Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra Vegan Leather Case - Taupe
Average customer rating
2.9
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
8
4 Stars
1
3 Stars
5
2 Stars
5
1 Star
7
33%of customers recommend this product.
(
5 out of
15)
Customer Reviews for Samsung - Galaxy S24 Ultra Vegan Leather Case - Taupe
Customer Rating
2
Not as durable as real leather on Ultra models.
on October 5, 2024
Posted by: Flyn
Expertise:Expert
I have been buying Samsung leather cases every year since the S10 because they are close-fitting, and don't slide out of my pocket or hands like a bare phone would, or grab at pockets like a silicone or rubberized case. All of my previous leather cases have, at worst, slightly worn through at one corner after a year. This product started wearing away at the corners within a month of receiving it, and has now worn through all four corners, entirely from going in and out of pockets. It has never been tossed onto anything harder than a mattress.
This seems less sustainable than actual leather. The other name brands that still make leather cases generally use plastic for the top and bottom of the phone, because it is difficult difficult to form leather over such a sharp corner without a seam. I know Samsung and the other guys go back and forth on taking features from each other, but this year I would like Samsung to take "Put your best cameras in a phone that comes in two sizes with round corners that won't destroy pockets" from the competition.
I do like the color, and the flush lens cutouts and buttons on Samsung's cases are always better than third party cases, except for the S21U where it had a giant plastic and metal plate that stuck out. Probably the best option for non phone-droppers who own the S24U.
This seems less sustainable than actual leather. The other name brands that still make leather cases generally use plastic for the top and bottom of the phone, because it is difficult difficult to form leather over such a sharp corner without a seam. I know Samsung and the other guys go back and forth on taking features from each other, but this year I would like Samsung to take "Put your best cameras in a phone that comes in two sizes with round corners that won't destroy pockets" from the competition.
I do like the color, and the flush lens cutouts and buttons on Samsung's cases are always better than third party cases, except for the S21U where it had a giant plastic and metal plate that stuck out. Probably the best option for non phone-droppers who own the S24U.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 10, 2024
Hi Flyn, thank you for your feedback on your Samsung Vegan Leather Case for Galaxy S24 Ultra. Your feedback is invaluable to us as we continue to innovate our product line and provide the best possible experience to our customers with their chosen devices and accessories. Please, don't hesitate to reach out to us again any time in the future with questions or additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on January 26, 2024
Posted by: Shakey77Luv2Shop
I seen this a month ago and I wanted it to just snatched it though the screen with my hand and grab it to get a closer look, it so vivid.
Written by a customer while visiting Samsung US
Customer Rating
1
Slippery, bulky and poor quality
on March 6, 2024
Posted by: Dmo18
Expertise:Expert
It's a solid case, but very slippery.
I have the Gray version and the side buttons have already turned yellow, with Samsung not having a clue or care.
I have the Gray version and the side buttons have already turned yellow, with Samsung not having a clue or care.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, May 31, 2024
Hello Dmo18,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Shield Case for Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your Shield Case for Galaxy S24 Ultra or if you have any questions for us. We enjoy hearing from our customers! Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/mobile/mobile-accessories/phones/shield-case-for-galaxy-s24-ultra-light-gray-gp-fps928sacjw/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Shield Case for Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your Shield Case for Galaxy S24 Ultra or if you have any questions for us. We enjoy hearing from our customers! Thank you for being a treasured Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
3
Good Case With A Grip Handicap
on April 20, 2024
Posted by: Alcyone
from Surprise, AZ
Expertise:Expert
Rugged case but not what I hoped it would be due to the slippery surface. I took it off the phone, used sandpaper along the edges and backside, rinsed, dried with hairdryer, let cool, then put back on the phone. This helped the hand gripping of the phone. Not perfect, but a workaround for the time being until I find something more suitable.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, April 24, 2024
Hi there Alcyone,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Shield Case for Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
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Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Shield Case for Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
3
Not Durable
on January 7, 2025
Posted by: MaryLovesParis
from Boise, ID
Expertise:Expert
Purchased this vegan leather case when I bought the phone just one year ago. Was nice for a while but is now showing a lot of wear on the corners, just like others have photographed. Disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R, January 7, 2025
Hi MaryLovesParis,
Thank you for sharing your experience with your Vegan Leather Case for the Galaxy S24 Ultra. We strive to offer our customers phone protection options that are smart, sophisticated, and stylish. The Vegan Leather Case is an excellent choice for protecting both your phone and the environment.
