Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra Vegan Leather Case - Dark Violet
Average customer rating
2.9
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
8
4 Stars
1
3 Stars
5
2 Stars
5
1 Star
7
33%of customers recommend this product.
(
5 out of
15)
Customer Reviews for Samsung - Galaxy S24 Ultra Vegan Leather Case - Dark Violet
Customer Rating
1
Slippery, bulky and poor quality
on March 6, 2024
Posted by: Dmo18
Expertise:Expert
It's a solid case, but very slippery.
I have the Gray version and the side buttons have already turned yellow, with Samsung not having a clue or care.
I have the Gray version and the side buttons have already turned yellow, with Samsung not having a clue or care.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, May 31, 2024
Hello Dmo18,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Shield Case for Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your Shield Case for Galaxy S24 Ultra or if you have any questions for us. We enjoy hearing from our customers! Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/mobile/mobile-accessories/phones/shield-case-for-galaxy-s24-ultra-light-gray-gp-fps928sacjw/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Shield Case for Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your Shield Case for Galaxy S24 Ultra or if you have any questions for us. We enjoy hearing from our customers! Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/mobile/mobile-accessories/phones/shield-case-for-galaxy-s24-ultra-light-gray-gp-fps928sacjw/
Written by a customer while visiting Samsung US
Customer Rating
3
Good Case With A Grip Handicap
on April 20, 2024
Posted by: Alcyone
from Surprise, AZ
Expertise:Expert
Rugged case but not what I hoped it would be due to the slippery surface. I took it off the phone, used sandpaper along the edges and backside, rinsed, dried with hairdryer, let cool, then put back on the phone. This helped the hand gripping of the phone. Not perfect, but a workaround for the time being until I find something more suitable.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, April 24, 2024
Hi there Alcyone,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Shield Case for Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
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Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Shield Case for Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
2
Not as durable as real leather on Ultra models.
on October 5, 2024
Posted by: Flyn
Expertise:Expert
I have been buying Samsung leather cases every year since the S10 because they are close-fitting, and don't slide out of my pocket or hands like a bare phone would, or grab at pockets like a silicone or rubberized case. All of my previous leather cases have, at worst, slightly worn through at one corner after a year. This product started wearing away at the corners within a month of receiving it, and has now worn through all four corners, entirely from going in and out of pockets. It has never been tossed onto anything harder than a mattress.
This seems less sustainable than actual leather. The other name brands that still make leather cases generally use plastic for the top and bottom of the phone, because it is difficult difficult to form leather over such a sharp corner without a seam. I know Samsung and the other guys go back and forth on taking features from each other, but this year I would like Samsung to take "Put your best cameras in a phone that comes in two sizes with round corners that won't destroy pockets" from the competition.
I do like the color, and the flush lens cutouts and buttons on Samsung's cases are always better than third party cases, except for the S21U where it had a giant plastic and metal plate that stuck out. Probably the best option for non phone-droppers who own the S24U.
This seems less sustainable than actual leather. The other name brands that still make leather cases generally use plastic for the top and bottom of the phone, because it is difficult difficult to form leather over such a sharp corner without a seam. I know Samsung and the other guys go back and forth on taking features from each other, but this year I would like Samsung to take "Put your best cameras in a phone that comes in two sizes with round corners that won't destroy pockets" from the competition.
I do like the color, and the flush lens cutouts and buttons on Samsung's cases are always better than third party cases, except for the S21U where it had a giant plastic and metal plate that stuck out. Probably the best option for non phone-droppers who own the S24U.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 10, 2024
Hi Flyn, thank you for your feedback on your Samsung Vegan Leather Case for Galaxy S24 Ultra. Your feedback is invaluable to us as we continue to innovate our product line and provide the best possible experience to our customers with their chosen devices and accessories. Please, don't hesitate to reach out to us again any time in the future with questions or additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great look & feel!
on January 26, 2024
Posted by: ByeByeBixby
Expertise:Expert
Fits my new S24 ultra well. Just got it today, ahead of the "official" launch date. Thanks Samsung! Love the individual camera cutouts, looks much nicer than than just 1 giant cutout for the entire camera array. Feels nice in the hand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks great, but won't last
on February 7, 2024
Posted by: Jsponsler
Expertise:Expert
I've always loved having leather cases on my phones and so when I got the s24 ultra, it was no different. I liked the purple option they had available and ordered it ahead of receiving my pre-ordered phone.
While this case looks nice and I love how snugly it fits around the cameras and buttons, it is not going to last long. Today is the 4th day it's been on my phone and the leather is already torn at the corners. I work from home and have yet to drop my phone on anything other than my bed yet it's already starting to look like my last case after two years of use.
10/10 on aesthetics
3/10 on quality
3/10 on quality
Response from Samsung USBy Social Commerce, July 17, 2024
Hello Jsponsler, thank you for your feedback on your Samsung Vegan Leather Case for Galaxy S24 Ultra. We understand how important your device and accessories are to you. We have provided a link to the Samsung Support Team to review options with you to resolve this matter with your case. They can review these with you one on one through chat at your convenience. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as I hoped
on January 29, 2024
Posted by: bigdave
from huntington beach, ca
Expertise:Expert
Got this as part of the pre-order bonus with the phone. The case is full polycarbonate so as such is very slippery in the hand, not grippy like with silicone. It seems to be protective enough without adding too much bulk. Cut outs are obviously perfect and buttons are nice and clicky. The USB cutout is sharp though so it will hurt if you're resting it on your pinky finger.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, May 20, 2024
Hi Bigdave, thank you for your feedback on your Samsung Shield Case for Galaxy S24 Ultra. We are happy to hear you are pleased with the protection of your case. If you are finding the case to be slippery and not best aligned with your needs, we would be happy to hep answer any questions you may have. We have provided a link to the Samsung Support Team if you would like to see what options are available to you. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Deteriorating After 2 Weeks
on March 16, 2024
Posted by: Myles
from USA
Absolutely terrible. Been two weeks with this case and the corners are already pealing and exposing the edges of my phone. Here's an idea, how about a genuine leather case instead of this cheap "vegan' nonsense? Do not buy this case you'll just be wasting your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 22, 2024
Hey there Myles,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Vegan Leather case for Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your recent purchase of your Vegan Leather case for Galaxy S24 Ultra or if you have any questions for us, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/mobile/mobile-accessories/phones/vegan-leather-case-for-galaxy-s24-ultra-taupe-gp-fps928hcaaw/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Vegan Leather case for Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your recent purchase of your Vegan Leather case for Galaxy S24 Ultra or if you have any questions for us, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/mobile/mobile-accessories/phones/vegan-leather-case-for-galaxy-s24-ultra-taupe-gp-fps928hcaaw/
Written by a customer while visiting Samsung US
Customer Rating
2
Peeling case
on May 1, 2024
Posted by: Josh
from SF
Expertise:Intermediate
It was nice until the "leather" started to peel a off after a few months
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, May 3, 2024
Howdy Josh,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Vegan Leather Case for Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your Vegan Leather Case for Galaxy S24 Ultra or if you have any questions, please feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
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Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Vegan Leather Case for Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your Vegan Leather Case for Galaxy S24 Ultra or if you have any questions, please feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
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Written by a customer while visiting Samsung US