025
Posted by: monthomas
from Pittsburgh, PA
Bought in July '25. (KDTF924PPA) By the time it was replaced because of an integral defect, (3 service visits and a lot of angst, but I could still run the original one while keeping an eye on it for leaks) in end of Sept., I had become familiar with the loading ability. Top 3rd rack is a nice addition, but the middle rack is just a mess. Bowl holder area is nice, but not enough tines to keep glassware upright. Once loaded glasses tumble, already had one break inside the dishwasher. No where to keep wine glasses unless you use the space hogging plastic dividers that are too short for my glasses anyway. Bottom rack has a set of tines that can be flipped up or down. Nice idea except they fall down all the time unaided. Regretting I didn't go with another GE which is what I had the past 20 years. I needed a DW that had a place for wood front panel, so I took the 1st one I could find...Thought I'd be happier since my sister loves her Kitchen Aid. (Different model and loading design but has 3 racks and plenty of mid rack tines to hold up glasses.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 23, 2025
Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at CanadaSocial@KitchenAid.com with your model and serial number, your phone number, and your case #877542 with a brief description of your concern. Take care! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on December 17, 2025
Posted by: Kelly 6788
from Sherwood Park Alberta
I wouldn't recommend purchasing if you anticipate ever requiring servicing as parts appear to be hard to come by. I was sent this dishwasher with two destroyed shelves from the factory. Kitchen aid refused to replace the lemon they sold me and told me my only option was to have it serviced. Ive now gone 5 weeks with only a bottom drawer while I wait for parts with no word on when they will be in. I'm extremely disappointed to say the least especially since it has been unusable since received and I purchased this brand due to what use to be whirlpools (kitchenaid) readily available parts (especially shelf parts).
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 23, 2025
Hello! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your address. Please include case/review ID #880370 in the subject line. We look forward to hearing from you! -Regina
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Wanted to give this dishwasher 5-stars...
on December 23, 2025
Posted by: JLaw2025
from Wisconsin
[This review was collected as part of a promotion.] I was so excited to get my new KitchenAid panel ready dishwasher, but sadly, I'm not satisfied. There has been such a learning curve trying to load my dishes, bowls and glasses in. There never seems to be enough space for my things. I've watched the tuitorial several times and still can't fit the items in satisfactorially. The worst aspect of this new appliance has been the plastic racks that do not stay in one place; they do not lock in position and unfortunately, keep collasping. We actually had to zip tie the bottom rack in position, so that my plates would stay contained in each slot, and not collapse on each other. My old dishwasher was 6 years old and worked like a charm. Now I'm trying to make this new unit work for us!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I love her, always confident.
on January 1, 2026
Posted by: wendy04_7168
[This review was collected as part of a promotion.] You need this in your home; this dishwasher makes your life easier and your days more relaxed. I love her, always confident. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Written by a customer while visiting influenster.com
