Customer reviews from kitchenaid.com
KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and 39 dBA - Custom Panel Ready
Average customer rating
3.7
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
38
4 Stars
22
3 Stars
20
2 Stars
8
1 Star
9
49%of customers recommend this product.
(
28 out of
57)
Customer Reviews for KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and 39 dBA - Custom Panel Ready
Customer Rating
1
Hasn’t worked waiting for parts
on December 2, 2025
Posted by: Ej70
from Charleston sc
[This review was collected as part of a promotion.] Dishwasher came with new house and it doesn’t dry properly. Parts are on backorder maybe 2 to 3 more weeks before it can be repaired.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 5, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 855846
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice dishwasher but poorly engineered racks
on November 23, 2025
Posted by: Larryha
from Wasilla Alaska
[This review was collected as part of a promotion.] We replaced our 3 rack, 17 year old Miele dishwasher with this Kitchenaid. The Kitchenaid is comparable; very quiet, water softener and 3 racks. We are very pleased with the quiet but all 3 racks are not sized as advertised and the lower rack that holds dishes is so very poorly designed. It barely holds one meals worth of plates because the rack is not consistent with the space and location of the tines. The top rack is supposed to hold 6” glassware on their side, but no, 5.5” would be pushing it. The silverware rack on right must be removed for a 6” glass to fit. We are very disappointed in the rack design but, so far happy with the low sound and good cleaning. Comparable to the Miele for sound and cleaning.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Better get Jersey if you want it to work right.
on November 6, 2025
Posted by: Vic.W
from Ashburn, VA
[This review was collected as part of a promotion.] At first, this dishwasher was fantastic. Now that we are almost 9 months down the road, it has stopped drying our dishes regardless to how full the Jetdry dispenser is… I wonder if there isn’t either an issue with that system, or the heating element has given out. Regardless, being beholden to a requirement to use a chem ill to have an effective dishwasher is a very dirty way to do business. I wish Whirlpool/kitchenaid saint go down that road with their appliances and force their customers to use a product without prior knowledge of the requirement to have an effective/efficient dishwasher.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on November 2, 2025
Posted by: LMiller1313
from Gainesville, GA
[This review was collected as part of a promotion.] We have had this dishwasher for a couple of weeks now. I do not love it nearly as much as I loved our Bosch. The racks are not very sturdy. Everything shifts around very easily and moves about when you are sliding the racks back and forth. In addition, the drying feature is not effective. No matter which option I select, everything is still soaked when the cycle is done. Very disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 3, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 832406.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it, Inside and Out
on October 31, 2025
Posted by: KBax
from Sagamore Hills, Ohio
[This review was collected as part of a promotion.] My new dishwasher has been installed for only a week and I already love it. The stainless interior is beautiful and the three racks are great. I love the innovative cutlery basket and the top tier area for things like wooden spoons, spatulas and pastry brushes. I bought it because I wanted a dishwasher that would match the rest of my kitchen and the custom panel and handle certainly accomplish that. I chose Kitchen Aid because quality and reliability are associated with the name. (My contractor still needs to add panels to the top and bottom.) Incidentally, my contractor was very impressed during the installation. He especially liked the electrical box!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
10/10 recommend if you love a clean kitchen as muc
on October 30, 2025
Posted by: daniellet2oo6_9786
[This review was collected as part of a promotion.] Okay but WHY did I wait so long to get this dishwasher?! 😅
My new KitchenAid 39 DBA PrintShield™ Dishwasher is seriously next level — whisper quiet, super sleek, and that FreeFlex™ Third Level Rack fits everything I used to have to hand wash. 🙌
Plus, the PrintShield™ finish means no more fingerprints! (If you know, you know.) Easy installation!
My new KitchenAid 39 DBA PrintShield™ Dishwasher is seriously next level — whisper quiet, super sleek, and that FreeFlex™ Third Level Rack fits everything I used to have to hand wash. 🙌
Plus, the PrintShield™ finish means no more fingerprints! (If you know, you know.) Easy installation!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Cleans well but terrible dish layout.
on October 22, 2025
Posted by: Bill A.
[This review was collected as part of a promotion.] We have been users of Kitchenaid appliances for over 40 years. They have always been a quality product. Our latest dishwasher recently installed cleans very well however we are very disappointed in the pull out two bottom dish baskets. They don't hold as many dishes as the model it replaced. The tines of the baskets are too short to properly support the regular dinner plates on the bottom pullout & glasses fall over on the middle pullout.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Kitchen aid is the best
on October 6, 2025
Posted by: lakendral1_9755
[This review was collected as part of a promotion.] I really do like my kitchen dishwasher. I had to test it for a couple of months just to see if there would be any issues and honestly nothing major. We did find that dishwasher cleaner worked better than the dishwasher pods! Those seemed to get clogged up, but the liquid works the best
Written by a customer while visiting kitchenaid.com