We are happy to assist you with this dryer. We recommend scheduling service with our Bodewell technicians to properly diagnose this drying issue. You can schedule an appointment with a Bodewell technician by calling 1-833-4BODEWELL (1-833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.

We would like to provide guidance with this dryer. Drying performance will vary based on multiple factors such as the size of the load, the type of fabric (cottons hold more water than synthetics), the wetness of the clothes and the condition of your exhaust ventilation. Using the proper venting material and making sure the vent ductwork is the proper length is very important to the operation of a dryer. We recommend the use of a solid metal vent pipe 4" in diameter for adequate operation. 4" diameter flexible metal venting may be used but will increase the drying time. We also advise removing and cleaning the lint filter each time it is used. The filter can be washed with warm soapy water to remove fabric softener residue from the screen. We have also provided some additional tips to help with drying time here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058