Customer reviews from manufacturer
Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Average customer rating
4.4
(1,204 Reviews)
Rating breakdown 1,204 reviews
5 Stars
787
4 Stars
242
3 Stars
65
2 Stars
37
1 Star
73
86%of customers recommend this product.
(
436 out of
505)
Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
5
Great appliance
on June 25, 2025
Posted by: My Best Friend
from Eastman, ga
So excited to have a great washing machine. Love using it.
Written by a customer while visiting manufacturer
Customer Rating
4
Great washer for the price.
on June 24, 2025
Posted by: DJ1257
from Oxford, MS
Bought on sale. Basic washing machine, very pleased with ease of use and performance so far.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Cleans
on June 24, 2025
Posted by: Louisiana Cat Lady
from Louisiana
I bought this a couple of weeks ago. It actually cleans. Gets a little noisy on the first spin cycle, but overall I am pleased.
Written by a customer while visiting manufacturer
Customer Rating
5
Great Features
on June 23, 2025
Posted by: Nina 20
from Hot Springs Ar
I bought this washer a month ago and I love it can choose my fill size for my load or choose auto sensor it has an agitator which I love Very Happy with it
Written by a customer while visiting manufacturer
Customer Rating
2
Not reliable
on June 23, 2025
Posted by: Hoogi
from Kingman, AZ
I've had this washer for about a month and so far I am not happy with it. The washer worked so well for the first couple loads and I love the softener dispenser. But. . .then it stopped draining and spinning leaving me with sopping wet clothing in a few inches of water. I read the booklet that came with it thoroughly and went online to search for suggestions. Best one I found was to reset the washer by unplugging it, waiting a bit, and plugging it back in. This worked for the first load after that, but now I'm back to soggy clothes and no spinning.
No, I would not recommend this to a friend.
Response from manufacturerBy Adrian, GE_Appliances, June 26, 2025
We are so sorry to hear of your experience with your washer so far. Since you have reset this unit with no resolution, we encourage you to take advantage of your manufacturer's warranty and schedule service with one of our technicians. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer
Customer Rating
1
Worst washer Don't buy
on June 23, 2025
Posted by: Sharby
from Yerington, Nevada
Model # HTW265ASWWW top Load washer has many poor features. Water level extremely low even on Max settings. No Deep fill setting to add additional H20. Must use a bucket to fill machine enough to cover clothes. Extremely noisy in agitation cycle. Gear grinding noise. Doesn't clean close properly in my opinion. Help line told me noise and water level is normal but I disagree. I'll never buy GE or Hotpoint in the future.
Response from manufacturerBy Adrian, GE_Appliances, June 26, 2025
We are more than happy to provide guidance with this washer. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such as this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. It is also not recommended to manually add more water to the washer. We have provided some tips to help with your washer not cleaning well here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
Written by a customer while visiting manufacturer
Customer Rating
4
Nice features
on June 23, 2025
Posted by: vlbo
from Ks
I think the washer does a great job. I have noticed that sometimes water appears to come out underneath.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
One problem.
on June 23, 2025
Posted by: Commish
The only problem I've had with this washer was when I did a load of sheets. One of the sheets got stuck in the crack between the wash bin and the fixed portion. Otherwise, I am very happy with it's performance.
Written by a customer while visiting manufacturer