Customer reviews from manufacturer
Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Average customer rating
4.5
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
574
4 Stars
168
3 Stars
40
2 Stars
22
1 Star
33
89%of customers recommend this product.
(
311 out of
348)
Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
4
Nice easy features!
on June 21, 2025
Posted by: Turner
from Crestwood,Illinois
Bought my washer about a month ago and really like it!
Written by a customer while visiting manufacturer
Customer Rating
3
Could be better
on June 21, 2025
Posted by: Honeycomb
Was not happy about registration process. Could be easier to find.
Response from manufacturerBy Tierra, Haier_Appliances, June 24, 2025
Thank you so much for sharing. We value this feedback and we're glad to provide a direct link to register your washer. Please refer here to create an account and get started:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16851
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16851
Written by a customer while visiting manufacturer
Customer Rating
5
Great machine
on June 21, 2025
Posted by: Junebug1
from Georgia
First day and I used it. It does the job very well.
Written by a customer while visiting manufacturer
Customer Rating
5
Excellent Machine
on June 21, 2025
Posted by: Rick58
from Floyd Virginia
Bought this a week ago and have done a few loads. It does a great job and the controls are simple and easy to use. Would definitely recommend this machine to anyone.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
One problem.
on June 23, 2025
Posted by: Commish
The only problem I've had with this washer was when I did a load of sheets. One of the sheets got stuck in the crack between the wash bin and the fixed portion. Otherwise, I am very happy with it's performance.
Written by a customer while visiting manufacturer
Customer Rating
4
Nice features
on June 23, 2025
Posted by: vlbo
from Ks
I think the washer does a great job. I have noticed that sometimes water appears to come out underneath.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Worst washer Don't buy
on June 23, 2025
Posted by: Sharby
from Yerington, Nevada
Model # HTW265ASWWW top Load washer has many poor features. Water level extremely low even on Max settings. No Deep fill setting to add additional H20. Must use a bucket to fill machine enough to cover clothes. Extremely noisy in agitation cycle. Gear grinding noise. Doesn't clean close properly in my opinion. Help line told me noise and water level is normal but I disagree. I'll never buy GE or Hotpoint in the future.
Response from manufacturerBy Adrian, GE_Appliances, June 26, 2025
We are more than happy to provide guidance with this washer. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such as this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. It is also not recommended to manually add more water to the washer. We have provided some tips to help with your washer not cleaning well here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
Written by a customer while visiting manufacturer
Customer Rating
2
Not reliable
on June 23, 2025
Posted by: Hoogi
from Kingman, AZ
I've had this washer for about a month and so far I am not happy with it. The washer worked so well for the first couple loads and I love the softener dispenser. But. . .then it stopped draining and spinning leaving me with sopping wet clothing in a few inches of water. I read the booklet that came with it thoroughly and went online to search for suggestions. Best one I found was to reset the washer by unplugging it, waiting a bit, and plugging it back in. This worked for the first load after that, but now I'm back to soggy clothes and no spinning.
No, I would not recommend this to a friend.
Response from manufacturerBy Adrian, GE_Appliances, June 26, 2025
We are so sorry to hear of your experience with your washer so far. Since you have reset this unit with no resolution, we encourage you to take advantage of your manufacturer's warranty and schedule service with one of our technicians. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer