Proper loading and sorting are extremely important to ensure optimum wash performance and to prevent tangling. We're happy to help with this. We recommend that items are loaded loosely and evenly in the tub around the agitator, and avoid overloading the unit for the best wash performance. While the 'Auto' water level is best for most loads and general washing, you can manually select the water level for specialty items if desired where you want to ensure a larger water level is applied. However, this is a high-efficiency washing machine. This system requires less water overall while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal operation. You can find images depicting the water level versus the clothes level on page 15 of the manual here: https://products-salsify.geappliances.com/image/upload/s--KwZy14Zw--/o60hz6zrissnlkutq8qc.pdf

You can find further information on how to prevent tangling here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17342