Customer reviews from manufacturer
Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Average customer rating
4.4
(1,182 Reviews)
Rating breakdown 1,182 reviews
5 Stars
775
4 Stars
239
3 Stars
62
2 Stars
37
1 Star
69
86%of customers recommend this product.
(
428 out of
495)
Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
1
I’m not satisfied at all with this washer
on June 10, 2026
Posted by: Nogo06
from Louisiana
I bought a month ago Won’t wash, spin, or complete a cycle. Had to ring clothes out by hand and scoop water from washer
Response from manufacturerBy Don, Haier_Appliances, June 11, 2026
We'd like to assist with your washer not completing a cycle. We recommend you reset your washer by unplugging it for two minutes, plug it back into the outlet, and then press Start. If the issue continues, we recommend scheduling an appointment with our Bodewell Service Team by calling 1-833-426-3393 or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting manufacturer
Customer Rating
1
Good Luck
on June 9, 2026
Posted by: PSB PC
from North Florida
3 Service calls and it is still not working right. Many symptoms. Very loud. Auto water level never gets it right. Spins like a demon. Techs have said some features do not work at all. Must always select High to get enough water. Replaced control panel no change. GE still refusing to do anything about it except 4th tech visit. Has to be classified "UNREPAIRABLE" We shall see. Maybe your experience will be different but would I buy this one again? NOT a Chance!
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah, Haier_Appliances, June 10, 2026
We’re sorry to hear the service appointments haven’t yet solved the issues you’re having with your washer. We’d like to address your situation.
Regarding the water level specifically, we can advise that over the years the amount of allowable water used in washing machines has been reduced by the Department of Energy, who sets these standards. As washing machines have become more efficient, they use much less water and energy to get the same or higher level of cleanliness as older models. It is normal for the wash basket not to be full of water as most washers are programmed with load sensing to adjust water levels based on the cycle and load size selected. For more information about the amount of water used for your model, please visit this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19491.
After reviewing our system, we see you have an active case and have recently been in touch with one of our team members. We’ve updated your case with the information you’ve provided here, and our team member will review your situation again as soon as possible. We’re confident they’ll be able to assist you with reaching a resolution.
Regarding the water level specifically, we can advise that over the years the amount of allowable water used in washing machines has been reduced by the Department of Energy, who sets these standards. As washing machines have become more efficient, they use much less water and energy to get the same or higher level of cleanliness as older models. It is normal for the wash basket not to be full of water as most washers are programmed with load sensing to adjust water levels based on the cycle and load size selected. For more information about the amount of water used for your model, please visit this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19491.
After reviewing our system, we see you have an active case and have recently been in touch with one of our team members. We’ve updated your case with the information you’ve provided here, and our team member will review your situation again as soon as possible. We’re confident they’ll be able to assist you with reaching a resolution.
Written by a customer while visiting manufacturer
Customer Rating
4
Cleans the clothes very well
on June 9, 2026
Posted by: Lisa 63
It's good for the price I paid I have a Hotpoint dryer and it's good too .
Written by a customer while visiting manufacturer
Customer Rating
5
Love it
on June 7, 2026
Posted by: Tammy1959
from Princeton WV
Size. Of tub is terrific. Live the extra water fill for large pieces.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Long spin cycle
on June 3, 2026
Posted by: Mark Z
The long spin cycle makes for shorter use of the dryer.
Written by a customer while visiting manufacturer
Customer Rating
2
Grinding noise. Do not like the automatic feature
on June 1, 2026
Posted by: New Washing Machine
from New Berlin, WI
Nothing like my Amana with suds saver, Amana washer bought in 1990. I could lift the lid anytime I wanted, fill washer to whatever amount I wanted. Only reason I bought a new washer was because the belt broke and machine made popping noise and smoking. Perhaps I could have belt replaced but did not know this was possible until new machine arrived and installer told me. I hate this machine. Told Ritzmann in Hales Corners, WI that I wanted the simplest machine. Wished I could have seen this machine in action before I bought it.
Response from manufacturerBy Don, Haier_Appliances, June 3, 2026
We'd like to provide information on your washer's water level selections and the grinding sound. This washer does allow you to manually select the water level and you can open the lid while the water fills. If you select Auto, the washer will not fill with water if the lid is opened. When the lid is closed the machine is able to begin filling with water in order to sense the load size.
Your new washer may sound different from your prior washer. You can find information on your washer's sounds on pg. 27 of the owner's manual: https://images.salsify.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf. After reviewing this information, if you believe the sound that you're hearing is abnormal, we recommend scheduling an appointment with our Bodewell Service Team by calling 1-833-426-3393 or online here: https://www.bodewell.com/schedule-repair-service.
Your new washer may sound different from your prior washer. You can find information on your washer's sounds on pg. 27 of the owner's manual: https://images.salsify.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf. After reviewing this information, if you believe the sound that you're hearing is abnormal, we recommend scheduling an appointment with our Bodewell Service Team by calling 1-833-426-3393 or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting manufacturer
Customer Rating
5
Great washer
on May 31, 2026
Posted by: Queen j
from Memphis tn
Just bought one day ago but washes great .hotpoint is very reliable product and name😄😄
Written by a customer while visiting manufacturer
Customer Rating
5
Awesome Machine
on May 31, 2026
Posted by: MichaelF
Very pleased with this machine. Price a quality are excellant
I would recommend this to a friend!
Written by a customer while visiting manufacturer