Since your case is likely just under one year old, you may still be within the warranty period. Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. If you would like more information, please feel free to reach out to one of our knowledgeable members of the Samsung Support Team.
Thank you once again for contacting us, and we appreciate you being a part of the Samsung community.
Mobile Accessories Support
Mobile Accessories
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
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Thank you for sharing your experience with your Vegan Leather Case for the Galaxy S24 Ultra. We strive to offer our customers phone protection options that are smart, sophisticated, and stylish. The Vegan Leather Case is an excellent choice for protecting both your phone and the environment.
Since your case is likely just under one year old, you may still be within the warranty period. Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. If you would like more information, please feel free to reach out to one of our knowledgeable members of the Samsung Support Team.
Thank you once again for contacting us, and we appreciate you being a part of the Samsung community.
Mobile Accessories Support
Mobile Accessories
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
very subpar product that will won't last long
on January 29, 2025
Posted by: Anonymous
from Los Angeles
Expertise:Expert
Like other reviewers have mentioned, it doesn’t seem like this case will last long. I have a handful of cases that I rotate between, and I’ve barely used this one a few times—yet it’s already peeling and scratched up. I typically keep my phone in a bag or the inside pocket of my suit jacket, so it’s not exposed to harsh conditions.
I’d rather have traditional leather if it meant the case would last longer, especially for the high price. Samsung, you need to do better.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, January 30, 2025
Hello Tammytam,
Thank you for reaching out and sharing your experience with the Vegan Leather Case for the Galaxy S24 Ultra. We designed this case to combine safety and style, providing reliable protection for your phone. Each phone case is engineered to perfectly fit the device, ensuring maximum usefulness for your daily tasks while keeping your device secure. We want to highlight that Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. We appreciate your feedback and thank you for choosing Samsung!
-Ty
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Thank you for reaching out and sharing your experience with the Vegan Leather Case for the Galaxy S24 Ultra. We designed this case to combine safety and style, providing reliable protection for your phone. Each phone case is engineered to perfectly fit the device, ensuring maximum usefulness for your daily tasks while keeping your device secure. We want to highlight that Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. We appreciate your feedback and thank you for choosing Samsung!
-Ty
Mobile Accessories Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Looked nice at first, not durable
on February 5, 2025
Posted by: Luv2shop
One year later, no drops but all four corners are peeling. Considering this was to be a premium and professional looking case, it's not durable and looks terrible soon. Disposable.
Response from Samsung USBy R&R, February 7, 2025
Hello Luv2shop,
Thank you for sharing your feedback about the Vegan Leather Case for the Galaxy S24 Ultra. Our goal is to provide a range of phone accessories that not only enhance your device but also offer the protection needed to keep your phone secure throughout your daily activities. We value your input, as it helps us develop new product concepts and understand how our users interact with their accessories. We appreciate you reaching out and thank you for choosing Samsung!
-Ty
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Thank you for sharing your feedback about the Vegan Leather Case for the Galaxy S24 Ultra. Our goal is to provide a range of phone accessories that not only enhance your device but also offer the protection needed to keep your phone secure throughout your daily activities. We value your input, as it helps us develop new product concepts and understand how our users interact with their accessories. We appreciate you reaching out and thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Purple Vegan Leather Case
on April 7, 2025
Posted by: Samsung4Life
from North Las Vegas, NV
Expertise:Expert
I give this 2 stars because I love the look and feel of this case. But, it's the first case that didn't last a year. It's tearing at the corners of my phone.
I would recommend this to a friend!
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R, April 8, 2025
Hiya Samsung4Life,
Thank you for sharing your thoughts on the Vegan Leather Case for the Galaxy S24 Ultra. This case is designed to combine safety and style, featuring a soft inner lining that protects against scratches while maintaining a refined appearance. Crafted from eco-conscious materials, it also considers the planet.
We appreciate your feedback about its look and feel. Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. If you’d like to explore more options or discuss how to make the most of your case, we’re here to help. Please reach out to our Samsung Support Team. Thank you for being a valued part of the Samsung ecosystem!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Thank you for sharing your thoughts on the Vegan Leather Case for the Galaxy S24 Ultra. This case is designed to combine safety and style, featuring a soft inner lining that protects against scratches while maintaining a refined appearance. Crafted from eco-conscious materials, it also considers the planet.
We appreciate your feedback about its look and feel. Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. If you’d like to explore more options or discuss how to make the most of your case, we’re here to help. Please reach out to our Samsung Support Team. Thank you for being a valued part of the Samsung ecosystem!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US