Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU Smart Window Air Conditioner with Wi-Fi and Remote - White
Average customer rating
4.7
(155 Reviews)
Rating breakdown 155 reviews
5 Stars
126
4 Stars
23
3 Stars
2
2 Stars
1
1 Star
3
Customer Reviews for Frigidaire - 12,000 BTU Smart Window Air Conditioner with Wi-Fi and Remote - White
Customer Rating
5
12000 btu window unit
on July 12, 2026
Posted by: Bar1956
[This review was collected as part of a promotion.] I just purchased this 12000 btu window unit,mostly for power outages in Texas, so far its very nice super cold ,seems to be made good,hope it lasts as long as my frigidaire fridge which is 19 years old and barely any repairsand still works great,we will see
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 14, 2026
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you are enjoying your new window air conditioner.
It’s fantastic to know that it is providing excellent cooling performance and that you are pleased with its overall quality. We’re especially grateful to hear about your positive experience with your 19-year-old Frigidaire refrigerator. Your continued trust in the Frigidaire brand means a great deal to us, and we hope your new air conditioner provides you with many years of reliable performance as well.
Thank you for choosing Frigidaire. We truly appreciate your loyalty and support. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s fantastic to know that it is providing excellent cooling performance and that you are pleased with its overall quality. We’re especially grateful to hear about your positive experience with your 19-year-old Frigidaire refrigerator. Your continued trust in the Frigidaire brand means a great deal to us, and we hope your new air conditioner provides you with many years of reliable performance as well.
Thank you for choosing Frigidaire. We truly appreciate your loyalty and support. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
My home AV
on July 5, 2026
Posted by: Irfannaveed70
[This review was collected as part of a promotion.] Very good product
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 6, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new air conditioner.
It’s wonderful to know that you are pleased with its performance and consider it a very good product. We strive to design appliances that deliver reliable cooling and dependable performance, and we’re thrilled that your new air conditioner is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s wonderful to know that you are pleased with its performance and consider it a very good product. We strive to design appliances that deliver reliable cooling and dependable performance, and we’re thrilled that your new air conditioner is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 27, 2026
Posted by: Touch Money L
[This review was collected as part of a promotion.] Air Conditioner is on whole level it cools down the whole floor in my house
Response from frigidaire.comBy John, Online Outreach Specialist, May 28, 2026
Hi there, our valued customer. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Having trouble with ac but my daughter helped me now it works better
on October 8, 2024
Posted by: cynthia67san
[This review was collected as part of a promotion.] Ac is doing fine working good now
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic
on September 2, 2024
Posted by: Cool Happy Home
[This review was collected as part of a promotion.] Best Brand of Air Conditioner ever!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great window a c
on August 31, 2024
Posted by: Ryan64
[This review was collected as part of a promotion.] This a c Is 50% bigger than my old one and uses 1/3 less hydro. Was definitely worth the upgrade and bring able to set a run schedule on the app was a nice bonus.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on August 26, 2024
Posted by: Lovingit22
[This review was collected as part of a promotion.] Great AC.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 15, 2024
Posted by: Trevino
[This review was collected as part of a promotion.] Cools the house well and easy to use. Easy to connect with wifi.
Written by a customer while visiting frigidaire.com