Customer reviews from geappliances.com
Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Average customer rating
4.4
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
155
4 Stars
26
3 Stars
9
2 Stars
8
1 Star
16
88%of customers recommend this product.
(
139 out of
158)
Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
1
none
on October 22, 2026
Posted by: uffa
AFTER 1 USE, NOTICED AGITATOR WAS LOOSE AND ROCKING BACK AND FORTH, ALSO WASHER SHAKES WHEN SPINNING.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, October 23, 2026
We'd like to address the issues you're having with the agitator being loose and the washer shaking.
We can advise that the agitator being loose can be normal. The agitator is designed to be slightly loose, as this allows the agitator to flex with the clothes and helps to protect clothing. This is discussed on page 25 of your manual, linked here: https://images.salsify.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf.
To help reduce vibration, we recommend loading items loosely and evenly around the outside of the basket and ensuring the washer is leveled. More information about loading and leveling as well as other troubleshooting is available at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
If you continue to have issues and think the washer isn't operating as designed, a service appointment can be scheduled with one of our Bodewell technicians by calling 1-833-4BODEWELL or by visiting this site: https://www.bodewell.com/schedule-repair-service.
We can advise that the agitator being loose can be normal. The agitator is designed to be slightly loose, as this allows the agitator to flex with the clothes and helps to protect clothing. This is discussed on page 25 of your manual, linked here: https://images.salsify.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf.
To help reduce vibration, we recommend loading items loosely and evenly around the outside of the basket and ensuring the washer is leveled. More information about loading and leveling as well as other troubleshooting is available at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
If you continue to have issues and think the washer isn't operating as designed, a service appointment can be scheduled with one of our Bodewell technicians by calling 1-833-4BODEWELL or by visiting this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
2
Set up for failure
on October 9, 2026
Posted by: AJ007
from Dallas, TX
I will absolutely won't advise anyone to buy this model not because it isn't good but because it set you up for failure from the moment you try to install it.
The water hoses are not part of what you bought and it is next to impossible to get the hoses needed because the hot and cold water terminals are rubber while the hoses are metals.
I will rather buy the one that has all that is needed to have perfect installation.
The water hoses are not part of what you bought and it is next to impossible to get the hoses needed because the hot and cold water terminals are rubber while the hoses are metals.
I will rather buy the one that has all that is needed to have perfect installation.
Features
4
Performance
1
Quality
1
Value
5
(click to see the video)
Response from geappliances.comBy Don, GE_Appliances, October 13, 2026
We'd like to provide some information on connecting washer hoses to your new washer. The water hoses are not included with this model. You can find the water hoses that we recommend to use with this model on pg. 18 of the owner's manual, found here: https://images.salsify.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf.
Written by a customer while visiting geappliances.com
Customer Rating
2
Washer not working properly
on October 3, 2026
Posted by: Bon113
Water is running inside basket.
Washer started itself this AM. My partner heard a weird sound , checked laundry room, washer had started, all the light were on & tub was filling.
Please help
Washer started itself this AM. My partner heard a weird sound , checked laundry room, washer had started, all the light were on & tub was filling.
Please help
Response from geappliances.comBy Don, GE_Appliances, October 5, 2026
We'd like to review this situation with your washer further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk washer
on October 2, 2026
Posted by: POBB
Don't waste your $!! It doesn't fill up enough water to even cover your clothes! The xtra rinse has more water than wash. I had to add 4 gallons of water to wash! It doesn't spin out good on pants and towels! Still very wet and heavy! The knob for water level broke 12 days after the 1 yr manufacturers warrenty! It's loud!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, October 6, 2026
We’d like to provide information about your washer, and address the issues you’ve had with sound, clothes remaining too wet at the end of the cycle, and the knob breaking.
Regarding the water level, we can advise that over the years the amount of allowable water used in washers has been reduced by the Department of Energy, who sets these standards. As washers have become more efficient, they use much less water and energy to get the same or higher level of cleanliness as older models. It is normal for the wash basket not to be full of water, as most washers are programmed with load sensing to adjust water levels based on the cycle and load size selected.
We suggest making sure that the washer is loaded properly to ensure optimal performance. You can find recommendations for how to load your washer in the manual; that’s linked here: https://images.salsify.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf. For more information about the amount of water used for your model, please visit this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19491.
Besides loading the washer according to the information in the manual, we also recommend ensuring the washer is leveled. These steps will help the washer to stay balanced and spin out normally, and will also help with any sound being caused by excessive vibration. More information about loading and leveling, and more troubleshooting for the clothes being too wet, is available at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
To address the issue with the knob breaking, and for assistance with the other issues if you continue to experience those after troubleshooting, please make an appointment with one of our Bodewell technicians by calling 1-833 4BODEWELL or by visiting this site: https://www.bodewell.com/schedule-repair-service.
Regarding the water level, we can advise that over the years the amount of allowable water used in washers has been reduced by the Department of Energy, who sets these standards. As washers have become more efficient, they use much less water and energy to get the same or higher level of cleanliness as older models. It is normal for the wash basket not to be full of water, as most washers are programmed with load sensing to adjust water levels based on the cycle and load size selected.
We suggest making sure that the washer is loaded properly to ensure optimal performance. You can find recommendations for how to load your washer in the manual; that’s linked here: https://images.salsify.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf. For more information about the amount of water used for your model, please visit this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19491.
Besides loading the washer according to the information in the manual, we also recommend ensuring the washer is leveled. These steps will help the washer to stay balanced and spin out normally, and will also help with any sound being caused by excessive vibration. More information about loading and leveling, and more troubleshooting for the clothes being too wet, is available at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
To address the issue with the knob breaking, and for assistance with the other issues if you continue to experience those after troubleshooting, please make an appointment with one of our Bodewell technicians by calling 1-833 4BODEWELL or by visiting this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible
on September 15, 2026
Posted by: Jlaf
Worse washer I have ever had bought it brand new not even a year ago and already broke never again
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, September 17, 2026
We want to help you with your washer not working properly. We recommend scheduling an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
2
Failure
on August 21, 2026
Posted by: Genoky
Message said product registration failed.
What do I do now?
What do I do now?
Response from geappliances.comBy Vikki, GE_Appliances, August 24, 2026
We would like to review your situation further and have sent you an email requesting additional information to do so. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to use
on April 8, 2026
Posted by: boy99
I'm very Happy with my clothes washer will let my family and friends know that it does work Beautifully!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible washer. Hated everything about it
on March 8, 2026
Posted by: Hatethiswasher1
from Texas
Worst washer i ever owner. Stopped working after 12 months of use. And purchased it new in box
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, March 11, 2026
We are happy to lend a hand with your washer going out. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com