Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU Smart Window Air Conditioner with Wi-Fi and Remote - White
Average customer rating
4.7
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
123
4 Stars
23
3 Stars
2
2 Stars
1
1 Star
3
Customer Reviews for Frigidaire - 12,000 BTU Smart Window Air Conditioner with Wi-Fi and Remote - White
Customer Rating
5
It works really well
on March 18, 2024
Posted by: RobN77
[This review was collected as part of a promotion.] Have gone through numerous air conditioner units over the years. None have worked as well as this one. It was easy to install, easy to setup and works really well using the app. I even have it setup with my Google nest. It's fantastic. Highly recommend it
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 3, 2024
Posted by: VicksburgSharpShooter
[This review was collected as part of a promotion.] My neighbor and I got the old Frigidaire unit out and the new one went right back in without any problems. It struggles in the heat, but it makes it tolerable in the container cabin. The old unit I brought home to see if I can get it service and back to running again for a spare. Location of the cabin is Warren County, Mississippi. It does get hot and humid there. I will never use the wi-fi feature or remote on the new unit. When I am there it will be on during the hot season and off the rest of the year. I never used the remote on the old unit either. I like to keep thing simple.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool Wireless Feature
on June 7, 2024
Posted by: JimmyG1
[This review was collected as part of a promotion.] Frigidaire is an outstanding brand. It’s new addition of Wi-Fi to turn on the unit remotely is a key energy saver. I turn it on before I get home. And by the time I’m home, the house is cool.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible
on July 25, 2023
Posted by: Pauladsh
[This review was collected as part of a promotion.] This is the worst window unit ever, Last summer it worked amazing, This summer all it does is blow Air. Not Cold air.. as much as I paid for this unit I should of gotten more than 2 summers out of it.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 26, 2023
We're sorry to hear you feel this way, Paula! We would like to let you know that this is never the kind of impression we would want to leave you with. We strive to provide the most reliable products and services for our customers and we hate that we were not able to deliver those results for you. If there is anything we can do to assist regarding this matter, please don't hesitate to reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
WiFi access is a joke!!
on June 16, 2023
Posted by: Unhappy joe
[This review was collected as part of a promotion.] Such false advertising. I have recently bought three a window ac units. I purchased this brand because of the WIFI connectivity. U fortunately it does not exist! The units never stay connected and the appliance needs to be reinstalled to regain any connectivity! I hate this product and feel I was duped! I would not recommend any of these window ax units! I purchased a 10k, a 12k and a 15kz the problem is the same with all of them. None of my other connected devices have any issues, but I can’t keep the acs online. I have spent hours reinstalling . The next action is to remove them and return to get a product that actually works!
Response from frigidaire.comBy Angel, Online Outreach Specialist, June 19, 2023
Hi, Valued Consumer!
We're terribly sorry your experience has been less than excellent. It's never our intent to have you feel that we don't care, because we do. We always like to see if there is anything we can to do assist you. If you are having trouble connecting the smart appliance to your wifi network or experiencing an issue with the app. Please visit Frigidaire.com and select the Owner Support section to view Frequently Asked Questions. At your convenience, please contact us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you. -Angel
We're terribly sorry your experience has been less than excellent. It's never our intent to have you feel that we don't care, because we do. We always like to see if there is anything we can to do assist you. If you are having trouble connecting the smart appliance to your wifi network or experiencing an issue with the app. Please visit Frigidaire.com and select the Owner Support section to view Frequently Asked Questions. At your convenience, please contact us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not worth it
on July 23, 2023
Posted by: Rpman
I need a 10 btu unit but decided to go bigger so that room will get colder sooner when ahead and brought this 12btu and u regret it , this unit is big for my room and it won’t cool my room at all . I have to leave it on 24/7 plus a fan to cool the room up a little but it only feel cool not cold at all , this unit will not cool my room at all I’m very disappointed and I will not be purchasing this brand ever again and will not recommend to no one at all
Response from frigidaire.comBy Christi, Online Outreach Specialist, July 25, 2023
We appreciate your feedback and bringing this to our attention, Rpman. We're sorry to hear that the appliance did not live up to your expectations. If your air conditioner does not feel cold enough, here are some resolutions or troubleshooting techniques we can recommend. The room temperature is below 60 F (16 C). Cooling may not occur until the room temperature rises above 60 °F (16 °C). temperature-sensing element touching the cold coil, located behind the air filter. Straighten away from the coil. You may also reset to a lower temperature. compressor shut-off by changing modes. Wait approximately 3 minutes and listen for the compressor to restart when set in cool mode. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Development
on May 3, 2023
Posted by: Bryant353
The AC doesn’t make any noise and it’s working excellent so far. I recommend it
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good but not perfect
on May 25, 2023
Posted by: People guy
[This review was collected as part of a promotion.] The A/C has been good cause Summer ain’t here yet and I haven’t really test it since weather has been nice so far not really hot days but ones temperature reaches 85f I could really test the A/C and find out if it’s really Excellent
Written by a customer while visiting frigidaire.com