Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra Vegan Leather Case - Taupe
Average customer rating
2.5
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
5
4 Stars
0
3 Stars
5
2 Stars
5
1 Star
8
9%of customers recommend this product.
(
1 out of
11)
Customer Reviews for Samsung - Galaxy S24 Ultra Vegan Leather Case - Taupe
Posted by: JJoseph
Verified Purchase:Yes
White colour is Not that appealing at all. Not a good option to consider.
Response from Samsung USBy R&R, January 2, 2025
Hello JJoseph,
Thank you for reaching out and sharing your thoughts on the Shield Case for the Galaxy S24 Ultra. This case is designed to protect your phone from bumps and scratches while also being eco-friendly. We offer the case in another color as well, as we strive to accommodate everyone's style preferences. Additionally, we have a wide range of cases available for the S24 Ultra. We encourage you to check them out. We hope you continue to enjoy your S24 Ultra, and we appreciate your support as part of the Samsung community.
-Ty
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Thank you for reaching out and sharing your thoughts on the Shield Case for the Galaxy S24 Ultra. This case is designed to protect your phone from bumps and scratches while also being eco-friendly. We offer the case in another color as well, as we strive to accommodate everyone's style preferences. Additionally, we have a wide range of cases available for the S24 Ultra. We encourage you to check them out. We hope you continue to enjoy your S24 Ultra, and we appreciate your support as part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Too slippery
on February 4, 2024
Posted by: JR11
from Indiana
Expertise:Expert
The case has a good look, however, it's extremely slippery and even slides out of your pocket if you are wearing shorts. Used it on one occasion at the gym, it fell out of my pocket several times while doing sitting work outs. I whish they would have added some rubber grips on the lines on the back.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 24, 2024
Hi there JR11, thank you for sharing your thoughts with us about your Samsung Shield Case for Galaxy S24 Ultra. We understand how important your device is to you and the case you choose being a vital part of that overall experience. If you are not fully thrilled with the feel and material of your case, we would love to help you choose another one to better align to your preferences. We have shared a link to the Samsung Support Team if you have any questions about case options for your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Low quality
on February 27, 2024
Posted by: Brii
Very nice at first, but now after 1 week has split in 2 spots.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, June 25, 2024
Hi there Brii, thank you for your feedback on your Samsung Vegan Leather Case for Galaxy S24 Ultra. We understand how frustrating it is to have a new case for your device that has been damaged. We have provided links to the Samsung Support Team as well as the warranty information for your case. You can work with them directly to see what options if any may be available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Decent Case
on January 23, 2024
Posted by: MTM77
I just got the case before my phone came in. I'm glad it was a separate order since it is now sold out. It's slick on the sides more than I expected, hopefully it won't cause the phone to slip out of my hands. It's not a completely soft plastic, but not as much of a hard plastic like I was expecting.
Response from Samsung USBy Social Commerce, May 13, 2024
Hi there MTM77, thank you for your feedback on your Samsung Shield Case for Galaxy S24 Ultra. We love how excited you were about not only your new cell phone but also accessory to go along with it. We hope with time and usage you have become accustomed and are now enjoying the feel and usage of this case. We have provided a link to the Samsung Support Teamif you are experiencing any difficulty or would like to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Alright
on January 27, 2024
Posted by: Cecel
Expertise:Intermediate
I bought this I would have a case right away when I received my phone it doesn't seem like it would offer as much protection as I would like for his expensive as the phone is I would want something sturdier
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
5
Response from Samsung USBy Social Commerce, May 10, 2024
Hey there Cecel, thank you for your feedback on your Samsung Shield Case for Galaxy S24 Ultra. We understand wanting to ensure you have a protective case for your new device. If you are concerned about the protection of your device and desire the peace of mind, in addition to the case, we have provided a link to Customer Care+ if you are interested in exploring this option. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Yellows Quickly
on April 9, 2024
Posted by: SamsungIsCool
from Seattle, WA
Expertise:Intermediate
I got the light gray shield case with my s24 ultra, and it has already started yellowing (especially on the buttons) after only 2 weeks of use. I am not able to return it for the yellowing according to samsung support.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, April 25, 2024
Aloha SamsungIsCool,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Shield Case for Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. If you would like to share any additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for choosing Samsung.
- Debra
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Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Shield Case for Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. If you would like to share any additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for choosing Samsung.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
2
Not as durable as real leather on Ultra models.
on October 5, 2024
Posted by: Flyn
Expertise:Expert
I have been buying Samsung leather cases every year since the S10 because they are close-fitting, and don't slide out of my pocket or hands like a bare phone would, or grab at pockets like a silicone or rubberized case. All of my previous leather cases have, at worst, slightly worn through at one corner after a year. This product started wearing away at the corners within a month of receiving it, and has now worn through all four corners, entirely from going in and out of pockets. It has never been tossed onto anything harder than a mattress.
This seems less sustainable than actual leather. The other name brands that still make leather cases generally use plastic for the top and bottom of the phone, because it is difficult difficult to form leather over such a sharp corner without a seam. I know Samsung and the other guys go back and forth on taking features from each other, but this year I would like Samsung to take "Put your best cameras in a phone that comes in two sizes with round corners that won't destroy pockets" from the competition.
I do like the color, and the flush lens cutouts and buttons on Samsung's cases are always better than third party cases, except for the S21U where it had a giant plastic and metal plate that stuck out. Probably the best option for non phone-droppers who own the S24U.
This seems less sustainable than actual leather. The other name brands that still make leather cases generally use plastic for the top and bottom of the phone, because it is difficult difficult to form leather over such a sharp corner without a seam. I know Samsung and the other guys go back and forth on taking features from each other, but this year I would like Samsung to take "Put your best cameras in a phone that comes in two sizes with round corners that won't destroy pockets" from the competition.
I do like the color, and the flush lens cutouts and buttons on Samsung's cases are always better than third party cases, except for the S21U where it had a giant plastic and metal plate that stuck out. Probably the best option for non phone-droppers who own the S24U.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 10, 2024
Hi Flyn, thank you for your feedback on your Samsung Vegan Leather Case for Galaxy S24 Ultra. Your feedback is invaluable to us as we continue to innovate our product line and provide the best possible experience to our customers with their chosen devices and accessories. Please, don't hesitate to reach out to us again any time in the future with questions or additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on January 26, 2024
Posted by: Shakey77Luv2Shop
I seen this a month ago and I wanted it to just snatched it though the screen with my hand and grab it to get a closer look, it so vivid.
Written by a customer while visiting Samsung US