Dear AprilRexrode65,

Thank you for reaching out, and we sincerely apologize for the issues you've experienced with your ASUS FA506NC gaming laptop. We understand how frustrating it can be to encounter hardware problems, especially within the first year of use. To help resolve this, we recommend contacting our support team at https://www.asus.com/us/support/callus/ so we can review your warranty status and explore available service options.

We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504031653-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear AprilRexrode65,

Thank you for your comment.

We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you started experiencing issues with the video and WIFI after 10 months of usage, try to reinstall the video and wireless LAN drivers. Updates for this laptop are posted at: https://www.asus.com/laptops/for-gaming/tuf-gaming/2021-asus-tuf-gaming-a15/helpdesk_download?model2Name=FA506NC. Additionally, ensure Windows, chipset driver and the BIOS are up to date. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If problems persist, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty