The washer does a fine job cleaning clothes. But...and this is a big but!--it makes a VERY LOUD grinding sound for the first ten or so minutes of the cycle--not to be believed! As in, door closed and you can hear it from far-away rooms. I called to have someone come out to look at it, feeling for sure it was defective. They are coming in about a week. But from all my reading online, apparently this is just how the machine is.
Response from manufacturerBy Diego, Hotpoint_Appliances, July 31, 2025
We would like to help you with the sound level of your washer. We recommend making sure the unit is properly leveled to an even floor. If needed, you can adjust the leveling legs by rotating the individual leg in the proper direction for up or down. For additional information you can visit the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
If the issue persists, we recommend calling our Bodewell team at 833-426-3393.
It washes clothes fine. But it is so completely different than any other washer that I have had. There is no instruction manual with it. There is Newsprint Quick Guide that has 4 pages of "Using the washer"
It is a water waster - you fill it and get interrupted with something and if you don't get back to it right away it empties the water out and you have to start over - how are you supposed to soak things if it empties the water out. All of my others washers let you fill them - leave the lid open and you could soak things - no can do
I purchased this washing machine in April and I am very pleased with the performance. The machine is very simple to use and does a great job at getting the clothes clean.