Customer reviews from kitchenaid.com
KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and 39 dBA - Custom Panel Ready
Average customer rating
3.7
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
38
4 Stars
22
3 Stars
20
2 Stars
8
1 Star
9
49%of customers recommend this product.
(
28 out of
57)
Customer Reviews for KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and 39 dBA - Custom Panel Ready
Customer Rating
2
Regret this purchase
on July 6, 2024
Posted by: liam324
from Minneapolis, MN
We've had this for 6 months. It is a big disappointment vs. other KitchenAids we've had in the past. Especially given the price point. Main issues:
- The top rack is essentially non-functional- the sprayers don't cover most of the rack area there so things don't get clean (the FreeFlex Fit Third Level rack is significantly different that the FreeFlex in our last model).
- Dishes don't get dry. Either the auto-open feature doesn't help or the traditional drying capability was significantly downgrading when they added the auto-open feature.
- Very small overall.
- Dishes don't get dry. Either the auto-open feature doesn't help or the traditional drying capability was significantly downgrading when they added the auto-open feature.
- Very small overall.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 561314.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Two out of three (racks) ain't bad
on July 3, 2024
Posted by: Gaildez
from Maryland
[This review was collected as part of a promotion.] I loved my old KitchenAid that this was replacing. The new top 2 racks are terrific and versatile. But the old bottom rack was much better. I can fit much fewer plates and things in the bottom rack.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Overall, I would look at something else
on June 3, 2024
Posted by: mstephen
from Ontario
(This review was collected as part of a promotion.) Love that you put a cover on this dishwasher, but it is so much smaller and has too many racks. It doesn't fit pots in the bottom rack and is at least 30% smaller than my last kitchenaid. the rack alignment for stacking plates is very odd and causes issues with loading. The cleaning is pretty good, but some cutlery comes out with food still on it (probably a user error in loading or on too often). Some great features like the LED time on the bottom, but to me its way too overpriced for what it gives.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, June 4, 2024
Hello, mstephen! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@KitchenAid.com. Kindly provide us with your model and serial number, your phone number, and your review ID (281470968). Thank you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New design
on May 28, 2024
Posted by: Clean28
[This review was collected as part of a promotion.] It is very quiet, the flush mount to the cabinets looks good. I paid for the unit to be installed but the person was not trained and did not install the dishwasher, so I had to install it. It’s not that bad but being a new design it had some different installation requirements that some time to figure out. If I had to do another one today I could do it in a lot less time.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not so good.
on May 6, 2024
Posted by: Phoenix4me
[This review was collected as part of a promotion.] Had it delivered on 4/15/24. On 4/22/24 the open door rod stuck in the open position preventing use of dishwasher. Repair on 4/29/24 allowed door to be closed but could not replace open door mechanism (part out of stock). We can use the dishwasher but must turn off the open door every time. Still waiting for repair on 5/6/24.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, May 7, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 531229.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Check for leaks
on April 20, 2024
Posted by: mustbeavirus
from NC
MY DW is about four years old. I actually loved this little piece of machinery! It held most all the dishes with large family gatherings and I loved the bottle wash in mine!! It was good for glasses your hands don't fit in! Of course I loved the third rack too! and the carriages inside will go up and down. All this being said, this dishwasher (top of the line KA) had a leak inside. I don't know what the part is called, but it leaked. And it leaked so much that my wood floor and my custom wood cabinets became damaged. It now sits out in the garage like a piece of junk. I am so sorely disappointed. I wanted to love the appliances I bought. I love to cook and have family over. It was used once a day. sometimes, once every other day. Since there are only two of us here. This was my favorite piece from KA and i just thought it would last longer. sigh.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very mighty dishwasher!
on April 15, 2024
Posted by: kellenh2
[This review was collected as part of a promotion.] This works wonderfully! It’s energy saving and it’s very quiet when it is on. It drys my dishes well and it’s great for a family of 3! I am so happy that I got to try it!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great dish washer
on April 15, 2024
Posted by: curly_meron
[This review was collected as part of a promotion.] High efficiency dish washer with top rack for utensils. It cleans dishes well. Low on noise. It was an easy process to get it delivered and installed.
Written by a customer while visiting kitchenaid.com