Bosch told me that the average life of their microwaves is 12 years. So why did mine last just 4 with less than average use? VERY disappointing.
Response from bosch-home.comBy BE, CS, January 29, 2025
Hi, thank you for your review. We understand repairs outside the warranty period are disappointing and we apologize for the inconvenience. We encourage you to connect with an authorized service provider to repair your unit. Use this link https://www.bosch-home.com/us/owner-support/book-a-service to find one in your area.
Purchased this unit to replace exact same one that was purchased 7 years ago. Original unit had to be serviced 3 times (internal fuses) Replaced with Bosch again only because it had to match all of the existing Bosch appliances. Not happy with quality. Dishwasher serviced once. Refrigerator needed gasket replacement and ice maker replaced. All units installed 7 years ago
No, I would not recommend this to a friend.
Response from bosch-home.comBy CS, RH, January 13, 2025
Hi Cabguy, thanks for sharing your review. We truly apologize for your experience with your Bosch appliances. As part of our commitment to continuous improvement, your feedback is extremely valuable to us. If you'd like to provide additional details or need product assistance, please don't hesitate to contact our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com. Thank you.
[This review was collected as part of a promotion.] We replaced an older 300 series microwave with this model. The templates and installation instructions were not exactly right -- the instructions called for three bolts in the top, but the unit only has two. The bolt hole locations were off, and the power cord hole was indicated on the wrong side of the template. The unit itself fits perfectly, but Bosch took out a lot of the nice bells and whistles in the previous model. The light only has one brightness level, and there's no light timer. A lot of the one-touch buttons are gone. But the old unit's light shields were no longer replaceable, and the chrome trim at the top fell off due to age in the plastic ears. Hoping that this unit lasts fifteen years. It matches our other Bosch appliances, is quieter than the previous microwave, and does a fine job defrosting, reheating and other basic microwave tasks. Would have gone with the next model up, but the vertical depth was just a bit too big to fit our existing tile backsplash. Adequate would describe this unit.
I would recommend this to a friend!
Response from bosch-home.comBy TM, CS, January 2, 2025
Hi Dakota, thank you for your review. We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
[This review was collected as part of a promotion.] I have enjoyed many Bosch appliances, but have never had their over the stove microwave. Besides cooking everything evenly, it is the quietest microwave I have ever owned. The bright white interior Gives you easy viewing to make sure everything is cleaned after finishing up all the aspects of cooking or heating up our meals. It's a great microwave!
It worked a out 2 years and most of the time we wanted to use and start it, it sparks with very loud and scary sound, and stops working. Last time it sparked and sound was almost like an explosion and it never worked again. This is really safety concern level to have this microvave in kitchen. It's out of warranty due to more than a year in use but this is really product quality issue.
No, I would not recommend this to a friend.
Response from bosch-home.comBy TM, CS, October 21, 2024
Hi Alphapeon, thanks for your review. We are sorry to hear that you are experiencing problems with your microwave. Your safety and that of your household are our top priorities. Out-of-warranty repairs are understandably frustrating, and we apologize for any inconvenience. To obtain prompt service and support, please contact our Customer Care team at 1-800-944-2904. Thank you.